Re: CANNOT activate MySteinberg!

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mouseorgan
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Re: CANNOT activate MySteinberg!

Post by mouseorgan » Wed May 23, 2018 10:29 pm

I cannot activate my Steinberg account to use my new purchase of Cubase 9.5. Can someone in the know please get in touch to help me.

Martin.Jirsak
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Re: Re: CANNOT activate MySteinberg!

Post by Martin.Jirsak » Thu May 24, 2018 9:38 pm

Hi,

Could you be more specific, please?

Did you get the confirmation email?
Martin Jirsak
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mouseorgan
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Re: Re: CANNOT activate MySteinberg!

Post by mouseorgan » Wed May 30, 2018 2:04 pm

I did not get the e-mail. Nothing at all.
I am using the USB dongle to activate to get the download activation code.

mouseorgan
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Re: Re: CANNOT activate MySteinberg!

Post by mouseorgan » Wed May 30, 2018 2:09 pm

Thanks for the reply. It's been driving me crazy. All I think I need is the conformation email from Steinberg but nothing yet

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Re: Re: CANNOT activate MySteinberg!

Post by Martin.Jirsak » Wed May 30, 2018 4:06 pm

Hi,

Check your spam folder, please.

Of it's not there, get in touch with your local Technical support, they will generate the confirmation email again.
Martin Jirsak
How to show notes of the chord/scale only
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mouseorgan
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Re: Re: CANNOT activate MySteinberg!

Post by mouseorgan » Thu May 31, 2018 10:45 am

Thanks, nothing in the spam folder I checked that hundreds of times. Thanks for your reply but I am no further forward here. Sitting like an idiot waiting for Steinberg to send me one email so I can use the software I payed £450 for. Seems very unfair and ridiculous.

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Re: Re: CANNOT activate MySteinberg!

Post by Martin.Jirsak » Thu May 31, 2018 11:16 am

Hi,

Some mail providers block the mails sent automatically by Steinberg servers. This is the reason, why you haven't get the email. Please get in touch with your local Steinberg Technical support. They will generate the confirmation email manually, and it should arrived then.
Martin Jirsak
How to show notes of the chord/scale only
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mouseorgan
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Re: Re: CANNOT activate MySteinberg!

Post by mouseorgan » Thu May 31, 2018 12:23 pm

So, the problem is all yours. Why do I have to wait for the email and if it doesn't come I then have to organise the email to get sent to me. Terrible customer services. I actually changed over from another music system to buy your product and this is what I am going through.
Where is my 'local Steinberg Technical support team?' as if I should know that. Maybe you could tell me, I live in Glasgow, Scotland.

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Grim
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Re: Re: CANNOT activate MySteinberg!

Post by Grim » Thu May 31, 2018 1:33 pm

mouseorgan wrote:
Thu May 31, 2018 12:23 pm
So, the problem is all yours. Why do I have to wait for the email and if it doesn't come I then have to organise the email to get sent to me. Terrible customer services
Well if you don't tell Steinberg the mail didn't arrive by contacting them, how on earth do you expect them to know they need to send another?

https://www.steinberg.net/en/support/su ... eland.html
i7 5820k @3.7Ghz, 16Gb, W10Pro, Cubase 9.0x, Cubase 8.5.x, Audient iD22, Zoom UAC-2, Wavelab Elements 9.x, Nektar Impact GX61

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planarchist
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Re: Re: CANNOT activate MySteinberg!

Post by planarchist » Thu May 31, 2018 2:44 pm

mouseorgan wrote:
Thu May 31, 2018 12:23 pm
So, the problem is all yours.
This is a user to user forum, no-one that you have spoken to here is Steinberg employee, just other users trying to help.
Nic

Cubase Pro 9.5.41, Abs.Collec.3, i7 4770K 3.5GHz, 32 Gig RAM, Windows 10 Pro 64 bit, RME Digiface, Behringer ADA8200, S'berg Midex 8.
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Re: Re: CANNOT activate MySteinberg!

Post by mouseorgan » Thu May 31, 2018 4:16 pm

Thanks guys, sorry been incredibly frustrated by all this nonsense. Not trying to get angry with anyone, or anything like that, would just like the transaction to be complete, which is not something I can do myself.
Apologies!!!

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