MODERATOR! All my files suddenly cant open anymore!! HELP

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H.E.B
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MODERATOR! All my files suddenly cant open anymore!! HELP

Post by H.E.B » Tue Jun 19, 2012 6:14 pm

The project file is corrupted and cant be opened....
I always save new version every couple minuts...
like: song001. song002...
but my newest track which i worked on for over a week suddenly all files telling me the same....
WHAT THE HELL is this bug???
i tried to open the .bak as well...wont work..
if this is not recoverable i go crazy...
please help and dont post any threads from 2005 where someone had a similar issues
its cubase 6.5... I NEED to recover this file or im pretty much screwed!
Last edited by H.E.B on Tue Jun 19, 2012 8:12 pm, edited 1 time in total.
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Re: All my files suddenly cant open anymore!! HELP

Post by Mauri » Tue Jun 19, 2012 6:19 pm

Have you changed anything since the project opened up ok, installed anything?

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Re: All my files suddenly cant open anymore!! HELP

Post by H.E.B » Tue Jun 19, 2012 6:28 pm

no i saved it 1 week ago, took a flight to another country, came back today and all files cant be opened anymore... :(
MAC PRO 2x 6xCORE 3,6 GHz | Cubase 6.0.2 | 24gb ram | Euphonix MC Control | 2x EUphonix MC MIX | METRIC HALO ULN-2 EXT. | NEUMANN TLM-49 | Slate Digital suite | UAD LA 610 MK2 | KRK VXT8 |

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Re: All my files suddenly cant open anymore!! HELP

Post by H.E.B » Tue Jun 19, 2012 6:33 pm

honestly this is a disaster...how can you steinberg allow this to happen to the most important file at all???
i wnt down all my backup copies last version that works was version song002-bak5
recent version is song6...its about 3 days of work difference which i cant even reconstruct that easy....
there got to be a .CPR fix or something?
If this is not solved in a way i have to switch the DAW... that never happened to me in 5 years...
MAC PRO 2x 6xCORE 3,6 GHz | Cubase 6.0.2 | 24gb ram | Euphonix MC Control | 2x EUphonix MC MIX | METRIC HALO ULN-2 EXT. | NEUMANN TLM-49 | Slate Digital suite | UAD LA 610 MK2 | KRK VXT8 |

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Re: All my files suddenly cant open anymore!! HELP

Post by Conman » Tue Jun 19, 2012 6:44 pm

Can you open anything? I mean Docs for example or any data for another app.
When you went away was the computer left on?
Has something simple happened like a soundcard connection been lost? Plug left out or backed off of it's socket. Check everything as things happen when you leave computers for a week. I mean, if you left it on a Windows update might have gone wrong.
Do you have access to a friend with a similar computer where you can install Cubase and try to open the files from there?

This forum is not the best place for serious support issues so I'd drop them a line on this one. Support teams are usually very good at this sort of problem whereas a forum is quite a lot of guesswork.
Last edited by Conman on Tue Jun 19, 2012 6:48 pm, edited 1 time in total.
Asus P6T deluxe; Core i7 920 2.67gHz; 12gig ram; Win7 Pro SP1; Roland Octa-Capture usb inteface; Cubase 6; and no 3rd party additions couple of hard drives PSU 750watt; NVidia GE Force 9600.
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Re: All my files suddenly cant open anymore!! HELP

Post by H.E.B » Tue Jun 19, 2012 6:47 pm

yes i an open older files... like all files 3 days back from this date.
Computer was shutdown whole time disconnected from power.
i have a macbook pro here, where i could try to open it, would need to install first though and dont have my cubase CD available currently...
i tried reinstalling cubase 6.5 update over my current release and reinstalled plugins used like guitar rig and realguitar...
still same wont open...
MAC PRO 2x 6xCORE 3,6 GHz | Cubase 6.0.2 | 24gb ram | Euphonix MC Control | 2x EUphonix MC MIX | METRIC HALO ULN-2 EXT. | NEUMANN TLM-49 | Slate Digital suite | UAD LA 610 MK2 | KRK VXT8 |

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Re: All my files suddenly cant open anymore!! HELP

Post by Conman » Tue Jun 19, 2012 6:50 pm

Repost this as I was editing as you answered.


This forum is not the best place for serious support issues so I'd drop them a line on this one. Support teams are usually very good at this sort of problem whereas a forum is quite a lot of guesswork.
Asus P6T deluxe; Core i7 920 2.67gHz; 12gig ram; Win7 Pro SP1; Roland Octa-Capture usb inteface; Cubase 6; and no 3rd party additions couple of hard drives PSU 750watt; NVidia GE Force 9600.
"An entrepreneur accepts that the world is the way that it is and goes about changing it rather than waiting for someone to make it easy for them."

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Re: All my files suddenly cant open anymore!! HELP

Post by H.E.B » Tue Jun 19, 2012 6:54 pm

sory, but how to report this?
i never did it?
E-Mail?
MAC PRO 2x 6xCORE 3,6 GHz | Cubase 6.0.2 | 24gb ram | Euphonix MC Control | 2x EUphonix MC MIX | METRIC HALO ULN-2 EXT. | NEUMANN TLM-49 | Slate Digital suite | UAD LA 610 MK2 | KRK VXT8 |

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Re: All my files suddenly cant open anymore!! HELP

Post by H.E.B » Tue Jun 19, 2012 6:57 pm

Thats really ridicullous all my files saved after the last session are corrupted...
i had 2 diffrent other songs i was working on, same thing...
this is so wrong regarding the purpose of this programm.
if this software is for serious production there should be no way to destroy files during saving like that...
Comon guys dont tell me thats it for me??
MAC PRO 2x 6xCORE 3,6 GHz | Cubase 6.0.2 | 24gb ram | Euphonix MC Control | 2x EUphonix MC MIX | METRIC HALO ULN-2 EXT. | NEUMANN TLM-49 | Slate Digital suite | UAD LA 610 MK2 | KRK VXT8 |

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Re: All my files suddenly cant open anymore!! HELP

Post by Martin.Jirsak » Tue Jun 19, 2012 7:12 pm

Hello,

Try to trash your preferences of Cubase (delete Cubase folder from the Library/Preferences folder, if I remember right the path). Try to update your eLCC, try to Repair Disk Permission from the Disk Utility.

You wrote, your computer was shut down. What about different switching off of your computer? Do you use Sleep, or Shut Down? Wasn't this shuting down first time for long time ago? Maybye some system updates after this "restart"?

Can you try to switch 32/64-bit in the Get Info and start projects in the second one mode?
Martin Jirsak
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H.E.B
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Re: All my files suddenly cant open anymore!! HELP

Post by H.E.B » Tue Jun 19, 2012 8:01 pm

I tried,
repair of disk...
started in 64bit mode
repaired ELC
trashed prefs
and restarted computer..
still wont work!
Someone tell me please how to contact steinberg concerning this matter.
I wont take this as final leaving my hard work as corrupted files.

please!
MAC PRO 2x 6xCORE 3,6 GHz | Cubase 6.0.2 | 24gb ram | Euphonix MC Control | 2x EUphonix MC MIX | METRIC HALO ULN-2 EXT. | NEUMANN TLM-49 | Slate Digital suite | UAD LA 610 MK2 | KRK VXT8 |

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Re: All my files suddenly cant open anymore!! HELP

Post by Bassbase » Tue Jun 19, 2012 8:10 pm

Hi

go to https://www.steinberg.net/en/mysteinberg.html
login with your accountname and password
fill out support request form and sent it
Once you sent it you should get an confirmationemail automaticly if not check if you really have sent it.

Greetz Bassbase
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Re: MODERATOR! All my files suddenly cant open anymore!! HELP

Post by H.E.B » Tue Jun 19, 2012 8:18 pm

This is starting to *quiz* me off reallly.... cant send form, connection always drops...
sending two files in size 2,4 mb and 4 mb...
MAC PRO 2x 6xCORE 3,6 GHz | Cubase 6.0.2 | 24gb ram | Euphonix MC Control | 2x EUphonix MC MIX | METRIC HALO ULN-2 EXT. | NEUMANN TLM-49 | Slate Digital suite | UAD LA 610 MK2 | KRK VXT8 |

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Re: MODERATOR! All my files suddenly cant open anymore!! HELP

Post by Bassbase » Tue Jun 19, 2012 8:32 pm

http://www.speedtest.net/

check your internet connection get infos about sped and ping

and i woud compress both files you want to sent in a zip or a rar file.

Greetz Bassbase
Last edited by Bassbase on Tue Jun 19, 2012 8:36 pm, edited 1 time in total.
I7 3.2ghz / Asus P6t deluxe / Asus GTX260 / Rme Hdsp 9632/ Novation 49 sl compact / KRK Rokit 5 / Native Instruments Komplete 7 / Fabfilter Pro q, ....

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Re: MODERATOR! All my files suddenly cant open anymore!! HELP

Post by Conman » Tue Jun 19, 2012 8:36 pm

H.E.B wrote:This is starting to *quiz* me off reallly.... cant send form, connection always drops...
sending two files in size 2,4 mb and 4 mb...
How do you know your files are corrupted? What did you check them with?

Can you open any files from other programs? NOT Cubase files. (.doc .wav. mp3 etc. into Word or Windows Media Player, say.)
And, when you get your Cubase disks back do the demos load? If they load first time save them and then see if they will reload.

I think you can download demo Projects from the Download or ftp pages here, definitely you candownload another copy of Cubase.
http://www.steinberg.net/index.php?id=461&L=1
Asus P6T deluxe; Core i7 920 2.67gHz; 12gig ram; Win7 Pro SP1; Roland Octa-Capture usb inteface; Cubase 6; and no 3rd party additions couple of hard drives PSU 750watt; NVidia GE Force 9600.
"An entrepreneur accepts that the world is the way that it is and goes about changing it rather than waiting for someone to make it easy for them."

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Re: MODERATOR! All my files suddenly cant open anymore!! HELP

Post by Conman » Tue Jun 19, 2012 8:42 pm

Er, heads up all the helpers. Just check this guys posts. Is he a serial complainer or what? I've done my best and I'm sure you have too. Thanks.
Could be me but I'm out of this one.
Asus P6T deluxe; Core i7 920 2.67gHz; 12gig ram; Win7 Pro SP1; Roland Octa-Capture usb inteface; Cubase 6; and no 3rd party additions couple of hard drives PSU 750watt; NVidia GE Force 9600.
"An entrepreneur accepts that the world is the way that it is and goes about changing it rather than waiting for someone to make it easy for them."

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Re: MODERATOR! All my files suddenly cant open anymore!! HELP

Post by Martin.Jirsak » Tue Jun 19, 2012 8:47 pm

Can you try to open the file on different computer? If you have second computer, you can install the Cubase on it. Use your USB Steinberg key with the license on it. Or you can ZIP it, and send the link here.
Martin Jirsak
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Re: MODERATOR! All my files suddenly cant open anymore!! HELP

Post by charliewonder7 » Wed Jun 20, 2012 6:09 am

I will give it a go on my system if u would like me to.
If it opens; Can try resaving and if that doesn't work bounce down audio
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Re: MODERATOR! All my files suddenly cant open anymore!! HELP

Post by H.E.B » Wed Jun 20, 2012 6:41 am

very strange, 1 of the files is able to open now after i copied it from my cubase folder to the desktop...
the other one still wont do...
though now it seems my kontakt is kind of corrupted... as all my libs are deactivated and on loading the Input EA and out cant be found
MAC PRO 2x 6xCORE 3,6 GHz | Cubase 6.0.2 | 24gb ram | Euphonix MC Control | 2x EUphonix MC MIX | METRIC HALO ULN-2 EXT. | NEUMANN TLM-49 | Slate Digital suite | UAD LA 610 MK2 | KRK VXT8 |

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Re: MODERATOR! All my files suddenly cant open anymore!! HELP

Post by Martin.Jirsak » Wed Jun 20, 2012 8:35 am

If you are afraid, some of your plug-in is corrupted, just copy all vst files to the different folder, and start Cubase without plug-ins. YOu will see, if this works.
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Re: MODERATOR! All my files suddenly cant open anymore!! HELP

Post by H.E.B » Wed Jun 20, 2012 10:41 am

tried that also, wont do it.
one file seems to be recovered, no idea how though.
as i tried to copy it it said constantly cant be copied, i tried to zip it then and it failed. but then copy worked the copy then could be opned.
other files wont be tricked the same way.
can someone try to open it please:

AAA-addon.cpr - 4 MB
http://filepost.com/files/d61dad5a/AAA-addon.cpr/
MAC PRO 2x 6xCORE 3,6 GHz | Cubase 6.0.2 | 24gb ram | Euphonix MC Control | 2x EUphonix MC MIX | METRIC HALO ULN-2 EXT. | NEUMANN TLM-49 | Slate Digital suite | UAD LA 610 MK2 | KRK VXT8 |

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Re: MODERATOR! All my files suddenly cant open anymore!! HELP

Post by Hippo » Wed Jun 20, 2012 11:01 am

What did official support suggest when you rang the help line?

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Re: MODERATOR! All my files suddenly cant open anymore!! HELP

Post by Martin.Jirsak » Wed Jun 20, 2012 11:28 am

I'm sorry, I have problem to downlad it. :?
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Re: MODERATOR! All my files suddenly cant open anymore!! HELP

Post by H.E.B » Wed Jun 20, 2012 3:49 pm

just click low speed download down right and wait couple sec to download as free user!
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Re: MODERATOR! All my files suddenly cant open anymore!! HELP

Post by Hippo » Wed Jun 20, 2012 3:50 pm

Still not rung official support?

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