WaveLab Elements 7 crashes right after start

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dr.noetigenfallz
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WaveLab Elements 7 crashes right after start

Post by dr.noetigenfallz » Mon Feb 07, 2011 11:18 am

I worked with Wavelab 7 Elements for 3 or 4 days. I even burned a CD with it. But all over a sudden it crushes right after starting the program. I did not change anything on my computer. I tried to install Wavelab LE 7, this works fine. But not Elements. I re-installed it, I did a system recovery. It just doesn´t work.
Any Ideas?
I work with Windows XP, SP 3, Intel Quadcore CPU @ 2,40, 4 GB ram
WIn 7, 64bit. i7 8 core, 8 GB ram, Cubase 5.5, Focusrite Liquid Saffire 56

PG
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Re: WaveLab Elements 7 crashes right after start

Post by PG » Mon Feb 07, 2011 12:09 pm

I would recommand erasing the settings.

Windows 7/Vista settings:
C:\Users\[UserName]\AppData\Roaming\Steinberg\WaveLab Elements 7\

Windows XP
C:\Documents and Settins\[UserName]\AppData\Steinberg\WaveLab Elements 7\

Mac:
/Library/Preferences/WaveLab Elements 7/

/Library/Preferences/WaveLab Elements 7/Cache/plugins.set
Philippe

dr.noetigenfallz
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Re: WaveLab Elements 7 crashes right after start

Post by dr.noetigenfallz » Tue Feb 08, 2011 11:56 am

That helped! Thank you very much. :D
WIn 7, 64bit. i7 8 core, 8 GB ram, Cubase 5.5, Focusrite Liquid Saffire 56

PG
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Re: WaveLab Elements 7 crashes right after start

Post by PG » Tue Feb 08, 2011 12:32 pm

Good, BTW, on the MAc the path is in fact:

/Users/YourName/Library/Preferences/WaveLab Elements 7/
Philippe

bnz
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Re: WaveLab Elements 7 crashes right after start

Post by bnz » Mon Feb 21, 2011 6:49 pm

I have the full version of Wavelab 7 on the Mac. The original download starts as expected. Once I update with the 7.0.1 build 522 patcher, my Wavelab 7 crashes right at the beginning and the splash screen. I tried to wipe all settings as suggested, but no success. Only reinstalling the original download package helped.

bnz
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Re: WaveLab Elements 7 crashes right after start

Post by bnz » Sat Feb 26, 2011 10:28 pm

Here is something more productive to debug the problem. As I said, it only happens with 7.01. 7.00 doesn't crash.

---

Process: WaveLab 7 [20069]
Path: /Applications/WaveLab 7.app/Contents/MacOS/WaveLab 7
Identifier: net.steinberg.WaveLab_7
Version: 7.0.522 (7.0.522)
Build Info: WaveLab 7-Unknown~522
Code Type: X86 (Native)
Parent Process: launchd [274]

Date/Time: 2011-02-26 22:23:04.370 +0100
OS Version: Mac OS X 10.6.6 (10J567)
Report Version: 6

Interval Since Last Report: 3856974 sec
Crashes Since Last Report: 16
Per-App Interval Since Last Report: 126 sec
Per-App Crashes Since Last Report: 9
Anonymous UUID: 48462F4B-C3B4-44AC-896B-2849FC0473A2

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x00000000c000d236
Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Thread 0 Crashed: Dispatch queue: com.apple.main-thread
0 QtGui 0x018e8173 QTextEngine::shapeTextMac(int) const + 1827
1 QtGui 0x018e834f QTextEngine::shapeText(int) const + 79
2 QtGui 0x018e879f QTextEngine::shape(int) const + 111
3 QtGui 0x018ebb12 QTextEngine::boundingBox(int, int) const + 850
4 QtGui 0x018c5b23 QFontMetrics::boundingRect(QString const&) const + 195
5 QtGui 0x01a673b8 QComboBoxPrivate::recomputeSizeHint(QSize&) const + 1144
6 QtGui 0x01a675fe QComboBox::minimumSizeHint() const + 30
7 QtGui 0x016d32df qSmartMaxSize(QWidgetItem const*, QFlags<Qt::AlignmentFlag>) + 79
8 QtGui 0x016d57c5 QWidgetItem::maximumSize() const + 197
9 QtGui 0x01b17908 QToolBarLayout::updateGeomArray() const + 888
10 QtGui 0x01b17e1d QToolBarLayout::sizeHint() const + 29
11 QtGui 0x016d17b9 QLayout::totalSizeHint() const + 57
12 QtGui 0x016e83fb QWidget::sizeHint() const + 43
13 QtGui 0x016d51db QWidgetItemV2::updateCacheIfNecessary() const + 59
14 QtGui 0x016d5812 QWidgetItemV2::maximumSize() const + 50
15 QtGui 0x016b003d QBoxLayoutPrivate::setupGeom() + 861
16 QtGui 0x016b1343 QBoxLayout::sizeHint() const + 35
17 QtGui 0x016d17b9 QLayout::totalSizeHint() const + 57
18 QtGui 0x016e83fb QWidget::sizeHint() const + 43
19 QtGui 0x016d51db QWidgetItemV2::updateCacheIfNecessary() const + 59
20 QtGui 0x016d5812 QWidgetItemV2::maximumSize() const + 50
21 QtGui 0x016b003d QBoxLayoutPrivate::setupGeom() + 861
22 QtGui 0x016b1343 QBoxLayout::sizeHint() const + 35
23 QtGui 0x016d17b9 QLayout::totalSizeHint() const + 57
24 QtGui 0x016e83fb QWidget::sizeHint() const + 43
25 QtGui 0x016dd5f8 QStackedLayout::sizeHint() const + 136
26 QtGui 0x016d17b9 QLayout::totalSizeHint() const + 57
27 QtGui 0x016e83fb QWidget::sizeHint() const + 43
28 QtGui 0x01a91561 QFrame::sizeHint() const + 65
29 QtGui 0x01b05d0a QTabWidget::sizeHint() const + 234
30 QtGui 0x016d51db QWidgetItemV2::updateCacheIfNecessary() const + 59
31 QtGui 0x016d54b2 QWidgetItemV2::minimumSize() const + 50
32 QtGui 0x016c9de8 QGridLayoutPrivate::setupLayoutData(int, int) + 1000
33 QtGui 0x016cad8d QGridLayoutPrivate::distribute(QRect, int, int) + 109
34 QtGui 0x016cb0d7 QGridLayout::setGeometry(QRect const&) + 135
35 QtGui 0x016d1aad QLayoutPrivate::doResize(QSize const&) + 125
36 QtGui 0x016d21f9 QLayout::activate() + 265
37 QtGui 0x016faa9d QWidget::setVisible(bool) + 285
38 QtGui 0x01a7c784 QDockWidgetLayout::setWidgetForRole(QDockWidgetLayout::Role, QWidget*) + 164
39 QtGui 0x01a7c831 QDockWidget::setWidget(QWidget*) + 65
40 net.steinberg.WaveLab_7 0x0013ae26 0x1000 + 1285670
41 net.steinberg.WaveLab_7 0x00086389 0x1000 + 545673
42 net.steinberg.WaveLab_7 0x0002ad02 0x1000 + 171266

Thread 1: Dispatch queue: com.apple.libdispatch-manager
0 libSystem.B.dylib 0x95429982 kevent + 10
1 libSystem.B.dylib 0x9542a09c _dispatch_mgr_invoke + 215
2 libSystem.B.dylib 0x95429559 _dispatch_queue_invoke + 163
3 libSystem.B.dylib 0x954292fe _dispatch_worker_thread2 + 240
4 libSystem.B.dylib 0x95428d81 _pthread_wqthread + 390
5 libSystem.B.dylib 0x95428bc6 start_wqthread + 30

Thread 2: com.apple.CFSocket.private
0 libSystem.B.dylib 0x954220c6 select$DARWIN_EXTSN + 10
1 com.apple.CoreFoundation 0x94e21c83 __CFSocketManager + 1091
2 libSystem.B.dylib 0x9543085d _pthread_start + 345
3 libSystem.B.dylib 0x954306e2 thread_start + 34

Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x0151fcb4 ebx: 0x00013604 ecx: 0x00000013 edx: 0xbfff9c34
edi: 0x00000006 esi: 0x00009b02 ebp: 0xbfff97d8 esp: 0xbfff9330
ss: 0x0000001f efl: 0x00210246 eip: 0x018e8173 cs: 0x00000017
ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037
cr2: 0xc000d236

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Model: MacBook5,2, BootROM MB52.0088.B05, 2 processors, Intel Core 2 Duo, 2 GHz, 4 GB, SMC 1.38f5
Graphics: NVIDIA GeForce 9400M, NVIDIA GeForce 9400M, PCI, 256 MB
Memory Module: global_name
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Bluetooth: Version 2.3.8f7, 2 service, 19 devices, 1 incoming serial ports
Network Service: iPhone-USB, Ethernet, en4
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Serial ATA Device: *flower*-R UJ867A
USB Device: USB 2.0 Hub [MTT], 0x050d (Belkin Corporation), 0x0237, 0x26200000
USB Device: Keyboard Hub, 0x05ac (Apple Inc.), 0x1006, 0x26210000
USB Device: Apple Keyboard, 0x05ac (Apple Inc.), 0x0221, 0x26212000
USB Device: Logitech USB Speaker, 0x046d (Logitech Inc.), 0x0a04, 0x26270000
USB Device: USB 2.0 Hub [MTT], 0x1a40 (TERMINUS TECHNOLOGY INC.), 0x0201, 0x26240000
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USB Device: USB 2.0 Hub [MTT], 0x1a40 (TERMINUS TECHNOLOGY INC.), 0x0101, 0x26245000
USB Device: iPhone, 0x05ac (Apple Inc.), 0x1297, 0x26245200
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USB Device: General Purpose USB Hub, 0x0451 (Texas Instruments), 0x2036, 0x26260000
USB Device: UM-3, 0x0582 (Roland Corporation), 0x009a, 0x26261000
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USB Device: ProtectExecuter, 0x0819, 0x0101, 0x26221000
USB Device: iLok, 0x088e, 0x5036, 0x26223000
USB Device: iPad, 0x05ac (Apple Inc.), 0x129a, 0x24100000
USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8501, 0x24400000
USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x06100000
USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8215, 0x06110000
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USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8242, 0x04500000

PG
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Posts: 7336
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Re: WaveLab Elements 7 crashes right after start

Post by PG » Sun Feb 27, 2011 6:24 am

First of all, you can have both 7.00 and 7.01 on your system, without conflict.
It is possible for WaveLab to generate diagnostics about what happens during startup. Do this:
Run 7.00, as this is the version that starts. Then press and maintain the Alt key, and using the mouse, open the main preferences.
Now you can see a new tab called "Diagnostics"
Click on Reports
Then enable "When starting"

Quit WaveLab.
Run the OSX Console.app

Launch WaveLab 7.01.

The Console window will display many informations.

Copy that info to me (send a private message). Maybe that can be an hint.

When you don't need diagnostics, you should switch them off, to avoid a small performance lost.
Philippe

PG
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Re: WaveLab Elements 7 crashes right after start

Post by PG » Sun Feb 27, 2011 1:13 pm

Thanks for the PM.
This was useful. To solve the problem, you should try to follow this guide:
http://www.macworld.com/article/139383/ ... clear.html
Philippe

bnz
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Posts: 21
Joined: Mon Feb 21, 2011 6:39 pm
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Re: WaveLab Elements 7 crashes right after start

Post by bnz » Sun Feb 27, 2011 1:40 pm

Sorry, it didn't help. Also, since there were some synsopos messages, I updated my eLicenser software. That didn't help either. However, I managed to fix the problem!! My solution was to go into the wavelab 7.01 package into the frameworks directory and I moved all Qt-based framework directories to somewhere else. As I have the latest Qt version installed (4.7.1) anyway, I suspected that I might give it a try to use the system-wide frameworks. I'm not sure which one you provide, but I suspect that etiehr this might be a Qt toolkit problem which might have been fixed in my version already or there is some conflict between them.

PG
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Posts: 7336
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Re: WaveLab Elements 7 crashes right after start

Post by PG » Sun Feb 27, 2011 3:20 pm

Sounds strange to me, as 4.7.1 is also used by 7.01. Somehow a conflict, though this should not happen.
But the version used in WaveLab is (very) slightly different (it fixes a few bugs and add a few features, like icons in Tool Window tabs).
Glad you found a solution, but I will keep an eye on this issue.
Philippe

bnz
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Posts: 21
Joined: Mon Feb 21, 2011 6:39 pm
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Re: WaveLab Elements 7 crashes right after start

Post by bnz » Sun Feb 27, 2011 6:57 pm

I turns out the fix was only half-baked. 7.01 starts without much trouble, but the plugin windows are empty. Good thing that 7.01 is not too critical for me. I'll do some more tests when I have some time next week. Let me know if I can do anything to help you debug this if you intend to.

PG
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Re: WaveLab Elements 7 crashes right after start

Post by PG » Sun Feb 27, 2011 7:26 pm

What I know, from the dump you sent me, is the the problem is related to Mac fonts.
Philippe

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