Cubase 9.5 PRO crashes when disabling track

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ayco
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Cubase 9.5 PRO crashes when disabling track

Post by ayco »

When disabling an audio track Cubase quite often crashes.

Cubase 9.5 PRO
Windows 10 Home
Intel i7-4770K

Martin.Jirsak
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Re: Cubase 9.5 PRO crashes when disabling track

Post by Martin.Jirsak »

Hi,

Could you share the crashdump file (located in Documents/Steinberg/crashdumps), please
Martin Jirsak
How to show notes of the chord/scale only
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ayco
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Re: Cubase 9.5 PRO crashes when disabling track

Post by ayco »

Martin, I can send you the dmp file ... but they are empty when Cubase crashes because of this.

I nebvertheless tried to attach to to this message using the attachments/Add files option, but I was not allows to attach .dmp file, so how can I send you the sump files?

Martin.Jirsak
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Re: Cubase 9.5 PRO crashes when disabling track

Post by Martin.Jirsak »

Hi,

ZIP them and share the Dropbox (or similar service) link, please.
Martin Jirsak
How to show notes of the chord/scale only
Cubase Training

Cubase Pro (last officially supported version all the time)
macOS (last update)

ayco
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Re: Cubase 9.5 PRO crashes when disabling track

Post by ayco »

I have zipped all my crash dumps. About 5 MB. Empty crsh dumps are caused when disabling a track. Non-empty crash dumps are caused by closing Cubase

To what email address should I send the share link? Dropbox's public folder is no longer really public, so I will probably use WeTransfer

Martin.Jirsak
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Re: Cubase 9.5 PRO crashes when disabling track

Post by Martin.Jirsak »

I wonder the crash dump files are empty. Post the link here.
Martin Jirsak
How to show notes of the chord/scale only
Cubase Training

Cubase Pro (last officially supported version all the time)
macOS (last update)

ayco
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Re: Cubase 9.5 PRO crashes when disabling track

Post by ayco »

Me too :-)

But what I mean is: dropbox now longer has a public folder (it has has one but it not publicly accessible through a URL) ... so I need some email address to send the files to (e.g. via WeTransfer), unless you know something I am not aware of.

Martin.Jirsak
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Re: Cubase 9.5 PRO crashes when disabling track

Post by Martin.Jirsak »

Hi,

In Dropbox, you can copy the link to the file. I do it almost every day, and lots of forum users send me the crashlog like this very often. Or use another service you know, please.
Martin Jirsak
How to show notes of the chord/scale only
Cubase Training

Cubase Pro (last officially supported version all the time)
macOS (last update)

ayco
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Joined: Wed Jun 07, 2017 10:23 am
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Re: Cubase 9.5 PRO crashes when disabling track

Post by ayco »

Hi Martin,

Me so stupid, you are right. Here is the link: https://www.dropbox.com/s/3oo68tlvagllk ... s.zip?dl=0

But again: when Cubase crashes because of disabling an audio track, a dump file is generated, but it is empty. I just had it again, with a bad cascade of "A serious error has occurred" dialogs. I saw the new dump file and it is empty.

Nevertheless, the other NON-EMPTY dump files might be of use, too. The are exclusively stemming from crashes upon closing Cubase

Martin.Jirsak
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Re: Cubase 9.5 PRO crashes when disabling track

Post by Martin.Jirsak »

The empty crashdump means, the file is 0kb?
Martin Jirsak
How to show notes of the chord/scale only
Cubase Training

Cubase Pro (last officially supported version all the time)
macOS (last update)

ayco
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Posts: 38
Joined: Wed Jun 07, 2017 10:23 am
Contact:

Re: Cubase 9.5 PRO crashes when disabling track

Post by ayco »

Correct, the 0kb dump files in the zip file are those generated when disabling an audio track ... so not very useful, just included to indicate it’s a problem for me

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