Cubase 9.5.2 Pro - Freezes on mixdown

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Re: Cubase 9.5.2 Pro - Freezes on mixdown

Post by neelmusic11 » Wed Jun 20, 2018 6:01 pm

Any updates regarding this? I am facing a very similar situation, where he cpu randomly drops and spikes creating very long bounce times which keeps changing at random....

Please help! I am on mac, i7, 64 gb ram, ssd and HDD combinations for samples and project hosting.

Thanks

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Re: Cubase 9.5.2 Pro - Freezes on mixdown

Post by TNM » Tue Jul 24, 2018 6:01 am

Hi, can Steinberg PLEASE confirm they will fix this? it is impossible to buy a new mac with anything other than HS 10.13.6 on it.. I spent the morning on the phone to apple asking them to ship me one with 10.13.3 and it was like talking to children without any knowledge, even the so called "genius" bar.
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Re: Cubase 9.5.2 Pro - Freezes on mixdown

Post by jmdbrady » Fri Jul 27, 2018 9:34 am

I also have this issue on Cubase 9.5.30 on Mac OS 10.13.6 (High Sierra).
Note that it happens even with an empty project. So plugins are not the cause.
Nevertheless I have found a workaround: when I uncheck "Update display" it works fine. The problem lies in the mix down with display.

Regards.
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Re: Cubase 9.5.2 Pro - Freezes on mixdown

Post by Bodegaempire » Fri Jul 27, 2018 7:41 pm

I never check Update Display and I had the problem continually until I rolled back to 10.12. First time I've ever had to do that.
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Re: Cubase 9.5.2 Pro - Freezes on mixdown

Post by djgraver » Mon Jul 30, 2018 11:03 am

W10 (1803) same problem with mixdown.

with Mixdown in realtime - no problems
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Re: Cubase 9.5.2 Pro - Freezes on mixdown

Post by Martin.Jirsak » Sat Aug 04, 2018 1:20 pm

TNM wrote:
Tue Jul 24, 2018 6:01 am
Hi, can Steinberg PLEASE confirm they will fix this?
Hi,

I don't think so, because this is not on Cubase side, this is on macOS side.
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Re: Cubase 9.5.2 Pro - Freezes on mixdown

Post by TNM » Sun Aug 05, 2018 3:32 am

Martin.Jirsak wrote:
Sat Aug 04, 2018 1:20 pm
TNM wrote:
Tue Jul 24, 2018 6:01 am
Hi, can Steinberg PLEASE confirm they will fix this?
Hi,

I don't think so, because this is not on Cubase side, this is on macOS side.
something did change in mac os but that doesn't mean it can't be fixed on steinberg end..

pro tools and cubase are the only two daws currently affected afaik

so if others can code around it so can steinberg.. avid have committed to fixing it from their end by year's end.

Mojave is the same so far.. so.. steinberg just can't say never upgrade after 10.13.3.. I mean apple might never ever change it, so does 10.13.3 permanently become the last good mac os for cubase, forever? of course it can be fixed.
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Re: Cubase 9.5.2 Pro - Freezes on mixdown

Post by Martin.Jirsak » Sun Aug 05, 2018 10:20 am

Hi,
TNM wrote:
Sun Aug 05, 2018 3:32 am
pro tools and cubase are the only two daws currently affected afaik
How do you know this? As far as I know, for example Reason is affected too. Might be Pro Tools and Cubase (and other affected) are using a technology, which leads to this. Others could use different technology. It could be somewhere really deep. It might happen, the fix is not just one line of code. But how to find, where the issue is, if the whole system freezes?
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Re: Cubase 9.5.2 Pro - Freezes on mixdown

Post by cubasemixer » Wed Aug 08, 2018 11:51 pm

Martin you are correct. However Steinberg has a strong interest in maintaining compatibility with MacOS. As a result, it's a good bet that they are investigating a solution or workaround. If anyone has an update on progress it would be good to know.

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Re: Cubase 9.5.2 Pro - Freezes on mixdown

Post by TNM » Thu Aug 09, 2018 5:59 am

Martin.Jirsak wrote:
Sun Aug 05, 2018 10:20 am
Hi,
TNM wrote:
Sun Aug 05, 2018 3:32 am
pro tools and cubase are the only two daws currently affected afaik
How do you know this? As far as I know, for example Reason is affected too. Might be Pro Tools and Cubase (and other affected) are using a technology, which leads to this. Others could use different technology. It could be somewhere really deep. It might happen, the fix is not just one line of code. But how to find, where the issue is, if the whole system freezes?
sorry forgot about reason..

i do know S1/reaper/Logic/DP9.5 are ok.

Never said it was an easy fix.. avid said it's very problematic and again gave me a 6 month timeframe to fix it, and it's on their highest priority list of critical fixes.. so it's obviously a VERY deep fix if it's still 5 months away (6 months was when i first spoke to them a month back).

Reason VST performance is so terribly bad, as is general performance in reason overall and has been ever since RE was introduced, worse than any other daw on the market, that I simply forgot to even research that one.. wow if it's even worse that it already was with 10.13.4+, that's scary.
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Re: Cubase 9.5.2 Pro - Freezes on mixdown

Post by pgstudio » Mon Aug 13, 2018 3:36 pm

I just realized that I'm also having this problem. I just formatted my Macbook Pro 2017 and installed High sierra and everything was perfect (I was in the begining experiencing a really big lag when closing projects, even small projects with just 1 track, but Im no longer having this issue) untill I tried to export mixdown. I'm on High SIerra 10.13.6 and cubase 9.5.0. It's taking forever to do an audio mixdown. With a very small project (a 4min track) it seems ok.But when I add more tracks, things start to slow down. The more tracks I have, the slower the system is.

I also have High Sierra on my studio computer (Hackintosh running 10.13.4 and Cubase 9.5.30) and it's smooth. I never had this problem.

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Re: Cubase 9.5.2 Pro - Freezes on mixdown

Post by Fabio Bartolini » Mon Aug 13, 2018 4:25 pm

Hello,

our developers are working on a fix to be included in 9.5.40.
Fabio Bartolini, Test Engineer
Steinberg Media Technologies GmbH
Hamburg, Germany

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Re: Cubase 9.5.2 Pro - Freezes on mixdown

Post by pgstudio » Mon Aug 13, 2018 6:26 pm

Fabio Bartolini wrote:
Mon Aug 13, 2018 4:25 pm
Hello,

our developers are working on a fix to be included in 9.5.40.
Good to know. Thanks Fabio. Any release date ??

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Re: Cubase 9.5.2 Pro - Freezes on mixdown

Post by djgraver » Mon Aug 13, 2018 7:14 pm

Fabio Bartolini wrote:
Mon Aug 13, 2018 4:25 pm
Hello,

our developers are working on a fix to be included in 9.5.40.
big thanks!
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Re: Cubase 9.5.2 Pro - Freezes on mixdown

Post by TNM » Tue Aug 14, 2018 12:02 pm

Fabio Bartolini wrote:
Mon Aug 13, 2018 4:25 pm
Hello,

our developers are working on a fix to be included in 9.5.40.
This is huge, thank you...

I can now comfortably order an imac pro, since cubase is now my number one daw.

Thank you.
iMac Pro 8 core, 64GB ram, Vega 56, OS 10.14.6, Motu Microlite, Apollo 8, Motif MoxF6, more midi synths :)

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Re: Cubase 9.5.2 Pro - Freezes on mixdown

Post by Fabio Bartolini » Tue Aug 14, 2018 3:54 pm

By the way, we can't state any dates... but as the Release Candidate is already in beta, 2 to 3 weeks sounds about right :-)
Fabio Bartolini, Test Engineer
Steinberg Media Technologies GmbH
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Re: Cubase 9.5.2 Pro - Freezes on mixdown

Post by pgstudio » Tue Aug 14, 2018 6:44 pm

Fabio Bartolini wrote:
Tue Aug 14, 2018 3:54 pm
By the way, we can't state any dates... but as the Release Candidate is already in beta, 2 to 3 weeks sounds about right :-)
Nice, Fabio!! Thanks

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Re: Cubase 9.5.2 Pro - Freezes on mixdown

Post by TNM » Fri Aug 17, 2018 5:28 am

Fabio Bartolini wrote:
Tue Aug 14, 2018 3:54 pm
By the way, we can't state any dates... but as the Release Candidate is already in beta, 2 to 3 weeks sounds about right :-)
That's even huger! The imac pro is a custom and arrives Aug 30, and I know I am being selfish here (sorry), but that means i won't have to wait long at all!

I don't think I will even bother to format and install 10.3.3 as i had planned...

Can anyone confirm that the only cubase issue with higher versions of 10.3 OSX is the freezing on mixdown?

There aren't low latency performance issues at all like there is in Pro Tools for example?
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Re: Cubase 9.5.2 Pro - Freezes on mixdown

Post by Martin.Jirsak » Fri Aug 17, 2018 6:06 am

Hi,
TNM wrote:
Fri Aug 17, 2018 5:28 am
Can anyone confirm that the only cubase issue with higher versions of 10.3 OSX is the freezing on mixdown?
No one. ;) :D But I would say it's the only one known issue.
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Re: Cubase 9.5.2 Pro - Freezes on mixdown

Post by TNM » Sat Aug 18, 2018 5:31 am

Martin.Jirsak wrote:
Fri Aug 17, 2018 6:06 am
Hi,
TNM wrote:
Fri Aug 17, 2018 5:28 am
Can anyone confirm that the only cubase issue with higher versions of 10.3 OSX is the freezing on mixdown?
No one. ;) :D But I would say it's the only one known issue.
Sorry.. I worded it very badly.. Of course every software has various issues.. I just meant if that was the main showstopper CAUSED specifically by mac os versions higher than 10.13.3.
For example, pro tools has problems with massive cpu spikes if the buffer is lower than 128, or 256 at higher sample rates. Pro Tools performance is bad at low buffers anyway, but this just makes it unusable, and it *only* happens when you upgrade to High Sierra 10.13.4, .5 or .6..

Is Cubase suffering from similar low buffer performance issues?

Right now, on OS 12.12.6, Cubase 9.5.30 has never run better for me.. Performance is edging out Logic 10.4.1 by around 10% VI polyphony and when tracks are armed, Cubase can edge Logic out by as much as almost 50% from 128 buffer and upwards. Logic wins at 32 buffer.. but the reason this happens is that Cubase uses all available threads when tracks are armed for record monitoring, and Logic will only assign half of the system's available threads.. So.. at 64 buffer, Cubase just wins, but at 128, it thrashes Logic by even almost double simply because it is using all 8 threads on the system (for example when using a quad core i7 cpu) whereas Logic will only multi thread live tracks across 4. This applies to armed VI tracks, anything that is in record arm/monitor arm mode.

I am scared about High Sierra, but my computers are so old so the imac Pro is my most significant investment to my studio in years and I am also very excited about it.. But I'd really like to work at 64 buffer if possible. I work at 128 now and one of the main reasons to upgrade my machine IS to be able to work at 64 buffer to play VI's, particularly pianos and drums where I need that "instant" feel, as well as some guitar playing through native guitar amps.

A very kind member here provided me with the full installer of OS 10.13.3, so as soon as i receive the machine, I can format it and install the older OS, as I don't need the features of 10.3.4 anyway (the main one is egpu).
So I guess I am asking the question, if 10.13.3 performs more stable at lower buffers, like pro tools, then I will happily install the older OS. Unfortunately sierra can not be used on imac Pro's as there is no embedded hardware support.

If you guys believe, that besides the mixdown freeze bug, that cubase 9.5.3 otherwise performs just as well on newer High Sierra than the older pre 10.13.4 versions, then I won't bother mucking about with the machine and will leave it exactly as is.

As you can see here, Reason also suffered from 10.13.4
https://help.propellerheads.se/hc/en-us ... ra-10-13-4

AGAIN with performance issues.. it seems that for whatever DAW's exhibited problems with the newer OS, they were *all* performance related unfortunately.

I just want to get the very best out of Cubase I can get with my machine, this is also why I ordered before Mojave comes out as that is going to break so many things. You guys already using High Sierra know best which is why I ask.. If it's preferred i open a ticket to ask steinberg which is the best version of the OS to use for performance at low buffer, I am happy to do that too.

Cheers and thanks for reading, I know i can be long winded.... :oops:
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Re: Cubase 9.5.2 Pro - Freezes on mixdown

Post by Martin.Jirsak » Sat Aug 18, 2018 10:18 am

Hi,

No, there are not known performance issues related specifically to macOS 10.13.4 and higher in Cubase.
Martin Jirsak
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Re: Cubase 9.5.2 Pro - Freezes on mixdown

Post by TNM » Mon Aug 20, 2018 12:02 am

Martin.Jirsak wrote:
Sat Aug 18, 2018 10:18 am
Hi,

No, there are not known performance issues related specifically to macOS 10.13.4 and higher in Cubase.
Thank you, that's truly wonderful to know. I don't think I am even going to bother installing PT on my imac pro, nor Logic, so will just leave the machine as it arrives with 10.13.6 and go straight to Cubase.. I might even wait till 9.5.4 is out since I can use my laptop in the meantime and have a fresh install for the first time with 9.5.4 :)

Cheers!
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Re: Cubase 9.5.2 Pro - Freezes on mixdown

Post by TNM » Tue Aug 28, 2018 5:47 pm

Just wanted to ask, is 9.5.4 any closer? Is it ok to give an ETA now or still not?
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Re: Cubase 9.5.2 Pro - Freezes on mixdown

Post by TNM » Thu Sep 27, 2018 5:23 am

what's happening with 9.5.4? could steiny at least release a hotfix for high sierra? an OS that has been out for over a year?
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Re: Cubase 9.5.2 Pro - Freezes on mixdown

Post by Martin.Jirsak » Thu Sep 27, 2018 11:07 am

Hi,

Cubase 9.5.40 must be very close to the release.

The freeze while mixdown is not since macOS sierra 10.13.0 is out. The issue was introduced by Apple with macOS 10.13.4. So it's not a year. ;-)
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