Zoom / horizontal scroll -- PLEASE HELP (see video)

Use this forum for an overview of issues and to report new ones.
Mpaulcurreri
Junior Member
Posts: 91
Joined: Thu Sep 21, 2017 1:12 am
Contact:

Zoom / horizontal scroll -- PLEASE HELP (see video)

Post by Mpaulcurreri »

Hi everyone. First time posting. Due to some OS issues, I've just reluctantly updated from Cubase 7.5 to 9. I'm aware there is always a learning curve when adjusting to new versions, but one issue has been completely perplexed: the zooming behavior (SEE VIDEO IN MY RESPONSE POST BELOW).

Let's say I want to pinpoint the beginning of a drum hit. In the past, I'd place my cursor in the timeline at an approximate spot above the drum hit and pull down to zoom in. As I zoomed in, I could move the timeline left and right to precisely place it at the beginning of the hit.

But now I can't move left and right! Not only that, but the zoom is rather buggy, continuing to zoom in or out after I stop moving my mouse. I've seen folks mention holding shift to move left and right. That isn't working for me. Deselecting "zoom while locating in time scale" also didn't work (not surprisingly).

Surely a solution exists, correct? I have a ticket into Steinberg, and am I'm anxiously awaiting a response. But I was hoping someone here could help.
Sincere thanks,
Paul
Last edited by Mpaulcurreri on Sat Sep 23, 2017 2:33 pm, edited 3 times in total.
Cubase 10.5.
iMac (Retina 5K, 27-inch, 2019)
3.7 GHz 6-Core Intel Core i5
16 GB 2667 MHz DDR4
UAD Apollo x4

Martin.Jirsak
Forum Elder
Posts: 25139
Joined: Sun Mar 20, 2011 3:52 pm
Contact:

Re: Zoom / horizontal scroll -- PLEASE HELP!

Post by Martin.Jirsak »

Hi and welcome,

There was a change in this area to make sure you don't break your cursor position while zooming. In the past it happened quite often, you zoomed and you lose your focus because of the left-right move.

But I'm still able to do so. I just Zoom In/Out, while the mouse is down, I move left-right to change the cursor position (but the zooming stops, while doing this), and then move mouse up/down again (still the mouse button is down) to continue in zooming.
Martin Jirsak
How to show notes of the chord/scale only
Cubase Training

Cubase Pro (last officially supported version all the time)
macOS (last update)

Mpaulcurreri
Junior Member
Posts: 91
Joined: Thu Sep 21, 2017 1:12 am
Contact:

Re: Zoom / horizontal scroll -- PLEASE HELP!

Post by Mpaulcurreri »

Hello Martin -- I sincerely appreciate your reply. But the behavior you describe isn't what I'm experiencing. Nothing happens when I move left and right (beyond the zoom getting all wiggy). Is there a preference that I've not discovered somehow? I'm using Cubase 9 on Sierra (10.12), by the way.

Also, gosh, I certainly never lost my focus when zooming before. If anything, the ability to move left and right helped keep it in view. Now, as I zoom in, the distance between where I placed my cursor in the timeline and my actual point of interest naturally grows, causing me to have to release the mouse button, move back up to the timeline, navigate left or right, and begin the process all over again. It's maddening!
Cubase 10.5.
iMac (Retina 5K, 27-inch, 2019)
3.7 GHz 6-Core Intel Core i5
16 GB 2667 MHz DDR4
UAD Apollo x4

Martin.Jirsak
Forum Elder
Posts: 25139
Joined: Sun Mar 20, 2011 3:52 pm
Contact:

Re: Zoom / horizontal scroll -- PLEASE HELP!

Post by Martin.Jirsak »

Hi,

Could you make an animated gif or video, please?

No, there is no preferences about this.

I'm on Mac 10.12 and Cubase 9.0.30 too.
Martin Jirsak
How to show notes of the chord/scale only
Cubase Training

Cubase Pro (last officially supported version all the time)
macOS (last update)

Mpaulcurreri
Junior Member
Posts: 91
Joined: Thu Sep 21, 2017 1:12 am
Contact:

Re: Zoom / horizontal scroll -- PLEASE HELP!

Post by Mpaulcurreri »

Hi Martin -
Sure thing. I was unable to attach either a .mov or .mp4, so I uploaded it to youtube -- see below.
https://www.youtube.com/watch?v=V1WovJf ... e=youtu.be
Again, I read somewhere that holding shift would allow me to move horizontally, but that hasn't worked in my experience.
Cubase 10.5.
iMac (Retina 5K, 27-inch, 2019)
3.7 GHz 6-Core Intel Core i5
16 GB 2667 MHz DDR4
UAD Apollo x4

Martin.Jirsak
Forum Elder
Posts: 25139
Joined: Sun Mar 20, 2011 3:52 pm
Contact:

Re: Zoom / horizontal scroll -- PLEASE HELP (see video)

Post by Martin.Jirsak »

Hi,

Thank you for the video.

It's interesting... I did a shot of behavior on my side (attached).
Attachments
Zooming.gif
(191.96 KiB) Not downloaded yet
Martin Jirsak
How to show notes of the chord/scale only
Cubase Training

Cubase Pro (last officially supported version all the time)
macOS (last update)

Mpaulcurreri
Junior Member
Posts: 91
Joined: Thu Sep 21, 2017 1:12 am
Contact:

Re: Zoom / horizontal scroll -- PLEASE HELP (see video)

Post by Mpaulcurreri »

ACK! Yes, that's how it's supposed to be! I see you are a Cubase Trainer, Martin. Would you suggest I reinstall? I am at least glad to hear that Cubase 9 hasn't gotten rid of horizontal scrolling while zooming. I couldn't IMAGINE why Steinberg would have done that...

So how to fix mine?! Still waiting to hear back regarding my ticket to Steinberg.
Cubase 10.5.
iMac (Retina 5K, 27-inch, 2019)
3.7 GHz 6-Core Intel Core i5
16 GB 2667 MHz DDR4
UAD Apollo x4

Martin.Jirsak
Forum Elder
Posts: 25139
Joined: Sun Mar 20, 2011 3:52 pm
Contact:

Re: Zoom / horizontal scroll -- PLEASE HELP (see video)

Post by Martin.Jirsak »

Could you try a Safe Start Mode, please?
Martin Jirsak
How to show notes of the chord/scale only
Cubase Training

Cubase Pro (last officially supported version all the time)
macOS (last update)

Mpaulcurreri
Junior Member
Posts: 91
Joined: Thu Sep 21, 2017 1:12 am
Contact:

Re: Zoom / horizontal scroll -- PLEASE HELP (see video)

Post by Mpaulcurreri »

Hello Martin -- Starting in Safe Mode (and temporarily disabling preferences as the link suggested) did not solve the issue.
Cubase 10.5.
iMac (Retina 5K, 27-inch, 2019)
3.7 GHz 6-Core Intel Core i5
16 GB 2667 MHz DDR4
UAD Apollo x4

Martin.Jirsak
Forum Elder
Posts: 25139
Joined: Sun Mar 20, 2011 3:52 pm
Contact:

Re: Zoom / horizontal scroll -- PLEASE HELP (see video)

Post by Martin.Jirsak »

Hi,

You could try to reinstall Cubase, but actually I don't believe this would help. What kind of mouse do you use? Do you use left-click or middle-click? I use TrackPad and also common logitech mouse with left-click.
Martin Jirsak
How to show notes of the chord/scale only
Cubase Training

Cubase Pro (last officially supported version all the time)
macOS (last update)

Mpaulcurreri
Junior Member
Posts: 91
Joined: Thu Sep 21, 2017 1:12 am
Contact:

Re: Zoom / horizontal scroll -- PLEASE HELP (see video)

Post by Mpaulcurreri »

Hi Martin. I don't think it's the mouse. It occurs whether I use a Magic Trackpad 2, the trackpad on my MBP, or a regular old wireless mouse. Plus, this behavior doesn't occur in Cubase 7.5, my previous version.
Cubase 10.5.
iMac (Retina 5K, 27-inch, 2019)
3.7 GHz 6-Core Intel Core i5
16 GB 2667 MHz DDR4
UAD Apollo x4

Mpaulcurreri
Junior Member
Posts: 91
Joined: Thu Sep 21, 2017 1:12 am
Contact:

Re: Zoom / horizontal scroll -- PLEASE HELP (see video)

Post by Mpaulcurreri »

And yes, I too use standard left click.
Cubase 10.5.
iMac (Retina 5K, 27-inch, 2019)
3.7 GHz 6-Core Intel Core i5
16 GB 2667 MHz DDR4
UAD Apollo x4

Martin.Jirsak
Forum Elder
Posts: 25139
Joined: Sun Mar 20, 2011 3:52 pm
Contact:

Re: Zoom / horizontal scroll -- PLEASE HELP (see video)

Post by Martin.Jirsak »

Hi,

Could you try to remove (rename) also Cubase 7.5 preferences folder (I mean both at the same time, Cubase 7.5 and Cubase 9; then start Cubase)? If you don't do this, Cubase 9 takes over the preferences of Cubase 7.5, and this could be confusing.
Martin Jirsak
How to show notes of the chord/scale only
Cubase Training

Cubase Pro (last officially supported version all the time)
macOS (last update)

Mpaulcurreri
Junior Member
Posts: 91
Joined: Thu Sep 21, 2017 1:12 am
Contact:

Re: Zoom / horizontal scroll -- PLEASE HELP (see video)

Post by Mpaulcurreri »

Interesting suggestion, Martin. If you wouldn't mind, could you please clarify what exactly you'd like me to try?
I'd really appreciate it. I just don't want to misunderstand you and delete something I shouldn't.
Cubase 10.5.
iMac (Retina 5K, 27-inch, 2019)
3.7 GHz 6-Core Intel Core i5
16 GB 2667 MHz DDR4
UAD Apollo x4

Martin.Jirsak
Forum Elder
Posts: 25139
Joined: Sun Mar 20, 2011 3:52 pm
Contact:

Re: Zoom / horizontal scroll -- PLEASE HELP (see video)

Post by Martin.Jirsak »

Hi,

Navigate to /Library/Preferences. Here you can find folders Cubase 7.5 and Cubase 9. Rename them to _Cubase 7.5 and _Cubase 9. If you can see any other folder from Cubase 7 to Cubase 8.5, rename them too.

Start Cubase 9, try your issue.

If the issue is still there, quit Cubase, go to the folder. Delete Cubase 9 which had been created and rename folders _Cubase 7.5 and _Cubase 9 back.

If the issue is solved, great! But you have a factory reset. If you want to, you can copy (slowly, one by one) you preferences back from the _Cubase 9 folder to the newly created Cubase 9 folder (after your quit your Cubase).
Martin Jirsak
How to show notes of the chord/scale only
Cubase Training

Cubase Pro (last officially supported version all the time)
macOS (last update)

alexis
Grand Senior Member
Posts: 4417
Joined: Tue Dec 21, 2010 7:55 pm
Contact:

Re: Zoom / horizontal scroll -- PLEASE HELP (see video)

Post by alexis »

Martin, just a quick question, why would what you recommend in these last few posts give a different result than Cubase Safe Mode?

Sorry to hijack, and to OP I have Cubase 9.0.20 (other specs below) and it works like Martin's.

Just a wild crazy idea to OP, there is a preference referring to something like, "Locate in Empty Space", does toggling that help with your problem?
Alexis

-Cubase "Safe Start Mode" (CTRL-ALT-SHIFT)
-Get variable-tempo audio to follow a grid here,
-Replacing freely-timed section into a variable tempo project

Cubase 9.0.20; i5-4570 3.2GHz, 16GB RAM; W10 Pro 64-bit on Samsung SSD 840 Pro 256GB; Seagate 1TB SATA 600 Audio; UR28M; Motif8; UAD-2 Solo; Jamstix 3.6; RevoicePro3.3; EZDrummer 2

Mpaulcurreri
Junior Member
Posts: 91
Joined: Thu Sep 21, 2017 1:12 am
Contact:

Re: Zoom / horizontal scroll -- PLEASE HELP (see video)

Post by Mpaulcurreri »

Thanks again, Martin (and Alexis).
Alexis, I was hopeful that preference click would work, but alas.
Martin, unfortunately, now I can't get Cubase to open. It's asking me to register / activate, but when I try to, my elicensor crashes! Yuck. I tried reinstalling the elicensor, but same thing happens. I put the folders back, same thing.

I suppose it's posssible my elicensor just coincidentally died at this very moment, but that seems unlikely.
Cubase 10.5.
iMac (Retina 5K, 27-inch, 2019)
3.7 GHz 6-Core Intel Core i5
16 GB 2667 MHz DDR4
UAD Apollo x4

Martin.Jirsak
Forum Elder
Posts: 25139
Joined: Sun Mar 20, 2011 3:52 pm
Contact:

Re: Zoom / horizontal scroll -- PLEASE HELP (see video)

Post by Martin.Jirsak »

alexis wrote:
Sun Sep 24, 2017 12:46 am
Martin, just a quick question, why would what you recommend in these last few posts give a different result than Cubase Safe Mode?
I'm afraid the Safe Start Mode rename temporarily just the current preferences folder. So the older Cubase Preferences versions are still present. And if you start Cubase (without Preferences, which are renamed), Cubase takes over the preferences of the old Cubase version. If the problem with the preferences is present in the older version already (or if the problem becomes while overtaking the old preferences), the Safe Start Mode wouldn't work. To be really on the safe side, you get really factory settings, you have to rename all previous Preferences folders (actually since Cubase 8.5 not all, but 2 major versions back).
alexis wrote:
Sun Sep 24, 2017 12:46 am
Just a wild crazy idea to OP, there is a preference referring to something like, "Locate in Empty Space", does toggling that help with your problem?
Good idea.
Martin Jirsak
How to show notes of the chord/scale only
Cubase Training

Cubase Pro (last officially supported version all the time)
macOS (last update)

Martin.Jirsak
Forum Elder
Posts: 25139
Joined: Sun Mar 20, 2011 3:52 pm
Contact:

Re: Zoom / horizontal scroll -- PLEASE HELP (see video)

Post by Martin.Jirsak »

Mpaulcurreri wrote:
Sun Sep 24, 2017 3:14 am
Martin, unfortunately, now I can't get Cubase to open. It's asking me to register / activate, but when I try to, my elicensor crashes! Yuck. I tried reinstalling the elicensor, but same thing happens. I put the folders back, same thing.

I suppose it's posssible my elicensor just coincidentally died at this very moment, but that seems unlikely.
That's weird. Could you try it once again, please? And if it crashes for the very 1st start, could you try 2nd start? I believe, this was really only coincident.
Martin Jirsak
How to show notes of the chord/scale only
Cubase Training

Cubase Pro (last officially supported version all the time)
macOS (last update)

Mpaulcurreri
Junior Member
Posts: 91
Joined: Thu Sep 21, 2017 1:12 am
Contact:

Re: Zoom / horizontal scroll -- PLEASE HELP (see video)

Post by Mpaulcurreri »

Many thanks for your thoughts, Martin. I'm out of the house all day today, but will try again this evening. Stay tuned! I'm dying to get this resolved and get my studio running again.
Cubase 10.5.
iMac (Retina 5K, 27-inch, 2019)
3.7 GHz 6-Core Intel Core i5
16 GB 2667 MHz DDR4
UAD Apollo x4

Mpaulcurreri
Junior Member
Posts: 91
Joined: Thu Sep 21, 2017 1:12 am
Contact:

Re: Zoom / horizontal scroll -- PLEASE HELP (see video)

Post by Mpaulcurreri »

Hi Martin --
So here's the update. "Trashing" the preferences folder (renaming it, and allowing Cubase 9 to create a new one) works! I open a new project, and the cursor behaves correctly!

But here's the rub... it only works if I open a NEW project. If I open any of my ongoing client projects (originally created in 7.5), the problem returns... not just in those projects, but now if I open a new one as well.

Does this give you any ideas?
Cubase 10.5.
iMac (Retina 5K, 27-inch, 2019)
3.7 GHz 6-Core Intel Core i5
16 GB 2667 MHz DDR4
UAD Apollo x4

Martin.Jirsak
Forum Elder
Posts: 25139
Joined: Sun Mar 20, 2011 3:52 pm
Contact:

Re: Zoom / horizontal scroll -- PLEASE HELP (see video)

Post by Martin.Jirsak »

That's interesting. Could you share one of the project with me, please?
Martin Jirsak
How to show notes of the chord/scale only
Cubase Training

Cubase Pro (last officially supported version all the time)
macOS (last update)

Mpaulcurreri
Junior Member
Posts: 91
Joined: Thu Sep 21, 2017 1:12 am
Contact:

Re: Zoom / horizontal scroll -- PLEASE HELP (see video)

Post by Mpaulcurreri »

Absolutely. https://we.tl/sh51MlKHDv

That is a wetransfer.com link to a little synth sketch. I selected it because it's tiny (versus a larger client project). Let me know if it works for you, Martin!
Cubase 10.5.
iMac (Retina 5K, 27-inch, 2019)
3.7 GHz 6-Core Intel Core i5
16 GB 2667 MHz DDR4
UAD Apollo x4

Mpaulcurreri
Junior Member
Posts: 91
Joined: Thu Sep 21, 2017 1:12 am
Contact:

Re: Zoom / horizontal scroll -- PLEASE HELP (see video)

Post by Mpaulcurreri »

Hi Martin
Wondering if you had a chance to download that little number and give it a whirl?
Thanks,
Paul
Cubase 10.5.
iMac (Retina 5K, 27-inch, 2019)
3.7 GHz 6-Core Intel Core i5
16 GB 2667 MHz DDR4
UAD Apollo x4

Mpaulcurreri
Junior Member
Posts: 91
Joined: Thu Sep 21, 2017 1:12 am
Contact:

Re: Zoom / horizontal scroll -- PLEASE HELP (see video)

Post by Mpaulcurreri »

As Time has gone by, and I've done more experiments, even on the NEW projects, I lose mouse functionality as soon as I start messing around at all. This is just crazy. And I cannot believe I've yet to hear from Steinberg. I just don't know what to do. It's been a week since I paid $250 to upgrade, and a week since I've been able to work (a week of cancelled sessions w. clients).
Cubase 10.5.
iMac (Retina 5K, 27-inch, 2019)
3.7 GHz 6-Core Intel Core i5
16 GB 2667 MHz DDR4
UAD Apollo x4

Post Reply

Return to “Issues”

Who is online

Users browsing this forum: No registered users and 2 guests