Did not receive email for loop sets

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sd1989
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Did not receive email for loop sets

Post by sd1989 » Thu Nov 16, 2017 12:41 am

https://www.steinberg.net/en/newsandeve ... -4478.html

did anybody else not get the email for these even though their UR is registered and signed to the newsletter

i really would like to have them is there anyway i can get the email sent to me
windows 8.1, amd fx 6300 3.5ghz , amd radeon 7850 2gb gfx card, GA-78LMT-USB3 rev 6.0 , 16 gb ram , 7200 rpm hd , steinberg ur22 interface, cubase 8.5 pro , absolute 3

penpente
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Re: Did not receive email for loop sets

Post by penpente » Fri Nov 17, 2017 1:58 pm

I did not receive anything too...

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Dieselmachine
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Re: Did not receive email for loop sets

Post by Dieselmachine » Fri Nov 17, 2017 5:32 pm

Me neither 😢
Steinberg Cubase Pro (9.5.50 & 10.0.15) | Presonus Studio One Professional 4.1.4 | Workstation (i7 32GB RAM) & Microsoft Surface 4 Pro (i7 16GB RAM) both x64 w/ Windows 10 Pro (1803) | Motu 828mkII Hybrid | Komplete Kontrol S-88 | Behringer X-Touch | Arturia KeyLab 25 | Steinberg CMC Controllers | Presonus StudioLive 32 Series III Console | Presonus StudioLive 32 Series III Rack

http://www.pumpstoss.com

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jaslan
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Re: Did not receive email for loop sets

Post by jaslan » Sat Nov 18, 2017 3:24 am

Have you checked your MySteinberg account? The downloads may be there waiting for you. As far as the email goes, perhaps it got filtered by a spam filter or something? Either way, you probably don't need the email.
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sd1989
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Re: Did not receive email for loop sets

Post by sd1989 » Sat Nov 18, 2017 4:24 am

jaslan wrote:
Sat Nov 18, 2017 3:24 am
Have you checked your MySteinberg account? The downloads may be there waiting for you. As far as the email goes, perhaps it got filtered by a spam filter or something? Either way, you probably don't need the email.
when i posted this thread they were not there but i checked my account and now they are there hopefully others are the same

thanks
windows 8.1, amd fx 6300 3.5ghz , amd radeon 7850 2gb gfx card, GA-78LMT-USB3 rev 6.0 , 16 gb ram , 7200 rpm hd , steinberg ur22 interface, cubase 8.5 pro , absolute 3

penpente
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Re: Did not receive email for loop sets

Post by penpente » Sat Nov 18, 2017 6:58 pm

In my case, absolutly nothing in my Steinberg acount. I've got all my products listed since Cubase 4 in july 2008. In my Maill nothing in spams...

sd1989
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Re: Did not receive email for loop sets

Post by sd1989 » Mon Nov 20, 2017 7:42 am

penpente wrote:
Sat Nov 18, 2017 6:58 pm
In my case, absolutly nothing in my Steinberg acount. I've got all my products listed since Cubase 4 in july 2008. In my Maill nothing in spams...
you should send a support request describing this issue with your UR serial number and date of activation and email you use for mysteinberg

i did so around the same time i made this thread and they got put in

i hope you get them
windows 8.1, amd fx 6300 3.5ghz , amd radeon 7850 2gb gfx card, GA-78LMT-USB3 rev 6.0 , 16 gb ram , 7200 rpm hd , steinberg ur22 interface, cubase 8.5 pro , absolute 3

penpente
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Re: Did not receive email for loop sets

Post by penpente » Mon Nov 20, 2017 5:59 pm

Thanks can you please tell me the mail adress of support. They don't answer in the support part of mysteiberg..

sd1989
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Re: Did not receive email for loop sets

Post by sd1989 » Mon Nov 20, 2017 8:55 pm

i sent the support request through mysteinberg type of request : Other Inquiry (not for technical support)

they didnt respond to me with email only i checked a few days later and they were in my account
windows 8.1, amd fx 6300 3.5ghz , amd radeon 7850 2gb gfx card, GA-78LMT-USB3 rev 6.0 , 16 gb ram , 7200 rpm hd , steinberg ur22 interface, cubase 8.5 pro , absolute 3

penpente
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Re: Did not receive email for loop sets

Post by penpente » Tue Nov 21, 2017 10:21 am

Thanks for your help.

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Dieselmachine
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Re: Did not receive email for loop sets

Post by Dieselmachine » Thu Nov 23, 2017 1:05 pm

sd1989 wrote:
Mon Nov 20, 2017 7:42 am
penpente wrote:
Sat Nov 18, 2017 6:58 pm
In my case, absolutly nothing in my Steinberg acount. I've got all my products listed since Cubase 4 in july 2008. In my Maill nothing in spams...
you should send a support request describing this issue with your UR serial number and date of activation and email you use for mysteinberg

i did so around the same time i made this thread and they got put in

i hope you get them

Did like you said and within less than 1 day I got a response with the activation codes.
Thanks to you (and Steinberg of course)
Steinberg Cubase Pro (9.5.50 & 10.0.15) | Presonus Studio One Professional 4.1.4 | Workstation (i7 32GB RAM) & Microsoft Surface 4 Pro (i7 16GB RAM) both x64 w/ Windows 10 Pro (1803) | Motu 828mkII Hybrid | Komplete Kontrol S-88 | Behringer X-Touch | Arturia KeyLab 25 | Steinberg CMC Controllers | Presonus StudioLive 32 Series III Console | Presonus StudioLive 32 Series III Rack

http://www.pumpstoss.com

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