In-app purchasing error

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Dmitriy Grob
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In-app purchasing error

Post by Dmitriy Grob » Thu Mar 29, 2018 5:22 am

Greeting, yesterday i purchased Cubasis 2 and immedeately activated it. But when i try to buy in its shop Waves and other stuff it was showing this error. I have all my updated and still same error. Could you help, please?
Thanks, Dmitriy.

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LSlowak
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Re: In-app purchasing error

Post by LSlowak » Thu Mar 29, 2018 9:21 am

Hi Dmitriy,

So far, we did not experience any in-app purchase errors.

Please try the following:
- Log-off your iTunes account
- Shut off and restart your iPad
- Log-in to your iTunes account again
- Give the in-app purchase another try

Hope that helps to solve the problem.
If the issue persists, please get in touch with Apple.

Best,
Lars
Lars Slowak - Project Management & Team lead Cubasis
Steinberg Media Technologies GmbH
Hamburg, Germany
Check out Steinberg on YouTube, Twitter and Facebook

Dmitriy Grob
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Re: In-app purchasing error

Post by Dmitriy Grob » Thu Mar 29, 2018 11:22 am

Thanks a lot, Lars!. I'ill try these steps and let you know if it worked.

Dmitriy Grob
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Re: In-app purchasing error

Post by Dmitriy Grob » Thu Mar 29, 2018 9:02 pm

I contacted Apple they guide me though some steps I tried all and still no progress. Same error. Apple said that the problem is most likely in Cubasis itself. Actually, I guess it`s in Cubasis because I have no problems with another apps in store. Any ideas how can I fix that?

Dmitriy Grob
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Re: In-app purchasing error

Post by Dmitriy Grob » Fri Mar 30, 2018 1:54 pm

Really need help :( Just want to use all features of this app.

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LSlowak
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Re: In-app purchasing error

Post by LSlowak » Tue Apr 03, 2018 11:52 am

Dmitriy Grob wrote:
Fri Mar 30, 2018 1:54 pm
Really need help :( Just want to use all features of this app.
Hi Dmitriy,

Please have a look at these tipps and let me know if these are helpful to solve the issue:
https://www.payetteforward.com/why-is-m ... blank-fix/

Thanks,
Lars
Lars Slowak - Project Management & Team lead Cubasis
Steinberg Media Technologies GmbH
Hamburg, Germany
Check out Steinberg on YouTube, Twitter and Facebook

Jorg B
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Re: In-app purchasing error

Post by Jorg B » Tue Dec 18, 2018 9:49 pm

I just purchased Cubasis 2.7 myself. It’s running fine. The in-app purchase of the waves plug in bundle worked out fine. I tried to buy the FX Packs but now I get the in-app-purchas error like Dmitriy. I tried all the other in-app purchases too but get the same error every time. I checked my payment settings in the App Store, I logged out of the App Store, reset my iPad and logged in again..... same result. Please help!

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LSlowak
Steinberg Employee
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Joined: Thu Aug 08, 2013 12:36 pm
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Re: In-app purchasing error

Post by LSlowak » Wed Dec 19, 2018 12:19 pm

Hi Jorg B,

I'm sorry to hear that you have issues with your in-app purchases.
Unfortunately there is not much we can do from here, since purchases are fully handled by Apple in this case.

Please search the web for App Store problems and tips how to solve these.
I'm sure these will be helpful in solving the issue.

Hope that helps.
Please keep me updated if it does.

Best,
Lars
Lars Slowak - Project Management & Team lead Cubasis
Steinberg Media Technologies GmbH
Hamburg, Germany
Check out Steinberg on YouTube, Twitter and Facebook

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