ratings reseted after update

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milamu
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ratings reseted after update

Post by milamu »

Hi all,

after installing Padshop pro all my ratings from the original Padshopsounds are reseted.(3###)
I rated all my padshopsounds and now i start again? (Same in Retrologue)
Anybody else?

Thanks, Mike
Cubase Pro 10.5.0 64bit - UR22mk2 -Win8.1 - 6core i7 - 64 GB RAM

Puma0382
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Re: ratings reseted after update

Post by Puma0382 »

Hello Mike - sorry to read of this; I'd be really cheesed off if this had happened to me...!

I hadn't tagged any of the sounds prior to the update so can't confirm unfortunately. Give it a few days, see if you get some response here; but, it won't hurt to raise a support ticket (via MySteinberg) to get SB's view.

Maybe there's something that could/should have been done by the user beforehand, to safeguard those ratings, yet not detailed anywhere..? (maybe I'm missing something..!)

Bob
System 1:- Win10 64bit, Gigabyte H81M m/board, Intel i7 4790 3.6Ghz, 16Gb RAM, NVIDIA GTX 750 Ti, 2 x 22" HD monitors; Steinberg UR44; Cubase Pro v10.5.20 (and C11 testing), WaveLab Pro v10.0.40, Studio One v4.6.1, Dorico Elements v3.5.10, Addictive Drums 2, Komplete 12, StylusRMX

System 2:- Win10 32bit, Q6600 2.4 Ghz, 4Gb RAM, NVIDIA GeForce 8400 GS, Delta 1010LT; Cubase Pro v8.0.40, WaveLab Pro v9.1.0, Komplete10, StylusRMX

jim99
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Re: ratings reseted after update

Post by jim99 »

Same thing after update to Padshop 1.1: all my ratings are reseted to "***" :cry:
iMac, Cubase, HALion 4, diverse VSTi, nanoKONTROL2

milamu
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Re: ratings reseted after update

Post by milamu »

Hi jim99, which version of Cubase do you have? I have 6.5.0 on OSX 10.6.8

I have a supportticket about this question since two weeks, no answer!

Gr, Mike
Cubase Pro 10.5.0 64bit - UR22mk2 -Win8.1 - 6core i7 - 64 GB RAM

jim99
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Re: ratings reseted after update

Post by jim99 »

milamu wrote:Hi jim99, which version of Cubase do you have? I have 6.5.0 on OSX 10.6.8

I have a supportticket about this question since two weeks, no answer!

Gr, Mike
OS X 10.7.4
Cubase 6.5.0
iMac, Cubase, HALion 4, diverse VSTi, nanoKONTROL2

milamu
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Re: ratings reseted after update

Post by milamu »

After 2,5 weeks I became this answer from Steinberg support:

"Hereby sound or performance should not be affected"

???

MIke
Cubase Pro 10.5.0 64bit - UR22mk2 -Win8.1 - 6core i7 - 64 GB RAM

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sidfrancis
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Re: ratings reseted after update

Post by sidfrancis »

ouch...nice answer... :evil: ;-(

I do not hope that all my rating will be gone with the next update. Anyone a clue where these are stored?
Liebe ist das Zentrum der Musik. Ist keine Liebe darin handelt es sich um ein Geräusch

milamu
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Re: ratings reseted after update

Post by milamu »

On OSX:
User/Library/Preferences/Padshop(Retrologue)

I copied these folders, but not sure, if it will work, if i have to restore my ratings.

Mike
Cubase Pro 10.5.0 64bit - UR22mk2 -Win8.1 - 6core i7 - 64 GB RAM

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