Cubase USB dongle

Post general topics related to Cubase Pro 10, Cubase Artist 10 and Cubase Elements 10 here.
Post Reply
afg
New Member
Posts: 11
Joined: Fri Jun 29, 2012 11:25 am
Contact:

Cubase USB dongle

Post by afg »

Hi

I have been working on Cubase DAW since the last 7 years. Given that I am based in Mumbai, what is the process of transferring the license to a new USB dongle if the old one fails?

Appreciate your inputs on this.

Regards

Adil
Intel I7 8700, 24 GB ram, PC with Windows 10, Cubase 8Pro, Steinberg UR242 audio interface

User avatar
jaslan
Grand Senior Member
Posts: 3470
Joined: Fri Jan 21, 2011 11:42 pm
Contact:

Re: Cubase USB dongle

Post by jaslan »

Just go onto MySteinberg account and use Zero Down Time.
Details here...
https://helpcenter.steinberg.de/hc/en- ... /206532304
Cubase Pro 10. Core-i7 7700HQ, 16GB RAM, Windows 10. UR44. M-Audio Axiom Pro 61. Fishman TriplePlay. Komplete 11 Ultimate. Jamstix 4. Absolute VST3. 418 Carrier Landings.
SoundCloud

afg
New Member
Posts: 11
Joined: Fri Jun 29, 2012 11:25 am
Contact:

Re: Cubase USB dongle

Post by afg »

Thanks for your reply.

My concern is that since I am not based in Europe or the US, I will need to reach out to a local distributor which will take me into a perpetual loop in terms of support and getting the license transferred.
Intel I7 8700, 24 GB ram, PC with Windows 10, Cubase 8Pro, Steinberg UR242 audio interface

User avatar
Steinberg
Moderator
Posts: 1402
Joined: Tue Oct 02, 2012 11:55 am
Contact:

Re: Cubase USB dongle

Post by Steinberg »

Zero Downtime is available in MySteinberg, you get an e-mail with a form to fill out and a direct e-mail address (Steinberg Support, Germany) to send your request to.
In case of contacting the local distributor (I think you would need to contact Tuerk), they would relay the info to Steinberg Support on your behalf - this is as fast as contacting Support directly.

afg
New Member
Posts: 11
Joined: Fri Jun 29, 2012 11:25 am
Contact:

Re: Cubase USB dongle

Post by afg »

Thanks Fabio.
Intel I7 8700, 24 GB ram, PC with Windows 10, Cubase 8Pro, Steinberg UR242 audio interface

Post Reply

Return to “General”

Who is online

Users browsing this forum: BaseCu, beatpete and 4 guests