Can't login to MySteinberg

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klivegee
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Can't login to MySteinberg

Post by klivegee »

I cannot log in to My Steinberg, it refuses user/password.
I have requested the email (many times for days) for a new password but nothing has arrived (have looked in spam).

I paid to upgrade LE to a full Elements 7, then found that the new download no longer installed on os x 10.7.5 and is missing from the website eLicencer, so I need to get my money returned from that, or transfer the licence to Elements 8.
I have subsequently bought a new Mac 3,1 that is happy with Elements 8 Trial, but only have 30 days to sort out the Licence.

So at the moment i am completely stuck, and want to register my new Elements 8 install!

thanks for any assistance.

Jeff Deno
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Re: Can't login to MySteinberg

Post by Jeff Deno »

Hello,

Sent you a PM.

Thank you
Jeff Deno
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Steinberg US Support

Greenwall
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Re: Can't login to MySteinberg

Post by Greenwall »

I´ve got the same problem. Cannot log in to my account. (and not able to request support).
Please help me here.
Thank you.

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Muziksculp
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Re: Can't login to MySteinberg

Post by Muziksculp »

Hi,

Yes, I'm having the same issue here.

I can't log into my Steinberg Account, also requested new password, but no email has been received, also checked my spam mail, nothing there.

Maybe Steinberg is performing some maintenance, or something else to the MySteinberg system ? or ... ?

Any feedback on this would be appreciated.

Can other users test if they can log-in without issues into their MySteinberg Account, and report here.

Thanks,
Muziksculp
Cubase Pro 9 , Groove Agent 4, Halion 6, Halion Sonic 3, Padshop Pro, RND Portico EQ & Compressor, Wavelab Pro 9, The Grand 3, Antelope Audio Goliath, Antelope Audio Pure2., Windows 8.1 Pro

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Muziksculp
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Re: Can't login to MySteinberg

Post by Muziksculp »

OK.

I just received an email form Steinberg with a new Password, so I'm able to login now.

I'm glad this is fixed, but I have no clue why I had this issue in the first place.

Cheers,
Muziksculp
Cubase Pro 9 , Groove Agent 4, Halion 6, Halion Sonic 3, Padshop Pro, RND Portico EQ & Compressor, Wavelab Pro 9, The Grand 3, Antelope Audio Goliath, Antelope Audio Pure2., Windows 8.1 Pro

Greenwall
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Re: Can't login to MySteinberg

Post by Greenwall »

Requested new password on login page. Did not accept username on request, but e-mail worked.
Logged in again :-)

Woodcrest Studio

Re: Can't login to MySteinberg

Post by Woodcrest Studio »

There's something going on over there. I don't know if it's an incompatibility with my version of Safari, but for whatever reason I have trouble logging in too. I guess it's time to update my browser.

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Sonik
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Re: Can't login to MySteinberg

Post by Sonik »

Woodcrest Studio wrote:There's something going on over there. I don't know if it's an incompatibility with my version of Safari, but for whatever reason I have trouble logging in too. I guess it's time to update my browser.

Some days ago I couldn't log in with Firefox, now it's ok..
Macbook Pro i9 32gb|Studio One 5|Protools 2020.5|Cubase Pro 10.5.20|Wavelab 10.0.40|Logic X|Apollo Quad|4xUAD-2 (24 core)
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Sonik
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Re: Can't login to MySteinberg

Post by Sonik »

But anyway they don't respond to my support request / question... :cry:
Macbook Pro i9 32gb|Studio One 5|Protools 2020.5|Cubase Pro 10.5.20|Wavelab 10.0.40|Logic X|Apollo Quad|4xUAD-2 (24 core)
Manley Massive Passive|Thermionic Phoenix Mastering Plus|Maselec MLA-2|API 2500|Avalon 737sp|Summit TLA-100A|Distressor EL8-X|Apogee Symphony||Euphonix McMix x2|Dangerous Music 2 Bus LT|ATC SCM20 ASL Pro|Amphion One18|
Halion Sonic 3|Komplete12 Ultimate|Stylus RMX|Trilian|Omnisphere 2.6|VSL Strings|EW Pianos|ReFx Nexus 3|AirMusicTech|Sylenth|Predator|Kick 2|Serum|ANA2|Korg Collection 2
UAD|Waves|Soundtoys|Melodyne|Softube|Brainworx|PluginAlliance|Fabfilter|Sonnox|Eventide|Oeksound

smartinuf
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Re: Can't login to MySteinberg

Post by smartinuf »

Happening with me as well, won't accept password which I have not changed. Am trying to register some new programs, very frustrating. Is this an ongoing problem?
Mac Pro 8 core 2.8 Ghz (early 2008), 10.10.5, 12 gig RAM, RME Digiface, UAD2, Macbook Pro (Late 2008) Fireface 800, Cubase 8.0.35, 8.5.1, Wavelab 8.5.3, Wavelab Elements 8

Woodcrest Studio

Re: Can't login to MySteinberg

Post by Woodcrest Studio »

once I updated Safari, everything seemed to work fine for me.

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Paul Bryce
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Re: Can't login to MySteinberg

Post by Paul Bryce »

I had the same issue with the password.

Turns out they've changed the system to require 8 characters for MySteinberg now, whereas my old password ( that I've used for years ) was 6.

This Forum hasn't changed so I'm still using the old password here.
Near the Rockies, Alberta

smartinuf
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Re: Can't login to MySteinberg

Post by smartinuf »

Paul Bryce wrote:I had the same issue with the password.

Turns out they've changed the system to require 8 characters for MySteinberg now, whereas my old password ( that I've used for years ) was 6.

This Forum hasn't changed so I'm still using the old password here.
Yeah, figured it out as well, was reluctant to change original password but finally got in when I did.
Mac Pro 8 core 2.8 Ghz (early 2008), 10.10.5, 12 gig RAM, RME Digiface, UAD2, Macbook Pro (Late 2008) Fireface 800, Cubase 8.0.35, 8.5.1, Wavelab 8.5.3, Wavelab Elements 8

PoulVinther
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Re: Can't login to MySteinberg

Post by PoulVinther »

Hi.
When I try to login to my account I got the message "wrong username or emailadress". When I ask for a new passvord it is sent to my old emailadress whitch is not working anymore. How can I change my emailadress without being able to login?

pablo1975
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Re: Can't login to MySteinberg

Post by pablo1975 »

Hello I have a problem to login to with my trusty login and password. But I've changed my domain with email addres so I can't resent the password. what is going on?

HarunCan
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Re: Can't login to MySteinberg

Post by HarunCan »

PoulVinther wrote:Hi.
When I try to login to my account I got the message "wrong username or emailadress". When I ask for a new passvord it is sent to my old emailadress whitch is not working anymore. How can I change my emailadress without being able to login?
Same problem here...
Please help me.

touristen
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Re: Can't login to MySteinberg

Post by touristen »

PoulVinther wrote:Hi.
When I try to login to my account I got the message "wrong username or emailadress". When I ask for a new passvord it is sent to my old emailadress whitch is not working anymore. How can I change my emailadress without being able to login?
Same problem here:/
I created new account, but when trying to register eLicenser that contains all my licenses, it gives me a message that it's registered to another user:/
Please help...

pc-eater
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Re: Can't login to MySteinberg

Post by pc-eater »

And for me the same!

Like Paul Bryce wrote:

Turns out they've changed the system to require 8 characters for MySteinberg now, whereas my old password ( that I've used for years ) was 6.

And:
This Forum hasn't changed so you can still use the old password here.

Thanks for the info Paul!
Mac Pro Quad-Core 2,8 OSX 10.11.5/ Cubase VST5 --> Cubase Pro 8.5.15.x.x / RME-HDSPe-Madi/ Soundcraft XD-328/ Genelec 8050

mcbrane
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Re: Can't login to MySteinberg

Post by mcbrane »

i have the same issue - no access to my steinberg account.
did not receive any password recovery email either.
My elicenser CC shows all my licences for Cubase 5.5, WL7, Arturia, Wavelab LE8. and even going through it (Registration / register all.....) my steinberg does not recognize my username nor email.

i am considering upgarding to Cubase 8.5 but without access to my account would that be possible?

i can upload my USB key number if required by moderator.
please help me out with this mess.

best, brane

vestan_pance
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Re: Can't login to MySteinberg

Post by vestan_pance »

Same issue here - can't even reset my password as it says I have to activate my account first, but as I can't log into it, how can I activate it.....

Can't use the Contact Steinberg Support form because (guess what) it's only available via mySteinberg.

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cellicello
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Re: Can't login to MySteinberg

Post by cellicello »

I get the same problem.

I can't login and I can't change my password as I got a message that my email address doesn't exist!

I used Safari and Firefox without success.
Mac user with Dorico 3 from 2020 Sibelius from 2010
Logic and Ableton Live

-steve-
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Re: Can't login to MySteinberg

Post by -steve- »

Please post to the forum relevant to the program you use. This 5 year old thread is not the right place.
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