Cubase crashes every time I quit

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pwoehl
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Cubase crashes every time I quit

Post by pwoehl »

Deleted preferences, boot it in safe mode, reinstalled Cubase 8.5... same problem. Here's what crash report says:
Problem signature:
Problem Event Name: BEX64
Application Name: Cubase8.5.exe
Application Version: 8.5.20.169
Application Timestamp: 57235141
Fault Module Name: MSVCP120.dll_unloaded
Fault Module Version: 12.0.21005.1
Fault Module Timestamp: 524f8413
Exception Offset: 000000000003d023
Exception Code: c0000005
Exception Data: 0000000000000008
OS Version: 6.3.9600.2.0.0.256.48
Locale ID: 1033
Gigabyte z270x mobo, Intel i7-7700 @ 3.6 GHz CPU, 32GB DDR4 RAM, 1TB NVMe m.2 SSD, 2 500GB SSD's, Universal Audio Apollo x8p, 8 and UAD-2 satellite, Windows 10 Pro, Cubase Pro 10.5, WaveLab Pro 10, Ableton Live 10

Martin.Jirsak
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Re: Cubase crashes every time I quit

Post by Martin.Jirsak »

Martin Jirsak
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Razzia
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Re: Cubase crashes every time I quit

Post by Razzia »

I just had this problem. Steinberg Support told me to delete my preferences. In windows it's under users\[profile]\appdata\roaming\steinberg\cubase 8.5 - everything in that folder can be deleted and will be recreated by Cubase on the next load.

I recommend you simply cut & paste your preferences into another folder. That way if it doesn't work for you, you can move them back and not lose all your prefs. Either that or make a backup of the important stuff. Keyboard shortcuts and plugin manager configurations, in particular, took me a while to set up so I kept those.
Cubase Pro 9 / Ableton Live 9 Suite / Ableton Push 2 / Novation LaunchKey 25 / Steinberg CMC-CH
Audient iD4 / ART Voice Channel
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pwoehl
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Re: Cubase crashes every time I quit

Post by pwoehl »

I've reinstalled the Visual C++ and it didn't help. Is there a way to turn off certain vst's to try the process of elimination? I don't know how else to track this down.
Gigabyte z270x mobo, Intel i7-7700 @ 3.6 GHz CPU, 32GB DDR4 RAM, 1TB NVMe m.2 SSD, 2 500GB SSD's, Universal Audio Apollo x8p, 8 and UAD-2 satellite, Windows 10 Pro, Cubase Pro 10.5, WaveLab Pro 10, Ableton Live 10

Martin.Jirsak
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Re: Cubase crashes every time I quit

Post by Martin.Jirsak »

Hi

The easiest way is to move the DLL files (VST plug-ins) to another (non-scanned) folder.
Martin Jirsak
How to show notes of the chord/scale only
Cubase Training

Cubase Pro (last officially supported version all the time)
macOS (last update)

pwoehl
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Re: Cubase crashes every time I quit

Post by pwoehl »

moved all vst2 and vst3 plug ins to different unscanned folders. Still crashes every time I close. Also cant get all the plug ins to load even when I add the path (it says it is only vst2x plug ins?) to new folder in plug in manager. Also wiped out all Steinberg folders in appdata\roaming. Just crashes and now I dont have all my plug ins. Isn't there phone support? Waiting days for solutions that don't work is not good support.
Gigabyte z270x mobo, Intel i7-7700 @ 3.6 GHz CPU, 32GB DDR4 RAM, 1TB NVMe m.2 SSD, 2 500GB SSD's, Universal Audio Apollo x8p, 8 and UAD-2 satellite, Windows 10 Pro, Cubase Pro 10.5, WaveLab Pro 10, Ableton Live 10

Martin.Jirsak
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Re: Cubase crashes every time I quit

Post by Martin.Jirsak »

Hi,

I just see, you wrote you reinstal C++, did you download from the link I sent?

Try to trash Cubase Preferences + completely uninstall and reinstal your Cubaee. This should install the proper C++ redistributible package, and fix it.
Martin Jirsak
How to show notes of the chord/scale only
Cubase Training

Cubase Pro (last officially supported version all the time)
macOS (last update)

pwoehl
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Posts: 137
Joined: Wed Jun 03, 2015 10:54 pm
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Re: Cubase crashes every time I quit

Post by pwoehl »

I uninstalled Cubase and all Steinberg and 3rd party vsts. I then deleted just about everything in the appdata sub-folders. I then downloaded and installed 8.5 and the 8.5.2 update. rebooted. launched an empty project and immediately closed it. CRASHED yet again. Here's the massage:
Problem signature:
Problem Event Name: BEX64
Application Name: Cubase8.5.exe
Application Version: 8.5.20.169
Application Timestamp: 57235141
Fault Module Name: MSVCP120.dll_unloaded
Fault Module Version: 12.0.21005.1
Fault Module Timestamp: 524f8413
Exception Offset: 000000000003d023
Exception Code: c0000005
Exception Data: 0000000000000008
OS Version: 6.3.9600.2.0.0.256.48
Locale ID: 1033
Gigabyte z270x mobo, Intel i7-7700 @ 3.6 GHz CPU, 32GB DDR4 RAM, 1TB NVMe m.2 SSD, 2 500GB SSD's, Universal Audio Apollo x8p, 8 and UAD-2 satellite, Windows 10 Pro, Cubase Pro 10.5, WaveLab Pro 10, Ableton Live 10

pwoehl
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Posts: 137
Joined: Wed Jun 03, 2015 10:54 pm
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Re: Cubase crashes every time I quit

Post by pwoehl »

event viewer shows this.

Log Name: Application
Source: Application Error
Date: 11/4/2016 1:49:44 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: PWoehl-Studio
Description:
Faulting application name: Cubase8.5.exe, version: 8.5.20.169, time stamp: 0x57235141
Faulting module name: ntdll.dll, version: 6.3.9600.18438, time stamp: 0x57ae642e
Exception code: 0xc0000005
Fault offset: 0x000000000003dd8e
Faulting process id: 0xde4
Faulting application start time: 0x01d236e52edbcc84
Faulting application path: C:\Program Files\Steinberg\Cubase 8.5\Cubase8.5.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: 98a253ef-a2d8-11e6-82f3-1c872c74536a
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2016-11-04T21:49:44.000000000Z" />
<EventRecordID>21799</EventRecordID>
<Channel>Application</Channel>
<Computer>PWoehl-Studio</Computer>
<Security />
</System>
<EventData>
<Data>Cubase8.5.exe</Data>
<Data>8.5.20.169</Data>
<Data>57235141</Data>
<Data>ntdll.dll</Data>
<Data>6.3.9600.18438</Data>
<Data>57ae642e</Data>
<Data>c0000005</Data>
<Data>000000000003dd8e</Data>
<Data>de4</Data>
<Data>01d236e52edbcc84</Data>
<Data>C:\Program Files\Steinberg\Cubase 8.5\Cubase8.5.exe</Data>
<Data>C:\Windows\SYSTEM32\ntdll.dll</Data>
<Data>98a253ef-a2d8-11e6-82f3-1c872c74536a</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>
Gigabyte z270x mobo, Intel i7-7700 @ 3.6 GHz CPU, 32GB DDR4 RAM, 1TB NVMe m.2 SSD, 2 500GB SSD's, Universal Audio Apollo x8p, 8 and UAD-2 satellite, Windows 10 Pro, Cubase Pro 10.5, WaveLab Pro 10, Ableton Live 10

Martin.Jirsak
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Re: Cubase crashes every time I quit

Post by Martin.Jirsak »

Hi,

The MSVCP120.dll is still the issue. Unfortunately, I'm not Windows expert. :-/ So my recommendation in this case would be to make a clean installation of Windows.
Martin Jirsak
How to show notes of the chord/scale only
Cubase Training

Cubase Pro (last officially supported version all the time)
macOS (last update)

pwoehl
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Posts: 137
Joined: Wed Jun 03, 2015 10:54 pm
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Re: Cubase crashes every time I quit

Post by pwoehl »

ok. should I just buy windows 10 and hope a clean install of that fixes this?
Gigabyte z270x mobo, Intel i7-7700 @ 3.6 GHz CPU, 32GB DDR4 RAM, 1TB NVMe m.2 SSD, 2 500GB SSD's, Universal Audio Apollo x8p, 8 and UAD-2 satellite, Windows 10 Pro, Cubase Pro 10.5, WaveLab Pro 10, Ableton Live 10

Martin.Jirsak
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Re: Cubase crashes every time I quit

Post by Martin.Jirsak »

pwoehl wrote:ok. should I just buy windows 10 and hope a clean install of that fixes this?
You can make a clean installation of your current Windows system.
Martin Jirsak
How to show notes of the chord/scale only
Cubase Training

Cubase Pro (last officially supported version all the time)
macOS (last update)

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