Cubase 10 freezes when alt dragging audio files into new audio channel

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Colindales
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Cubase 10 freezes when alt dragging audio files into new audio channel

Post by Colindales »

Hello Steinberg forum,

I encountered a new issue with Cubase 10 Pro on windows 10 running in windows 8 compatibility mode.
When I alt drag a existing audio file, with a couple effects on it, on a new audio channel my Cubase GUI freezes for the most part and opens a empty sidechain window. When I alt tab and go back constantly I can select one track at a time again but then it freezes again.
When I open task manager Cubase is not frozen and the audio stops aswell because of ASIO guard I think because it's duplicating all the plugins.
issue.png
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Shown in the picture is what I see when it's stuck.

This doesn't happen in all my projects and just randomly occurs in projects so I can't reproduce the issue everytime.

Martin.Jirsak
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Re: Cubase 10 freezes when alt dragging audio files into new audio channel

Post by Martin.Jirsak »

Hi,

Do I understand you right, that you have an Audio event (probably short cut of a longer? audio file). Is there any Direct Offline Process used on the Audio event? Or are the plug-ins used as an Inserts on the Audio track? Then you copy the Audio event to another track, right? The Side Chain window appears, and GUI becomes frozen. Do I understand it right?
Martin Jirsak
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Re: Cubase 10 freezes when alt dragging audio files into new audio channel

Post by Colindales »

The plugins are used as a insert on the Audio track. And the I drag the audio file under all my tracks (where it is empty) and then it will create a new audio track automatically. But when that happens the GUI freezes and shows the empty sidechain window.

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Re: Cubase 10 freezes when alt dragging audio files into new audio channel

Post by Martin.Jirsak »

Hi,

What plug-ins are in use on the track? How is the Side-Chain routing made on the source track (what is the source, what is the destination; which plug-in)?
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Re: Cubase 10 freezes when alt dragging audio files into new audio channel

Post by Colindales »

I have the following plugins on the audio channel: https://imgur.com/a/GwPmH2s

And the thing is this channel is linked to a group channel which contains a pro-c 2 instance which is being sidechained by a ghost kick.
So there's no direct routing on the audio channel itself.

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Re: Cubase 10 freezes when alt dragging audio files into new audio channel

Post by Martin.Jirsak »

Hi,

Isn't there any (modal) window (or a message) hidden behind some other window in Cubase?
Martin Jirsak
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Re: Cubase 10 freezes when alt dragging audio files into new audio channel

Post by Colindales »

Hello, No there isn't the GUI is just completely frozen. What I just found out is that the same things happens sometimes when I try to open a project. It just keeps loading forever with the sidechain window open. And task manager still says that Cubase is working fine. A restart of Cubase fixes the issue for the project that I'm trying to open.

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Re: Cubase 10 freezes when alt dragging audio files into new audio channel

Post by Martin.Jirsak »

Hi,

You are on Windows, right? Click to the Cubase icon in the Start bar. Isn't there any unexpected window in the list of the windows here?
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Re: Cubase 10 freezes when alt dragging audio files into new audio channel

Post by Colindales »

https://imgur.com/a/llrCqaK
Wow that's looking weird

Note: I can also click on the sidechain windows button 'Add Side-Chain Input' and then it opens the available inputs as it should and then I can also click on these inputs but nothing happens afterwards.

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Re: Cubase 10 freezes when alt dragging audio files into new audio channel

Post by Martin.Jirsak »

Hi,

That's really weird. Could you please mouse hove over the Cubase icon in the Strat bar? How many windows can you see here?
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Re: Cubase 10 freezes when alt dragging audio files into new audio channel

Post by Colindales »

There's just one window open like it says in task manager. I'm sure it has to do with fabfilter pro-c 2 or pro-mb, but there are probably so many possible causes. I'm still running Cubase 10 in windows 8 compatibility mode because Antares Auto-Tune 8.1 crashes my Cubase and I'm unable to fix that. However there are ton of Auto-Tune 8.1 instances in this project so that might cause the issue too. I don't know it's very anoying. I literally am scared to use that alt drag feature in every project now. Cubase 9.5 was working perfect on every level (for me).

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Re: Cubase 10 freezes when alt dragging audio files into new audio channel

Post by Colindales »

Video of what is happening: https://www.dropbox.com/s/757ulebjkprdp ... 3.mp4?dl=0

Note: Cubase also freezes the windows drag and drop feature in all windows applications somehow

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Re: Cubase 10 freezes when alt dragging audio files into new audio channel

Post by Martin.Jirsak »

Hi,

I'm not sure about the current Auto-Tune 8 version, but I know, when Cubase 10 was released, Auto-Tune 8 was crashing Cubase 10 all the time.
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Re: Cubase 10 freezes when alt dragging audio files into new audio channel

Post by Colindales »

I'm still having these issues... The problem even happens sometimes when I open a project. It just opens the sidechain window and freezes the loading process. Force restarting 4 times helps (I obviously don't want to do that with 600 euro software).

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Re: Cubase 10 freezes when alt dragging audio files into new audio channel

Post by kzarider »

Just happened to me also, was dragging a snare drum hit to do a explosion effect and side chain window popped open and had to close in task manger. Anyone found solution yet?
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Re: Cubase 10 freezes when alt dragging audio files into new audio channel

Post by Martin.Jirsak »

Hi,

What was shown in the Side Chain window? Any connected buses? Is there any Side Chain involved (from our to) at the source track/channel?
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Re: Cubase 10 freezes when alt dragging audio files into new audio channel

Post by yakirbt »

+1. its happened to me several times while duplicating channel with alt+d.
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Re: Cubase 10 freezes when alt dragging audio files into new audio channel

Post by yakirbt »

+1 same problem. duplicating channel makes the side channel dialog to pop up, freezing cubase.
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Martin.Jirsak
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Re: Cubase 10 freezes when alt dragging audio files into new audio channel

Post by Martin.Jirsak »

Hi,

I'm still wondering, why does this window open. Do you use Side-Chain on the duplicated track? Or did you use it in the past? Or is it used in the bypassed plug-in?

I tried to reproduce it with the bypassed plug-in (which contains side-chain) and it works as expected here.

Could you reproduce it with Steinberg plug-ins and provide a sample project, please?
Martin Jirsak
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Re: Cubase 10 freezes when alt dragging audio files into new audio channel

Post by mofi »

I have the exact same crash.
Win 10 here.
Cubase 10
I just tried to copy just an audio file down to create also a new track, and it freezes 100 % of the time, opening the side chain window. The track does not have any sidechain info going on.
Plugins on the track are: FAB Pro C2, Neutron Gate and FAB Pro Q3
Have to quit via the Taskmanager

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Re: Cubase 10 freezes when alt dragging audio files into new audio channel

Post by mofi »

I have tested this, and it is 100 % reproducible,
it does also happen to the Cubase Compressor,
so it’s nothing to do with Fabfilter.
My guess would be, that everything with a sidechain function may cause that. Neutron Gate will also cause this

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Re: Cubase 10 freezes when alt dragging audio files into new audio channel

Post by Martin.Jirsak »

Hi,

Could you provide a sample project, please?
Martin Jirsak
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Re: Cubase 10 freezes when alt dragging audio files into new audio channel

Post by mofi »

I just got confirmation from someone of the Beta tester, that told me this is a known error and is fixed with the current Beta.
I’m out of the studio now, but if you still want one, I can provide it tomorrow?

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Re: Cubase 10 freezes when alt dragging audio files into new audio channel

Post by Martin.Jirsak »

Hi,

Yes please, attach it.
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Re: Cubase 10 freezes when alt dragging audio files into new audio channel

Post by mofi »

Here is the Project file
But you can see, its really simple. Just one audio file, just a cubase compressor on it.
Just take the audio file and try with holding alt to create a new audio track below
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Cubase crash Project SIDECHAIN.zip
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