No response to Support Ticket

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QBass
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No response to Support Ticket

Post by QBass »

Hey folks. I opened a Support Ticket 10 days ago and it is still open. Is it normal this delay? If any administrator is reading this, I would really appreciate you can look into it.

Thanks in advance.

sonic74
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Re: No response to Support Ticket

Post by sonic74 »

I feel your pain.
Back to good old Cubase 9.5 / intel 5960x @ 4GHz / asus x99 deluxe / 64gb ddr4 @ 4000MHz / vst connect pro / vsl ensemble pro 5

QBass
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Re: No response to Support Ticket

Post by QBass »

sonic74 wrote:
Sun Dec 15, 2019 8:36 pm
I feel your pain.
Does that mean that this is normal?

cubace
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Re: No response to Support Ticket

Post by cubace »

QBass wrote:
Sun Dec 22, 2019 8:20 pm
sonic74 wrote:
Sun Dec 15, 2019 8:36 pm
I feel your pain.
Does that mean that this is normal?
Yes. Last time i tried the support, they replied after about 4 month and their solution was a thread in this forum where the users concluded that it did not work. (And it still does not)

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