Windows 10 update causes cubase to freeze when clicking any buttons!

Post general topics related to Cubase Pro 9, Cubase Artist 9 and Cubase Elements 9 here.
Post Reply
Finchy02
New Member
Posts: 10
Joined: Wed May 31, 2017 2:19 pm
Contact:

Windows 10 update causes cubase to freeze when clicking any buttons!

Post by Finchy02 »

Hi Guys,

Ever since the latest windows 10 update (May 1909) I am finding when I load up one of my bigger sessions that when I click on the quantize drop down buttons along with most of the other buttons like file or edit Cubase freezes and I have to close with task manager. It is weird as I can still use ctr + s to save and I can scroll through 1/4, 1/8, 1/16 etc for my quantizing but as soon as I click a button it freezes. I was having some elicenser errors and along with a clean install of Windows, Cubase and the elicenser there has been no change to the problem even though the error messages seem to stop appearing now. After my clean windows install there was no soft elicenser so I installed that with the helper and have also tried running as admin. I am not sure if it is still an elicenser problem, but would be grateful for any of your ideas!

Martin.Jirsak
Forum Elder
Posts: 23773
Joined: Sun Mar 20, 2011 3:52 pm
Contact:

Re: Windows 10 update causes cubase to freeze when clicking any buttons!

Post by Martin.Jirsak »

Hi,

To me it sounds like there is some window (somewhere), you don't see and you cannot operate over it, but you can Save. Could you show or Cubase windows from the system? What graphic card do you use, please?
Martin Jirsak
How to show notes of the chord/scale only
Cubase Training

Cubase Pro (last officially supported version all the time)
macOS (last update)

Finchy02
New Member
Posts: 10
Joined: Wed May 31, 2017 2:19 pm
Contact:

Re: Windows 10 update causes cubase to freeze when clicking any buttons!

Post by Finchy02 »

Hi,

There is definitely no other window open it isn't that kind of freezing it is allowing me to click quantize and open the options but then it freezes and will not let me select a value. I am using an Intel(R) UHD Graphics 630, it hasn't been a problem before and it is up to date.

Thanks for your response

Martin.Jirsak
Forum Elder
Posts: 23773
Joined: Sun Mar 20, 2011 3:52 pm
Contact:

Re: Windows 10 update causes cubase to freeze when clicking any buttons!

Post by Martin.Jirsak »

Hi,

Maybe the graphic card driver has been updated with Windows? Or not updated, but it should be...? I would try to update the graphic card driver. If this wouldn't help, I would try to use native Microsoft Windows graphic card driver instead of the dedicated one.
Martin Jirsak
How to show notes of the chord/scale only
Cubase Training

Cubase Pro (last officially supported version all the time)
macOS (last update)

Finchy02
New Member
Posts: 10
Joined: Wed May 31, 2017 2:19 pm
Contact:

Re: Windows 10 update causes cubase to freeze when clicking any buttons!

Post by Finchy02 »

Have updated everything now but sadly no difference. I am wondering if it is something to do with elicenser.

Martin.Jirsak
Forum Elder
Posts: 23773
Joined: Sun Mar 20, 2011 3:52 pm
Contact:

Re: Windows 10 update causes cubase to freeze when clicking any buttons!

Post by Martin.Jirsak »

Hi,

Have you tried to use the generic Windows graphic card driver then, please?
Martin Jirsak
How to show notes of the chord/scale only
Cubase Training

Cubase Pro (last officially supported version all the time)
macOS (last update)

Finchy02
New Member
Posts: 10
Joined: Wed May 31, 2017 2:19 pm
Contact:

Re: Windows 10 update causes cubase to freeze when clicking any buttons!

Post by Finchy02 »

Hi,

Would you mind explaining how I would go about this?

Martin.Jirsak
Forum Elder
Posts: 23773
Joined: Sun Mar 20, 2011 3:52 pm
Contact:

Re: Windows 10 update causes cubase to freeze when clicking any buttons!

Post by Martin.Jirsak »

Hi,

I'm sorry, I'm not Windows guy at all. Maybe just to uninstall the dedicated driver? I would expect Windows would use the native one then.
Martin Jirsak
How to show notes of the chord/scale only
Cubase Training

Cubase Pro (last officially supported version all the time)
macOS (last update)

venkmon
Junior Member
Posts: 95
Joined: Sun Feb 14, 2016 10:47 pm
Contact:

Re: Windows 10 update causes cubase to freeze when clicking any buttons!

Post by venkmon »

Could be a graphics issue like suggested. I had no end of issues with cubase using native win10 gfx. Since I got a half decent graphics card cubase hasnt crashed since.

Post Reply

Return to “General”

Who is online

Users browsing this forum: No registered users and 4 guests