Cubase freezes when closing.

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Tony_ST
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Cubase freezes when closing.

Post by Tony_ST »

Hello! Recently I have a problem with Cubase 10.5. After loading any project and working with this project for a long time, Cubase does not want to close properly and freezes. This situation does not happen when I close the program a moment after turning on, without plugins loaded. I had several VST plugins previously installed such as Spire or The Legend and I thought it was the fault of one of the plugins. I decided to install fresh Windows 10 and use only the plugins that are standard in Cubase 10.5. I also installed the full latest version of Halion 6. The problem still appears. I read somewhere on the forum that the problem may be outdated VST plugins but in my case this is not the case. Where to look for a solution, then? Is this a problem with Windows 10? The computer I use is a standard PC with an Intel Core i5 9600K processor. I only use the built-in graphics card. As an audio interface I use the Roland FA06 keyboard. I noticed one more thing .. When Cubase hangs, after running the task manager in Windows, I see that it is not in the Applications field and appears in the Background Processes field. When I try to close this process, I can't do it. Only a full restart of the computer helps. Does anyone have any idea what this could be? Regards!
Cubase 10.5.20 build 179, Roland FA06, Intel Core I5 9600K, 16 GB RAM, Gigabyte Aorus Z390 Pro, Mackie MIX8, VST: Halion 6, Padshop 2, Retrologue 2, The Legend, Spire, SynthmasterOne…

Martin.Jirsak
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Re: Cubase freezes when closing.

Post by Martin.Jirsak »

Hi,

Use Microsoft ProcDump utility to get a DMP file. Then upload it to Dropbox (or similar service) and share the link here, please.
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RichardTownsend
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Re: Cubase freezes when closing.

Post by RichardTownsend »

I get the same problem on Mac. Cubase 10.5.12 becomes unresponsive on closing a project.

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2014 MacBook Pro 15", 16Gb RAM, 500Gb SSD, 2Tb CIE Rugged External HD, BENQ GW2765 display at 2560 x 1440, Mac OS Mojave, Cubase 10.5.x, Dorico 3.x, Mytek Brooklyn DAC, NI Kontrol 6, Neumann KH120 monitors, Focal Elear phones, NI Komplete 12, Omnisphere, Kontakt libraries, Serum, Superior Drummer 3

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Tony_ST
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Re: Cubase freezes when closing.

Post by Tony_ST »

As soon as the problem reappears, I will upload the DMP file. I was convinced that this problem only occurs under Windows. Interesting..
Cubase 10.5.20 build 179, Roland FA06, Intel Core I5 9600K, 16 GB RAM, Gigabyte Aorus Z390 Pro, Mackie MIX8, VST: Halion 6, Padshop 2, Retrologue 2, The Legend, Spire, SynthmasterOne…

valeryshpo
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Re: Cubase freezes when closing.

Post by valeryshpo »

same thing happens to me.
i tried to use Microsoft ProcDump utility
but i don't understand how to make a dumbfile from it

tried to search in the minidump folder but no dumbfiles there either
WIndows 10 Cubase 10.05.12
2019 Intel I9-9990
32ram
SSD drives

plugins:
Native Instruments, Eastwest,Waves, Slate digital,Spitfire , Fabfilter, Soundtoys, Toontrack, Kilohearts, Izotop, IK mulitmedia, UVI, PG music inc. Oeksound, Sound theory

Martin.Jirsak
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Re: Cubase freezes when closing.

Post by Martin.Jirsak »

Hi,

My expectation is, this is linked to the 10.5.12 Crashes Every Time I Quit on Mac. I would say, it's the same source. It crashes on Mac and freezes on Windows.

Do you guys use ReWire?

DMP file would be helpful to be able to confirm, it's the same think as the linked issue.

Sorry, I'm not Windows user, I don't know, how to use the ProcDump. I just know this tool exists and several users here have generated a DMP file by using it.
Martin Jirsak
How to show notes of the chord/scale only
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Tony_ST
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Re: Cubase freezes when closing.

Post by Tony_ST »

I don't use ReWire .. When I open the STUDIO menu and then ReWire and ReWire setup, I have nothing there.
Cubase 10.5.20 build 179, Roland FA06, Intel Core I5 9600K, 16 GB RAM, Gigabyte Aorus Z390 Pro, Mackie MIX8, VST: Halion 6, Padshop 2, Retrologue 2, The Legend, Spire, SynthmasterOne…

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Tony_ST
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Re: Cubase freezes when closing.

Post by Tony_ST »

Welcome back! The same problem with Cubase 10.5 crashing on closing appeared several times today .. However, I have no idea how to make a dump file with Procdump ... Could someone write how to do it the easiest way? Thank you and best regards!
Cubase 10.5.20 build 179, Roland FA06, Intel Core I5 9600K, 16 GB RAM, Gigabyte Aorus Z390 Pro, Mackie MIX8, VST: Halion 6, Padshop 2, Retrologue 2, The Legend, Spire, SynthmasterOne…

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Re: Cubase freezes when closing.

Post by shanabit »

This bug is as old as the hills, crash or freeze on closing

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ramseysounds
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Re: Cubase freezes when closing.

Post by ramseysounds »

It seems to me to be only an issue since update to 10.5.12 (pro) here
Am on Windows 10.

And because it goes to unresponsive the last project is not listed when trying to open recent.
i5-4690 16 gig Cubase Pro 10.5.12. W10 64 bit
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Re: Cubase freezes when closing.

Post by Martin.Jirsak »

Hi,

Could you attach the dmp file, please?
Martin Jirsak
How to show notes of the chord/scale only
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ramseysounds
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Re: Cubase freezes when closing.

Post by ramseysounds »

edit - latest one attached. but funnily enough the most recent ones are not recorded as crash dumps
Attachments
Cubase 10.5.10.120 64bit 2020.2.14 23.29.53.829.dmp
(940.52 KiB) Downloaded 25 times
i5-4690 16 gig Cubase Pro 10.5.12. W10 64 bit
Lots of lovely plug ins

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ramseysounds
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Re: Cubase freezes when closing.

Post by ramseysounds »

Hi. Any update? Thanks
i5-4690 16 gig Cubase Pro 10.5.12. W10 64 bit
Lots of lovely plug ins

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Re: Cubase freezes when closing.

Post by Martin.Jirsak »

Hi,

Sorry, I'm not in the office in these days because of the virus situation...

But as I can see, you are using Cubase 10.5.10. Could you try to update to Cubase 10.5.12, please? If it's still crashing, could you attach a new DMP file, please?
Martin Jirsak
How to show notes of the chord/scale only
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ramseysounds
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Re: Cubase freezes when closing.

Post by ramseysounds »

Yeah Im running 10.5.12
I feel you with the virus. Affecting too many people. Stay lucky
i5-4690 16 gig Cubase Pro 10.5.12. W10 64 bit
Lots of lovely plug ins

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Re: Cubase freezes when closing.

Post by Martin.Jirsak »

Hi,

But the crash file is from Cubase 10.5.10. Does it mean this crash doesn't make a DMP file? Could you double-check, when was the file created, please? Does it match with the date-time of the crash?

Thank you.
Martin Jirsak
How to show notes of the chord/scale only
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ramseysounds
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Re: Cubase freezes when closing.

Post by ramseysounds »

as I said before, the most recent ones are not recorded as crash dumps
i5-4690 16 gig Cubase Pro 10.5.12. W10 64 bit
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Re: Cubase freezes when closing.

Post by Martin.Jirsak »

Hi,

Could you use Microsoft ProcDump utility to generate a DMP file in Cubase 10.5.12, please?
Martin Jirsak
How to show notes of the chord/scale only
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Lutz_H
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Re: Cubase freezes when closing.

Post by Lutz_H »

Hello, same problem here, cubase freezes almost always on close. Version is 10.5.12.

MS procdump file here:
https://www.dropbox.com/s/0srht8l09kjik ... e.dmp?dl=0

Messages from procdump:
[20:10:49] Hung Window:
[20:10:49] Dump 1 initiated: C:\WINDOWS\system32\cubase.dmp
[20:10:50] Dump 1 complete: 62 MB written in 1.9 seconds
[20:10:51] Dump count reached.

Thanks.

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Re: Cubase freezes when closing.

Post by Lutz_H »

I have the same issue - Cubase 10.5.12 is freezing almost all the time on close, more likely after longer sessions.

MS procdumps here:
https://www.dropbox.com/s/0srht8l09kjik ... 0.dmp?dl=0
https://www.dropbox.com/s/547ju6ak91syr ... 5.dmp?dl=0

Thanks for looking into this issue.

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Re: Cubase freezes when closing.

Post by Lutz_H »

Hello, I have the same issue. Cubase 10.5.12 freezes almost always on close, and it feels more likely after a longer session.

MS procdumps:
https://www.dropbox.com/s/0srht8l09kjik ... 0.dmp?dl=0
https://www.dropbox.com/s/547ju6ak91syr ... 5.dmp?dl=0

Thanks for looking into this.

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Re: Cubase freezes when closing.

Post by Bob Miller »

I'm on CB 10.0.50 on Trashcan Mac on Mojave 10.14.6
Closing a project takes a very long time. It does not crash..... I think this started after the last Cubase update.
It takes way too long to close.
http://www.peggy51.nl
Cubase 10.5, Wavelab 9
Mac trashcan pro, 6 core - Mojave
Apogee Symphony II system

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Re: Cubase freezes when closing.

Post by Lutz_H »

Bob Miller wrote:
Fri Mar 20, 2020 10:49 am
It takes way too long to close.
Bob, how much time does it take in your case?

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Re: Cubase freezes when closing.

Post by Bob Miller »

Hi Lutz,
Sorry for my late replay. It seems about the same time to load a project. Typically between 20 to 40 seconds.
Shutting down used to go a lot quicker. It is without saving by the way.
http://www.peggy51.nl
Cubase 10.5, Wavelab 9
Mac trashcan pro, 6 core - Mojave
Apogee Symphony II system

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Steinberg
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Re: Cubase freezes when closing.

Post by Steinberg »

@Lutz_H: Your hang is due to reaching a breakpoint and is related to a plugin, but I wouldn't know to which point it's actually the plugin's fault.
There is some operation from Limiter6_x64 (possibly quitting the plugin or closing the UI, releasing memory...), then a long series of operations from d2d1 and d3d11. The fault module is D3D10Warp.dll.
You could try and re-install the NVIDIA driver (custom mode -> video driver only). You can also try an older driver revision.
I don't recall seeing this call-stack before, but I resolved 3 dumps like this in the last 2 days, involving different plugins.
In case this started after Windows update, you could also try and roll back, then re-apply the update. Or run SFC /scannow.

The slow close on Mac is most likely something different.

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