Wait for new UR driver / firmware prior to Sierra upgrade.

This section is about Steinberg's UR and UR-RT USB audio interfaces product range
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ShikiSuen
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Wait for new UR driver / firmware prior to Sierra upgrade.

Post by ShikiSuen »

This is just a pre-claim to let people have less trouble by the time Apple finally ships macOS Sierra to the public in this September / October.

As what I tested macOS Sierra (developer beta 3) runs fine using Cubase 8.5 with a fully-POWERED class-compliant USB Audio Interface (I didn't test video-file-related functions yet since I rarely use them; If using on-board USB from your MacBook, it needs external power supply or your Cubase may quit unexpectedly).

However, Steinberg UR22 hinders my laptop from booting once plugged prior to system startup; plus, kernel panic could get triggered once you disconnect UR22 from your laptop. Thus, I urge users of Steinberg UR series to wait for Yamaha Steinberg Driver Update (with firmware updates) and install the update(s) prior to upgrade your system to macOS Sierra in this fall.

==============
Update: Do not only update your Yamaha Steinberg USB Driver, but also: your device needs to have most-recent firmware update (for UR22 mkII, it is 1.03 at this moment). I don't have my device with me anymore but I guess this matters. I suggest UR users to apply most recent firmware & driver updates prior to upgrading macOS to Sierra.

# EOF.
Last edited by ShikiSuen on Mon Nov 14, 2016 5:34 pm, edited 10 times in total.
// My first name is Shiki. A trilingual Chinese living in Japan.
My nationality doesn't prove anything, but I do have little issues with nuances in written English.
PRC出身の孫志貴と申します。三つ言語話せます。ここで国籍は何にも証明できませんが、英語のニュアンスには少し苦手です。
[ZOOM UAC-2] [MDR-7506] [Studio One 4.5] [Dorico Pro 3] [macOS Catalina] [Mac Mini 2018] [MacBook Pro 13" 2020] [32GB RAM]

vladimirku3n
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Re: [Warning] macOS Sierra users should wait for new UR driv

Post by vladimirku3n »

Any update on Mac OS Sierra driver?

karll
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Re: [Warning] macOS Sierra users should wait for new UR driv

Post by karll »

ShikiSuen wrote:This is just a pre-claim to let people have less trouble by the time Apple finally ships macOS Sierra to the public in this September / October.

As what I tested macOS Sierra (developer beta 3) runs fine using Cubase 8.5 with a fully-POWERED class-compliant USB Audio Interface (I didn't test video-file-related functions yet since I rarely use them; If using on-board USB from your MacBook, it needs external power supply or your Cubase may quit unexpectedly).

However, Steinberg UR22 hinders my laptop from booting once plugged prior to system startup; plus, kernel panic could get triggered once you disconnect UR22 from your laptop. Thus, I urge users of Steinberg UR series to wait for Yamaha Steinberg Driver Update prior to upgrade your system to macOS Sierra in this fall.

# EOF.
Any update as to wether these issues have been resolved with the final release?

Thanks

candrandro
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Re: [Warning] macOS Sierra users should wait for new UR driv

Post by candrandro »

I have this problem also, when I disconect my UR28M from my mac, and my mac suddently shutdown and restart with black out (no loading sign).. I must hard restart my mac after that..

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Re: [Warning] macOS Sierra users should wait for new UR driv

Post by mark2741 »

I can confirm this issue is still present in Sierra as of today, 10/03/2016. With the UR22 interface connected, the machine does not restart, shutdown, or wake from sleep properly without a kernel panic.

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ChoPraTs
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Re: [Warning] macOS Sierra users should wait for new UR driv

Post by ChoPraTs »

Have you tried installing the latest Yamaha USB Driver (v1.9.10)? Not the driver included in UR TOOLS that I think is v1.9.8.

I installed that and my problem (iMac shutdown when power off my UR44) disspaeared. Now it's all working fine.

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Re: [Warning] macOS Sierra users should wait for new UR driv

Post by mark2741 »

Hi David,

Thanks - I will install it and test today and reply with results.

I actually downloaded that yesterday, but when I went to install the downloaded driver pkg file I noticed that Finder shows it as having been created on July 29, 2016. But the description on the Steinberg site says it was updated on Sep 13. I just figured, based on Steinberg issuing the warning on their site still that there are still issues, that it was the same old driver.

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Re: [Warning] macOS Sierra users should wait for new UR driv

Post by ShikiSuen »

karll wrote:
ShikiSuen wrote:This is just a pre-claim to let people have less trouble by the time Apple finally ships macOS Sierra to the public in this September / October.

As what I tested macOS Sierra (developer beta 3) runs fine using Cubase 8.5 with a fully-POWERED class-compliant USB Audio Interface (I didn't test video-file-related functions yet since I rarely use them; If using on-board USB from your MacBook, it needs external power supply or your Cubase may quit unexpectedly).

However, Steinberg UR22 hinders my laptop from booting once plugged prior to system startup; plus, kernel panic could get triggered once you disconnect UR22 from your laptop. Thus, I urge users of Steinberg UR series to wait for Yamaha Steinberg Driver Update prior to upgrade your system to macOS Sierra in this fall.

# EOF.
Any update as to wether these issues have been resolved with the final release?

Thanks
Sit tight and wait for Steinberg official announcements. Once they finished solving this issue, they will let the public know.
// My first name is Shiki. A trilingual Chinese living in Japan.
My nationality doesn't prove anything, but I do have little issues with nuances in written English.
PRC出身の孫志貴と申します。三つ言語話せます。ここで国籍は何にも証明できませんが、英語のニュアンスには少し苦手です。
[ZOOM UAC-2] [MDR-7506] [Studio One 4.5] [Dorico Pro 3] [macOS Catalina] [Mac Mini 2018] [MacBook Pro 13" 2020] [32GB RAM]

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Re: [macOS] Wait for new UR drivers prior to Sierra upgrade.

Post by felixx »

I have waited for the official release of OSX Sierra and I'm having exactly the same problem described below. The problem is quite easy to replicate.

1. Install OSX Sierra (I had my sound card UR28M working fine)
2. After the reboot the sound card worked fine
3. As soon as I disconnect the USB cable or Turn Off the audio card, the computer freezes and shows the black screen telling me there was a problem in the computer and it had to be rebooted.

We all wait for an update :-(

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Re: [macOS] Wait for new UR drivers prior to Sierra upgrade.

Post by ShikiSuen »

felixx wrote:I have waited for the official release of OSX Sierra and I'm having exactly the same problem described below. The problem is quite easy to replicate.

1. Install OSX Sierra (I had my sound card UR28M working fine)
2. After the reboot the sound card worked fine
3. As soon as I disconnect the USB cable or Turn Off the audio card, the computer freezes and shows the black screen telling me there was a problem in the computer and it had to be rebooted.

We all wait for an update :-(
Please bear in mind that it won't be my responsibility anymore to blame Steinberg on their delayed release of new drivers for new OS builds, according to what I currently involved or what I had ever involved. Also, this may not be blame-able due to Steinberg's own concerns of compatibility changes among small builds of a single major version of macOS.
// My first name is Shiki. A trilingual Chinese living in Japan.
My nationality doesn't prove anything, but I do have little issues with nuances in written English.
PRC出身の孫志貴と申します。三つ言語話せます。ここで国籍は何にも証明できませんが、英語のニュアンスには少し苦手です。
[ZOOM UAC-2] [MDR-7506] [Studio One 4.5] [Dorico Pro 3] [macOS Catalina] [Mac Mini 2018] [MacBook Pro 13" 2020] [32GB RAM]

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Re: [macOS] Wait for new UR drivers prior to Sierra upgrade.

Post by jaimeiniesta »

I'm having this problem too, although the UR22 mkII works fine in macOS Sierra, when I unplug it the computer resets with the black screen.

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Re: [macOS] Wait for new UR drivers prior to Sierra upgrade.

Post by bracholder »

My Mac mini keeps rebooting itself after shutting down when switching the ur824 off after the fact.
Also crashes when unplugging while Mac is in use.
This is terrible. There have been betas of Sierra for months.
Please release a fix!

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Re: [macOS] Wait for new UR drivers prior to Sierra upgrade.

Post by drfonta »

I have the UR44 and after upgrading to Sierra my iMac 5k will shut down if I power off my UR44. If I wait to power off my UR44 after I shut down the iMac properly it causes it to boot up! This is a hardware issue I believe. I completely uninstalled the drivers and it still behaves this way. Something in the USB port is sending a power signal to the iMac.

I guess I should've waited for more info before I "upgraded" to Sierra.

I have the log file if anyone at Steinberg is interested.

Thanks

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Re: [macOS] Wait for new UR drivers prior to Sierra upgrade.

Post by typosruinjokes »

I had to update my OS to 10.12 Sierra because of another issue. You can imagine my confusion when it kept shutting down.

I bought my UR22 because I could trust the name. I knew that things like drivers would be updated always.

Sierra has been in the works for a solid half year. Really guys? Can't get this together? Shame.

Gimme some SIERRA DRIVERS!

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ChoPraTs
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Re: [macOS] Wait for new UR drivers prior to Sierra upgrade.

Post by ChoPraTs »

I repeat:

I had the same issue (iMac shutting down when unplug or power off my Steinberg UR44) but now I'm using macOS Sierra without issues since I installed the Yamaha USB Driver v1.9.10. The version of this driver included in UR TOOLS is v1.9.8 and it seems to cause the problem.

Please, thoose who need to use Sierra, try to install the Yamaha USB Driver v1.9.10. Perhaps you can still working without issues while we wait for Steinberg offer officially support to Sierra.

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Re: [macOS] Wait for new UR drivers prior to Sierra upgrade.

Post by SoundmanUK »

Thanks ChoPraTs, I have just bought a brand new i Mac running on Sierra and the Steinberg UR22 MkII but even having loaded the driver you recommended V 1.9.10 pkg the Mac rejects it at boot up. So no audio interface! I don't know how long this will take so maybe this will need to be returned and another interface purchased. Any suggestions on something that will actually work as I need to start working with the mac?

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Re: [macOS] Wait for new UR drivers prior to Sierra upgrade.

Post by kleblanc »

I have tried 1.9.10 on a iMac Retina 5K, my external display stops working and the UR22 USB light starts blinking.
When I uninstall the driver and reboot, then my external display starts working again.

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Re: [macOS] Wait for new UR drivers prior to Sierra upgrade.

Post by SoundmanUK »

Uninstalled the driver using the uninstall prog from the supplied disc and after reboot the UR22 hardware appeared as an option in the system audio preferences unfortunately without the driver there doesn't seem to be any way to enable loop back which is important in what I am trying to do. However at least now I can drive my external speakers from the MAC without having to use the awful internal card and that 3.5 mm jack output. Cannot record anything playing on the MAC. Tomorrow will try a phantom powered microphone into the UR22 to see if that input is working?it's too late in the day now......been working on this for hours.

Steinberg a lovely piece of kit but I still need a driver to work with it.

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Re: [macOS] Wait for new UR drivers prior to Sierra upgrade.

Post by lottamaria »

I purchased the UR 22mkll interface just a few months ago. I then 2 weeks ago updated my computer software to Sierra, which I didn't know would lead into the interface not working anymore. After a bit of research I downgraded back to el capitan and installed the drivers (I tried both the CD and newest update from Steinberg web site), but the device still won't work. My computer says there's no drivers for it when I go to the sound setting. Does anyone have any idea what to do?! #desperate

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Re: [macOS] Wait for new UR drivers prior to Sierra upgrade.

Post by SoundmanUK »

Sent the product back. Pity was perfect for what I wanted but without a driver it is of no use. The push was my computer crashing again after my earlier mail, it stopped recognising the device. I called MAC support as my computer is brand new but to roll back to the previous operating system meant a whole lot of grief according to MAC support. I might have lost the latest files, a months worth, as using time machine back ups to roll back only restores files stored up to the time of the back up, so without an additional back of of files created post that back up saved somewhere else you could potentially lose files stored post the date and time you roll back to. In the end I figured it was easier to get my money back and start again so I have gone for another device that uses standard drivers and it works. Audio highjack will provide a way to record streams and although I will have to import the file into the DAW for the editing process it at least works. So as the thread title suggest wait a bit before upgrading.

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Re: [macOS] Wait for new UR drivers prior to Sierra upgrade.

Post by ShikiSuen »

SoundmanUK wrote:Sent the product back. Pity was perfect for what I wanted but without a driver it is of no use. The push was my computer crashing again after my earlier mail, it stopped recognising the device. I called MAC support as my computer is brand new but to roll back to the previous operating system meant a whole lot of grief according to MAC support. I might have lost the latest files, a months worth, as using time machine back ups to roll back only restores files stored up to the time of the back up, so without an additional back of of files created post that back up saved somewhere else you could potentially lose files stored post the date and time you roll back to. In the end I figured it was easier to get my money back and start again so I have gone for another device that uses standard drivers and it works. Audio highjack will provide a way to record streams and although I will have to import the file into the DAW for the editing process it at least works. So as the thread title suggest wait a bit before upgrading.
Since you already sent your interface back, then Komplete Audio 6 may help you (it does not require additional driver installation for macOS). Unfortunately I couldn't test this issue on my side anymore since I already returned mine several months ago (right after my previous test as what written in the 1st post).

I suggest other people who currently have such issue: try at least once contact Steinberg support prior to your product return, except for emergency occasions on-demand.

One more thing: regarding system downgrade, all current models of Macintosh computers (except MacBook Pro USB-3 models) are capable of installing macOS El Capitan (which is the OS version fully-supported by current Steinberg productline). When you power up your mac, press Option-Command-R on your built-in keyboard (or cabled keyboard) simultaneously when the startup sound articulates. This will lead you to online system installation and will allow you to install the factory system build with latest minor update. e.g.: MacBook Pro Retina late-2013, if using this method, will get macOS Mavericks 10.9.5 installed regardless the factory-shipped version 10.9.1 (customized build). Note that all Apple Support specialists are told / educated not to help users install those macOS builds older than their most-recent public release (possible exceptions may be made by their supervisors, probably from Apple headquarters).
// My first name is Shiki. A trilingual Chinese living in Japan.
My nationality doesn't prove anything, but I do have little issues with nuances in written English.
PRC出身の孫志貴と申します。三つ言語話せます。ここで国籍は何にも証明できませんが、英語のニュアンスには少し苦手です。
[ZOOM UAC-2] [MDR-7506] [Studio One 4.5] [Dorico Pro 3] [macOS Catalina] [Mac Mini 2018] [MacBook Pro 13" 2020] [32GB RAM]

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Re: [macOS] Wait for new UR drivers prior to Sierra upgrade.

Post by kaledon »

After the update to Sierra I lost the driver of my Steinberg UR22 mkII every switch off!
I must RE- install it every time!

Please... help me... I am in the middle of a recording session and I need a normal working situation!

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Re: [macOS] Wait for new UR drivers prior to Sierra upgrade.

Post by ShikiSuen »

kaledon wrote:After the update to Sierra I lost the driver of my Steinberg UR22 mkII every switch off!
I must RE- install it every time!

Please... help me... I am in the middle of a recording session and I need a normal working situation!
In your case if I were you I would like to rent an driver-free audio interface (with CoreAudio support) from your local music equipment store. Your emergency won't be effective for pushing Steinberg to the achievement of total compatibility, as they have their issues to solve one-by-one (plus their thorough comaptibility test for their entire product-line). // My suggested equivalent of UR22 (mkII) is Native Instruments Komplete Audio 6. However, you could check other brands as long as they have stable compatible driver released for macOS Sierra. Do check those audio-recording-related online communities to see whether their customers complain about the compatibility issues of certain products.

N.B.: Do not only update your Yamaha Steinberg USB Driver, but your UR22 mkII needs to have firmware update version no earlier than 1.03. I don't have my device with me anymore but I guess this matters.
Last edited by ShikiSuen on Mon Nov 14, 2016 5:38 pm, edited 2 times in total.
// My first name is Shiki. A trilingual Chinese living in Japan.
My nationality doesn't prove anything, but I do have little issues with nuances in written English.
PRC出身の孫志貴と申します。三つ言語話せます。ここで国籍は何にも証明できませんが、英語のニュアンスには少し苦手です。
[ZOOM UAC-2] [MDR-7506] [Studio One 4.5] [Dorico Pro 3] [macOS Catalina] [Mac Mini 2018] [MacBook Pro 13" 2020] [32GB RAM]

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ShikiSuen
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Re: [macOS] Wait for new UR drivers prior to Sierra upgrade.

Post by ShikiSuen »

lottamaria wrote:I purchased the UR 22mkll interface just a few months ago. I then 2 weeks ago updated my computer software to Sierra, which I didn't know would lead into the interface not working anymore. After a bit of research I downgraded back to el capitan and installed the drivers (I tried both the CD and newest update from Steinberg web site), but the device still won't work. My computer says there's no drivers for it when I go to the sound setting. Does anyone have any idea what to do?! #desperate
Any chance to upgrade the firmware to 1.03? The Yamaha Steinberg USB Driver may have to coop with this version of firmware.
// My first name is Shiki. A trilingual Chinese living in Japan.
My nationality doesn't prove anything, but I do have little issues with nuances in written English.
PRC出身の孫志貴と申します。三つ言語話せます。ここで国籍は何にも証明できませんが、英語のニュアンスには少し苦手です。
[ZOOM UAC-2] [MDR-7506] [Studio One 4.5] [Dorico Pro 3] [macOS Catalina] [Mac Mini 2018] [MacBook Pro 13" 2020] [32GB RAM]

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Re: Wait for new UR driver / firmware prior to Sierra upgrad

Post by lukeavero »

Has there been any news on the as it is very frustrating to have my mac shut down and sometimes lose what i have recorded?

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