E-Licenser broken - what to do?

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Paddlum
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E-Licenser broken - what to do?

Post by Paddlum »

Hey guys.
I'm sorry if this is the wrong place, i'm just not a techy person and tried my best looking for this topic, but found nothing.

My e-licenser is not entirely broken, but a bit worn out and lately is not recognised unless i hold it up a little (which i can't keep doing while recording and editing music of course). so i'd like to exchange it for a new one. do you know at all what i have to do in this case? I did register it on MySteinberg. Last time it took the e-Mail support months to answer, that's why i'm posting it here. Surely someone must have been in a similar situation?
All help appreciated.

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Makumbaria
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Re: E-Licenser broken - what to do?

Post by Makumbaria »

1.Buy another Steinberg key
2.update elicenser software
3.Plug both keys on the same computer
4.Transfer your licenses from the older key (just drag and drop)
5.Done
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Paddlum
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Re: E-Licenser broken - what to do?

Post by Paddlum »

hey, thanks for the reply, sorry I'm getting back to you this late, i was away for a couple of days.
You mean an empty USB key like this right? https://www.thomann.de/de/steinberg_key.htm
Will try that, thanks.

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Prock
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Re: E-Licenser broken - what to do?

Post by Prock »

I'd purchase one right from the Steinberg website. ;)

http://www.steinberg.net/en/shop/buy_pr ... 09050.html

Regards 8-)
PRock Studio

DAW: Cubase Pro 10.5.20, OS: Win 10 Pro x64, CPU: Intel Core i7 4700K @ 4.0GHz, RAM: 32GB/DDR4/2800MHz, Graphics: 4GB GeForce GTX 960, Mobo: MSI Z170A Gaming Pro Carbon, AI: PreSonus Studio 192 Mobile, Mic Preamp: PreSonus TubePre, Headphone Amp: PreSonus HP4, Studio Monitors: Mackie MR5, 3rd Party VSTs: GSi VB3-II, SampleTank 3, Amplitube 4, Miroslav Philharmonik 2, EZDrummer 2

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Dirk Stegemann
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Re: E-Licenser broken - what to do?

Post by Dirk Stegemann »

Makumbaria wrote:1.Buy another Steinberg key
2.update elicenser software
3.Plug both keys on the same computer
4.Transfer your licenses from the older key (just drag and drop)
5.Done
Also, please do not forget to register all your eLicensers with your MySteinberg account.

Best,
Dirk
Dirk Stegemann
Software Developer & QA
SMTG Digital Unit - Services


Steinberg Media Technologies GmbH
Hamburg, Germany

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