9.5.20 crashes when I click on menu bar

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Yo Stro
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9.5.20 crashes when I click on menu bar

Post by Yo Stro » Wed Mar 21, 2018 9:35 am

I have trashed my pref file, uninstalled, reinstalled, updated from 9.5.10, deleted VST Connect Pro, reinstalled VST Connect Pro (VST Connect Pro was listed first on the crash log) Uninstalled all all of it and reinstalled it all again. Still crashes. I have been talking to someone at Steinberg through a support ticket and he's being very helpful, but I figured I'd find out if anyone else has experienced this as I wait for a solution from them. Here's a link to a quick video of my issue. BTW the video has no sound. I thought I'd let you know before you adjust your speakers :lol:

https://youtu.be/2PNyVWsRjSU
OS 10.14.6 Cubase Pro 10.5
Mac Pro (late 2013), 3.5GHz Core Intel xeon E5, 32 GB ,AMD Firepro D500 3072 MB,1TB SSD
Apollo twin duo/UAD-2 Satellite Octo

Martin.Jirsak
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Re: 9.5.20 crashes when I click on menu bar

Post by Martin.Jirsak » Wed Mar 21, 2018 7:24 pm

Hi,

Share the crash dump file located in Documents/Steinberg/crashdump via Dropbox, please.
Martin Jirsak
How to show notes of the chord/scale only
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Yo Stro
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Re: 9.5.20 crashes when I click on menu bar

Post by Yo Stro » Thu Mar 22, 2018 6:02 am

OS 10.14.6 Cubase Pro 10.5
Mac Pro (late 2013), 3.5GHz Core Intel xeon E5, 32 GB ,AMD Firepro D500 3072 MB,1TB SSD
Apollo twin duo/UAD-2 Satellite Octo

Martin.Jirsak
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Re: 9.5.20 crashes when I click on menu bar

Post by Martin.Jirsak » Thu Mar 22, 2018 8:57 am

Hi,

The crash is in the VST3Connect component. If you don't use this, you can remove it.

I will send the crash to Steinberg anyway.
Martin Jirsak
How to show notes of the chord/scale only
Cubase Training

Cubase Pro (last officially supported version all the time)
macOS (last update)

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Yo Stro
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Re: 9.5.20 crashes when I click on menu bar

Post by Yo Stro » Thu Mar 22, 2018 9:28 pm

Can you tell me the path to get to that file so I can remove it until it gets fixed?
OS 10.14.6 Cubase Pro 10.5
Mac Pro (late 2013), 3.5GHz Core Intel xeon E5, 32 GB ,AMD Firepro D500 3072 MB,1TB SSD
Apollo twin duo/UAD-2 Satellite Octo

Martin.Jirsak
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Re: 9.5.20 crashes when I click on menu bar

Post by Martin.Jirsak » Fri Mar 23, 2018 10:44 am

Right click to the Cubase.app. Then show the content, then Component folder. Remove vstconnect component.
Martin Jirsak
How to show notes of the chord/scale only
Cubase Training

Cubase Pro (last officially supported version all the time)
macOS (last update)

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Yo Stro
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Re: 9.5.20 crashes when I click on menu bar

Post by Yo Stro » Sat Mar 24, 2018 4:23 pm

Thanks Martin! Removing that file worked. However, at some point I will wish to use my VST Connect Pro again. Hopefully the problem will get corrected in the next update at the latest.
OS 10.14.6 Cubase Pro 10.5
Mac Pro (late 2013), 3.5GHz Core Intel xeon E5, 32 GB ,AMD Firepro D500 3072 MB,1TB SSD
Apollo twin duo/UAD-2 Satellite Octo

Martin.Jirsak
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Posts: 19291
Joined: Sun Mar 20, 2011 3:52 pm
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Re: 9.5.20 crashes when I click on menu bar

Post by Martin.Jirsak » Sun Mar 25, 2018 12:26 pm

The one you removed is VST Connect SE, you can use VST Connect Pro.
Martin Jirsak
How to show notes of the chord/scale only
Cubase Training

Cubase Pro (last officially supported version all the time)
macOS (last update)

User avatar
Yo Stro
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Posts: 39
Joined: Wed Apr 20, 2011 9:44 pm
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Re: 9.5.20 crashes when I click on menu bar

Post by Yo Stro » Mon Mar 26, 2018 1:33 am

Great news! I reinstalled VST Connect Pro as I had uninstalled it as well. All seems to be working again. Thanks for all of your help. :D :D :D
OS 10.14.6 Cubase Pro 10.5
Mac Pro (late 2013), 3.5GHz Core Intel xeon E5, 32 GB ,AMD Firepro D500 3072 MB,1TB SSD
Apollo twin duo/UAD-2 Satellite Octo

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