Steinberg Product Activation FAQ

All about our Cubase LE and Cubase AI OEM bundle software.
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Ed Doll
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Steinberg Product Activation FAQ

Post by Ed Doll » Mon Jun 29, 2015 3:50 pm

Hi all,
Depending on the program version available, there are different methods on how to register, activate and maybe even download it in the first place.
Please read the knowledge base article that provides an overview on the different code types like activation codes and download access codes, the registration process and eLicensers. It also features a video link that explains the processes in detail.

[url=https://helpcenter.steinberg.de/hc/en-u ... ation-FAQ-[/url]
Ed Doll, Support Manager
Steinberg Media Technologies GmbH
Hamburg, Germany

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BradTS
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Re: Steinberg Product Activation FAQ

Post by BradTS » Wed Aug 12, 2015 2:10 am

Greetings. I created my Steinberg account and entered my download access code in order to download the CubaseLE software that came with my Zoom H2N recorder. I've not received my email with download instructions for over 3 hours. I've confirmed my email is fully functional and sendin/receiving emails.

I also have a version of WaveLabLe availble to me from Zoom. It also required activation, so I used a different email address and haven't recevied a download link.

I'd like to download and start using the software.

Please advise

steinberg0101
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Re: Steinberg Product Activation FAQ

Post by steinberg0101 » Wed Aug 26, 2015 5:45 am

Hi.
I have activated Cubase LE4 in January 2014. Than I never used it. Now I want to use it again. I forgot what email I used for activation. I created a new account. Now I have a new licenser and old account with activated product, I have finally found what account I used to activate Cubase LE4.

How to go around to use the license?
How to transfer the license?
How to delete new account and re-use the licenser in the old account?

HELP!

StackSlayer 5
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Re: Steinberg Product Activation FAQ

Post by StackSlayer 5 » Fri Sep 04, 2015 4:46 am

Hi and thanks for all the provided support here. I'll try to explain my problem as succinctly as possible...

Cubase AI LE 7 came bundled with my UR44. I used it a little and all was well but I didn't learn it inside out by any means.

After a recent PC crash, I had trouble registering after reinstall but got it done eventually although it seems I may now have multiple eLicensers installed. Once it was installed, I was greeted with a promo for 60% off an upgrade to Cubase 8 and I jumped at it.

Once I downloaded and installed it, I uninstalled Cubase 7 thinking that having 2 versions installed would cause problems. Sadly, I think this made matters worse as registering Cubase 8 went badly right away as I got an error message saying there was no pre-existing valid license to upgrade. I ended up reinstalling and re-registering Cubase 7 and then registering Cubase 8 and all went well except now I'm having problems with Cubase 8 that I suspect may be related to my goofed up install/registration process (see thread here: http://www.steinberg.net/forums/viewtop ... 57&t=84912 )

Anyways, my hope is that a full uninstall of all drivers, utilities and existing versions followed by a clean install of drivers, utilities and Cubase 8 plus registration will resolve the issue.

My question is, DO i need to have Cubase 7 installed and registered in order to effectively apply the file I downloaded (Cubae_Elements_8_installer_win) or was that just faulty logic on my part?

Thanks in advance
Cubase AI LE Elements 8 64-bit 8.0.10
USB 2.0 (other gear on hubs but UR44 direct)
Windows 10

StackSlayer 5
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Re: Steinberg Product Activation FAQ

Post by StackSlayer 5 » Sun Sep 06, 2015 7:03 am

StackSlayer 5 wrote:Anyways, my hope is that a full uninstall of all drivers, utilities and existing versions followed by a clean install of drivers, utilities and Cubase 8 plus registration will resolve the issue.
Update... It did not resolve it.

Fresh install of drivers, tools and Cubase Elements AI LE 7 and I still have the same issue.
Cubase AI LE Elements 8 64-bit 8.0.10
USB 2.0 (other gear on hubs but UR44 direct)
Windows 10

leiben
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Re: Steinberg Product Activation FAQ

Post by leiben » Sun Sep 06, 2015 7:10 am

I have upgrade windows 7 to windows 10. I have a Cubase Le 8 which I got from purchasing focusrite studio. I already activated Cubase le 8 on windows 7 using elicenser but after I upgraded to windows 10 my all apps were uninstalled. so I have to install Cubase le 8 again. after installation when I try to activate again it says "the activation code has already been used. the activation code can be used only once to upgrade or download the license. please contact your software vendor to get a valid activation code" . I got the activation code registering my focusrite hardware. what should I do?

StackSlayer 5
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Re: Steinberg Product Activation FAQ

Post by StackSlayer 5 » Tue Sep 08, 2015 1:35 am

leiben wrote:I have upgrade windows 7 to windows 10. I have a Cubase Le 8 which I got from purchasing focusrite studio. I already activated Cubase le 8 on windows 7 using elicenser but after I upgraded to windows 10 my all apps were uninstalled. so I have to install Cubase le 8 again. after installation when I try to activate again it says "the activation code has already been used. the activation code can be used only once to upgrade or download the license. please contact your software vendor to get a valid activation code" . I got the activation code registering my focusrite hardware. what should I do?
Log in to your MySteinberg account and you will find a place to enter your eLicenser number and generate a new code
Cubase AI LE Elements 8 64-bit 8.0.10
USB 2.0 (other gear on hubs but UR44 direct)
Windows 10

Sweprod98
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Re: Steinberg Product Activation FAQ

Post by Sweprod98 » Mon Oct 19, 2015 11:54 am

After a month of running the Cubase LE/AI/Elements 8 64-bit trial, and one week or so with no Cubase what so ever, I installed the Cubase 32-bit version which didn't comply at all with my earlier 64 bit projects. So I uninstalled it and reinstalled the 64-bit version.

Anyway, activation was unsucessful since the code was allready used. A dialogue opened telling me "The activation code has already been used. The activation code can only be used once to upgrade or download the license. Please contact your software vendor to get a valid activation code."

I tried reactivating, but since I only have that one eLicenser number, it didn't work that well.
What should I do?

sing4ever
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Re: Steinberg Product Activation FAQ

Post by sing4ever » Sun Dec 06, 2015 8:24 pm

Hello! I am new to the forum. I opened the box to my UR22 and was super excited to download CUBASE AI I followed the instructions and entered the download access code and received an error to say that this code is already in use! I only opened the box today! What gives? I am guessing this code has been illegally used. Now I have to wait for support to get back to me which could take a while. Not the best impression for a new user.... feeling dissapointed :cry:

Vic Orozco
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Re: Steinberg Product Activation FAQ

Post by Vic Orozco » Fri Dec 25, 2015 9:49 pm

Hello :) I have a question... I bought a Digitech RP500 pedalboard, and it includes the cubase LE5, I installed it but I had a problem with the registation. I used the code that the elicenser gave to me, And I followed the instructions, but when I open the CubaseLE5 it says that I have to register it, and I checked on mysteinberg and, in the part of "elicensers" says "No products found on this eLicenser." so, what can I do to register the software? Sorry for my english, I'm mexican. thanks for your atention.

kyot0
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Re: Steinberg Product Activation FAQ

Post by kyot0 » Tue Feb 16, 2016 12:36 am

Hallo, I'm having a big problem and I would appreciate your help.

I had to reinstall windows 10 and since I have reinstalled elicenser, I can't reistall my registered version of cubase le 8 :cry:

Everything was going well until I had to reinstall. Now when I tried to enter the activation code in elicenser it fails and I get the message "currently, there is no elicenser connected to your computer which you can download your license to...."

I have tried to reactive in Cubase but it asks for an elicenser code which elicenser doesn't have??

Going round in circles - FAQ says I should be able to download my version of cubase from myproducts>downloads - there is no download link?

Could somebody please help, would be much appreciated.

Why did it work last week when I purchased my new laptop but won't work on the exact same laptop after a reinstall?
very frustrating :roll:

Hopper
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Re: Steinberg Product Activation FAQ

Post by Hopper » Wed Mar 02, 2016 8:00 pm

Hello
Does someone have an idea how to fix the problem with eLicenser internet connection issue.
Have tried everything with firewalls, proxy and Lan card settings , and yet the connection issue still persist.
Sadly my Equipment came without USB dongle witch makes I-net activation the only choice I have atm.
If someone knows other way to activate the product please help.
Thank you in advance.


Best Regards

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Re: Steinberg Product Activation FAQ

Post by jpkiernan » Sat Mar 19, 2016 4:10 pm

Hello, I buy the cubase element 8 download version. I follow the installation instruction but I can activate my elincenser key. It say that I need the permission from the builder to activate my elincenser. My activate code from my bill don't work. Can you help me?

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Re: UR 242 Registration broken, cant reregister for licence

Post by leejharr » Thu Apr 28, 2016 1:17 am

On Sunday I purchased the UR242 Audio Interface which came with Cubase AI. I have downloaded and installed my software, entered my UR 242 serial number, the registration number and the licence number. When I open the software it says I don't have a licence. So when I input the number and try again it says that serial number has been used. So I am stuck with something I bought on Sunday that I cant use HELP

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Re: Steinberg Product Activation FAQ

Post by Anup » Mon Sep 26, 2016 7:44 am

I have brought Steinberg product UR 12 Sound Card wit which I got Cubase AI product key by which I tried to download the version through the on net instruction & the download started. But it stopped after sometimes and am unable to restart the download.
Please give me suggestion so that I could use it.

pechar
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Re: Steinberg Product Activation FAQ

Post by pechar » Mon Sep 26, 2016 8:36 am

Hi I'm also experiencing the internet connection error when activation Cubase AI 8:
A connection to the license server could not be established, because the license server is currently not available (e.g. due to maintenance work).

Please try again later, or contact your software vendor's support department in case the problem persists.
Is there anything I can do? I have the latest software updates and even the eLicenser Control Center version.

Any help would be appreciated. I cannot find a direct contact email for Steinberg Support. I got this with the purchase of a YAMAHA THR10X amplifier.

Thanks

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Ed Doll
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Re: Steinberg Product Activation FAQ

Post by Ed Doll » Mon Sep 26, 2016 4:01 pm

Sorry for this! The license server was indeed temporarily not available. This has been fixed now and we are back to normal operation. It should be possible to activate the licenses now.
Ed Doll, Support Manager
Steinberg Media Technologies GmbH
Hamburg, Germany

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RaffaeleV65
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Re: Steinberg Product Activation FAQ

Post by RaffaeleV65 » Thu Dec 08, 2016 12:18 pm

Is Steinberg having connectivity/server problems again? I Cannot register my eLicenser nor my Cubase AI 8 since yesterday...
The Registration page hangs after I inserted my eLicenser code.
The eLicenser refuses to accept my Cubase activation code.
I raised the problem with the technical support but I had no answer.

Any advice is welcome.

Kal-El
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Re: Steinberg Product Activation FAQ

Post by Kal-El » Tue Dec 20, 2016 4:09 am

I recently purchased a UR22. When I tried to download the Cubase AI, the site tells me that my serial number is not valid.
I'm typing it right off the bottom of the unit. Please help! I'm trying to get this going before Christmas...
Ok Ok, I just want to play with it before I give it to my daughter..

thanks

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Ed Doll
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Re: Steinberg Product Activation FAQ

Post by Ed Doll » Tue Dec 20, 2016 9:41 am

Kal-El, you have an unused activation code in your MySteinberg account. That's basically all you need to download the license and use Cubase AI 9.
Ed Doll, Support Manager
Steinberg Media Technologies GmbH
Hamburg, Germany

Connect with Steinberg on Facebook, YouTube, Twitter, Instagram and SoundCloud!

kevgo
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Re: Steinberg Product Activation FAQ

Post by kevgo » Tue Dec 27, 2016 3:58 am

License server appears to be down. Disappointing kids can't play with their new toy on Christmas.. or Boxing Day.. or... ?

rbende
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Re: Steinberg Product Activation FAQ

Post by rbende » Tue Dec 27, 2016 12:46 pm

Hi,

I have Cubase LE 5 but i can't install e licenser to my computer, i have Windows Vista 64bit.
So, i''ve downloaded eLicenser Control Center 6.7.1.8151 and i installed Microsoft .NET Framework 4.5.
But when i click to the installer it don't do anything at all. I tried to turn down the windows firewall and search
in background running applications but i still got nothing goin on with the installer.

I'm waiting for your urgent answer.
Best regards,
RB

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Re: Steinberg Product Activation FAQ

Post by owmaka » Sat Dec 31, 2016 1:36 am

Hi,

I recently bought a used Yamaha THR10 but I would love to activate and download Cubase AI, is this possible?

/Best regards,

Mats

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Re: Steinberg Product Activation FAQ

Post by PokMadui » Sat Dec 31, 2016 12:28 pm

Hello,
I have purchased a new UR22 mkII, but I've had no activation code for Cubase AI in the box... I've searched for it all over the box and I can't find it. Is there anyway I could activate the product? My device is registered via serial number in the MySteinberg area.

Thanks in advance,
Inon

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Re: Steinberg Product Activation FAQ

Post by EVH » Fri Jan 13, 2017 12:29 pm

del
Last edited by EVH on Thu Apr 13, 2017 2:21 pm, edited 1 time in total.

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