Opening project causes Cubase to freeze

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Snoe
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Opening project causes Cubase to freeze

Post by Snoe » Sun Oct 07, 2018 9:51 am

Hi. Having an issue with a project I created 3 months ago in 9.5. When I open it, it opens successfully, but the moment I move the mouse, the spinning wheel appears and freezes the programme. I then have to force quit. No crash report is generated. The exact same thing happens when I try opening it in 8.5 so I doubt it is a preferences thing.

I think it may be caused by HAlion which gives me a message that the license is about to expire in 3 hours when I open it as standalone. I've tried removing the .vst's associated with Halion from the Library, but still no success. Any ideas? Thanks!
Cubase 9.5, Macbook Pro 10.13.2

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Grim
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Re: Opening project causes Cubase to freeze

Post by Grim » Sun Oct 07, 2018 11:16 am

Try to rename your (vst2)vstplugins folder and see if it opens. If it does you can make a new folder and move plugs in batches.
i7 5820k @3.7Ghz, 16Gb, W10Pro, Cubase 9.0x, Cubase 8.5.x, Audient iD22, Zoom UAC-2, Wavelab Elements 9.x, Nektar Impact GX61

Snoe
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Re: Opening project causes Cubase to freeze

Post by Snoe » Sun Oct 07, 2018 11:56 am

Thanks for the response Grim. I tried it and got a warning that plug-ins couldn't be loaded. Cubase froze with the error window appearing... (image attached)
All other projects are still opening fine.
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Screen Shot 2018-10-07 at 12.51.31.png
(111.32 KiB) Not downloaded yet
Cubase 9.5, Macbook Pro 10.13.2

Snoe
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Re: Opening project causes Cubase to freeze

Post by Snoe » Sun Oct 07, 2018 3:06 pm

Anybody else have suggestions please???????????
Cubase 9.5, Macbook Pro 10.13.2

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Grim
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Re: Opening project causes Cubase to freeze

Post by Grim » Sun Oct 07, 2018 4:23 pm

The error that plugs couldn't be loaded is to be expected.
So when you say it froze with the error do you mean you couldn't even ok through the error??
i7 5820k @3.7Ghz, 16Gb, W10Pro, Cubase 9.0x, Cubase 8.5.x, Audient iD22, Zoom UAC-2, Wavelab Elements 9.x, Nektar Impact GX61

Snoe
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Re: Opening project causes Cubase to freeze

Post by Snoe » Sun Oct 07, 2018 5:47 pm

Correct. Error Window popped up. Spinning wheel started before I could click OK.
Cubase 9.5, Macbook Pro 10.13.2

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Re: Opening project causes Cubase to freeze

Post by Snoe » Tue Oct 09, 2018 3:11 pm

Is there anywhere else I should be posting my question? I don't think I'm going to get a workable solution on this thread...
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Re: Opening project causes Cubase to freeze

Post by Grim » Tue Oct 09, 2018 8:01 pm

You can try a support ticket but don't expect a speedy response.

Zip and upload the cpr if you like and I'll see if it will open on Windows....might tell us something?
i7 5820k @3.7Ghz, 16Gb, W10Pro, Cubase 9.0x, Cubase 8.5.x, Audient iD22, Zoom UAC-2, Wavelab Elements 9.x, Nektar Impact GX61

Snoe
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Re: Opening project causes Cubase to freeze

Post by Snoe » Wed Oct 10, 2018 3:00 pm

Hey Grim. Much appreciated. I tried the online help route- unfortunately you have to work through your local distributor to get help. I am in South Africa and there is limited help here. So you are my shining light at the moment. :D

The file unfortunately won't attach. 8MB
Can I email it to you?

Thank you for taking the time. I really appreciate it.
Cubase 9.5, Macbook Pro 10.13.2

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Grim
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Re: Opening project causes Cubase to freeze

Post by Grim » Wed Oct 10, 2018 6:31 pm

Just stick it on Google drive or something and post a link?
Or wetransfer it to your own email and copy that link here.
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Snoe
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Re: Opening project causes Cubase to freeze

Post by Snoe » Thu Oct 11, 2018 7:38 am

Here's a link to wetransfer:
https://we.tl/t-ZuNDEvjzG2
Thank you
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Re: Opening project causes Cubase to freeze

Post by Grim » Fri Oct 12, 2018 7:10 am

Sorry, didn't get around to this last night. Will take a look when I get home tonight.
i7 5820k @3.7Ghz, 16Gb, W10Pro, Cubase 9.0x, Cubase 8.5.x, Audient iD22, Zoom UAC-2, Wavelab Elements 9.x, Nektar Impact GX61

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Re: Opening project causes Cubase to freeze

Post by labornvain » Fri Oct 12, 2018 5:27 pm

Have you tried renaming your VST3 folder as well?

Also, I would try disabling "Hub". In fact, I've had success clearing up some common issues in the past, such as Cubase freezing on Close, by renaming four files in the "C:\Program Files\Steinberg\Cubase 9.5\Components" folder.

These four files are hubservice.dll, VideoCodec-Apple-ProRes.dll, videoengine.dll, and vstconnect.dll.

I simply add the suffix "disabled" after the file extension to render them disabled.

I work with video so I don't mess with the video files. But I still disable the other two. I honestly don't know if this is still necessary in 9.5. But it sure helped in earlier versions. Especially the VSTCONNECT.DLL.

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Re: Opening project causes Cubase to freeze

Post by labornvain » Fri Oct 12, 2018 5:39 pm

Have you tried renaming your VST3 folder as well?

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Re: Opening project causes Cubase to freeze

Post by Grim » Fri Oct 12, 2018 8:16 pm

Snoe wrote:
Thu Oct 11, 2018 7:38 am
Here's a link to wetransfer:
https://we.tl/t-ZuNDEvjzG2
Thank you
Well it opens!
Missing instruments or libraries so the only thing making any sound is one of the GASE tracks but it doesn't appear to be totally corrupt and HalionSE also loaded OK.
So my first guess would be it's one of the instruments I don't have....Stylus, Play or Omnisphere....unless it's the library loading into one of the Steinberg instruments causing the issue

For starters here's a few versions with one of those three instruments removed in each version...see if any of those will open.

https://wetransfer.com/downloads/992cbd ... 009/a5dd2b
i7 5820k @3.7Ghz, 16Gb, W10Pro, Cubase 9.0x, Cubase 8.5.x, Audient iD22, Zoom UAC-2, Wavelab Elements 9.x, Nektar Impact GX61

Snoe
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Re: Opening project causes Cubase to freeze

Post by Snoe » Sat Oct 13, 2018 8:56 am

So the culprit turns out to be Stylus. Which is so strange as I use it regularly in other projects. But the bottom line is I can open the project again. You have been a lifesaver Grim. Thank you so much! If you were closer I'd take you for at least a drink. Thank you
Cubase 9.5, Macbook Pro 10.13.2

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