Is it usual to recieve no reply after 5 months?

All topics on HALion 4, HALion 5 and Steinberg's VST workstations HALion Sonic 1 and HALion Sonic 2
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markbenson116
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Is it usual to recieve no reply after 5 months?

Post by markbenson116 »

I have contacted Support over 6 times now, firstly in December and i still have not had any reply at all,

Halion sonic does not work at all, i have removed it and tried to reinstall it and it doesn't run at all
just error messages

I have asked support about this and nothing just the automated reply, the thing is i do this as a hobby i enjoy
and i cant afford to spend lots of money on software that then doesnt run and i get no support what so ever


can anyone offer any suggestions ? buy Logic X maybe ? change hobby ?
MBgames

-steve-
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Re: Is it usual to recieve no reply after 5 months?

Post by -steve- »

In order for anyone here to offer any suggestions they would have to know what system you're running, what the error messages are. Be as specific as possible.
independent manufacturer rep (not a Steinberg employee)
[safe mode] [cubase manual] [score editor manual]

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