CUBASE ELEMENTS 9 - Activation PROBLEMS

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quentin23
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CUBASE ELEMENTS 9 - Activation PROBLEMS

Post by quentin23 » Fri Aug 04, 2017 2:55 pm

Hi everyone, I'm really fed up. I've just bought this software. It installs but when I click on it it asks for the activation code which I have. When I key it in the elicencer crashes. I've tried everything and nothing works. I've noticed that elements is not showing on the elicencer? I have other cubase software loaded on my PC and won't launch either. I've tried uninstalling elicencer and reinstalling but that fails too.

Can someone PLEASE PLEASE help me.

Kind regards, Quentin

Romantique Tp
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Re: CUBASE ELEMENTS 9 - Activation PROBLEMS

Post by Romantique Tp » Fri Aug 04, 2017 3:52 pm

Which OS are you using? Do you have the latest eLicenser Control Center?

http://elicenser.net/
Every time someone says "it must be easy to add/fix", a programmer dies.

Cubase Pro and Wavelab Pro (latest), Windows 7 Ultimate 64-bit, MSI Z87-G45 GAMING, i5 4690k, GeForce GTX 760, almost every Steinberg plugin and expansion, Trilian, Komplete 10, etc etc etc etc

quentin23
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Re: CUBASE ELEMENTS 9 - Activation PROBLEMS

Post by quentin23 » Fri Aug 04, 2017 4:04 pm

Hi there, windows 7 and I have the latest version of elicencer, can you help?

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Re: CUBASE ELEMENTS 9 - Activation PROBLEMS

Post by Romantique Tp » Fri Aug 04, 2017 4:20 pm

I have the same OS, but I've never had any issue activating my products.

Open Windows Update and check if there are any optional updates for .NET. Install those, then restart your PC (restart even if there was nothing to download/install). Hopefully that will make it work.
Every time someone says "it must be easy to add/fix", a programmer dies.

Cubase Pro and Wavelab Pro (latest), Windows 7 Ultimate 64-bit, MSI Z87-G45 GAMING, i5 4690k, GeForce GTX 760, almost every Steinberg plugin and expansion, Trilian, Komplete 10, etc etc etc etc

quentin23
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Re: CUBASE ELEMENTS 9 - Activation PROBLEMS

Post by quentin23 » Fri Aug 04, 2017 5:39 pm

Restarted laptop still elicencer crashes. Anyone please? Thank you in advance all tips welcome. HELLO STEINBERG! ?

quentin23
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Re: CUBASE ELEMENTS 9 - Activation PROBLEMS

Post by quentin23 » Fri Aug 04, 2017 7:25 pm

Thank you for the responses, I heard changing the date on the PC is one way round the problem, is this right.
What can I try next? Quentin

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Re: CUBASE ELEMENTS 9 - Activation PROBLEMS

Post by Romantique Tp » Fri Aug 04, 2017 7:47 pm

Not sure if that will help. You can try synchronizing the Windows clock, and/or maybe temporary switch to another time zone, then using your activation code.

This is definitely a very unusual issue though. I've not heard about the eLicenser Control Center crashing like this in years. You should try contacting Steinberg directly. How you can do that depends on your country.
Every time someone says "it must be easy to add/fix", a programmer dies.

Cubase Pro and Wavelab Pro (latest), Windows 7 Ultimate 64-bit, MSI Z87-G45 GAMING, i5 4690k, GeForce GTX 760, almost every Steinberg plugin and expansion, Trilian, Komplete 10, etc etc etc etc

quentin23
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Re: CUBASE ELEMENTS 9 - Activation PROBLEMS

Post by quentin23 » Sat Aug 05, 2017 8:21 am

Have contacted STEINBERG twice, no reply. Hoping someone here can help me. Thank you Quentin

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planarchist
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Re: CUBASE ELEMENTS 9 - Activation PROBLEMS

Post by planarchist » Sat Aug 05, 2017 8:25 am

Have you tried running the eLicenser as an Administrator?
Nic

Cubase Pro 10.5, Abs.Collec.3, i7 4770K 3.5GHz, 32 Gig RAM, Windows 10 Pro 64 bit, RME Digiface, Behringer ADA8200, S'berg Midex 8.
Cubase Pro 10.5. Abs.Collec.3, i7 920 2.67Ghz , 24Gig RAM, Windows 10 Pro 64 bit , Steinberg CI2+.

Cubase Elements 9.40 on Windows 10 Laptop, i7-2760QM 8Gig RAM, Sonic Port VX.
Cubasis 2.5 iPad Mini 4 64GB

quentin23
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Re: CUBASE ELEMENTS 9 - Activation PROBLEMS

Post by quentin23 » Sat Aug 05, 2017 2:56 pm

How do I do that

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Re: CUBASE ELEMENTS 9 - Activation PROBLEMS

Post by quentin23 » Sat Aug 05, 2017 2:58 pm

Nic. How do I run as administrator please?

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planarchist
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Re: CUBASE ELEMENTS 9 - Activation PROBLEMS

Post by planarchist » Sat Aug 05, 2017 5:21 pm

Right click on the eLicense Controller Program icon and select "Run as Administrator".
Nic

Cubase Pro 10.5, Abs.Collec.3, i7 4770K 3.5GHz, 32 Gig RAM, Windows 10 Pro 64 bit, RME Digiface, Behringer ADA8200, S'berg Midex 8.
Cubase Pro 10.5. Abs.Collec.3, i7 920 2.67Ghz , 24Gig RAM, Windows 10 Pro 64 bit , Steinberg CI2+.

Cubase Elements 9.40 on Windows 10 Laptop, i7-2760QM 8Gig RAM, Sonic Port VX.
Cubasis 2.5 iPad Mini 4 64GB

Romantique Tp
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Re: CUBASE ELEMENTS 9 - Activation PROBLEMS

Post by Romantique Tp » Sat Aug 05, 2017 5:27 pm

You can also make it always be run as administrator by right clicking -> Properties -> Compatibility -> tick Run this program as an administrator.
Every time someone says "it must be easy to add/fix", a programmer dies.

Cubase Pro and Wavelab Pro (latest), Windows 7 Ultimate 64-bit, MSI Z87-G45 GAMING, i5 4690k, GeForce GTX 760, almost every Steinberg plugin and expansion, Trilian, Komplete 10, etc etc etc etc

quentin23
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Re: CUBASE ELEMENTS 9 - Activation PROBLEMS

Post by quentin23 » Sun Aug 06, 2017 7:29 am

Tried administrative log in to elicenser and that also has no effect. Please help me

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Re: CUBASE ELEMENTS 9 - Activation PROBLEMS

Post by quentin23 » Mon Aug 07, 2017 4:53 pm

Cubase elements 9 is loaded on my pc but doesnt show up in elicencer is that the problem?

quentin23
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Re: CUBASE ELEMENTS 9 - Activation PROBLEMS

Post by quentin23 » Tue Aug 08, 2017 6:58 pm

Can anyone share any experience or knowledge on this one please, I'd be so happy and grateful. Kind wishes, Quentin.

quentin23
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Re: CUBASE ELEMENTS 9 - Activation PROBLEMS

Post by quentin23 » Tue Aug 08, 2017 7:05 pm

Can anyone share any experience or knowledge on this one please, I'd be so happy and grateful. Kind wishes, Quentin.

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Re: CUBASE ELEMENTS 9 - Activation PROBLEMS

Post by finbartwin » Sat Nov 18, 2017 2:39 pm

Hi Quentin. Did you manage to solve this problem? as I seem to have the same problem. Non of my activation codes work. Any help would be much appreciated. Scott

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