Problem when trying to update!

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Diazruanova
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Posts: 20
Joined: Sat Apr 02, 2011 2:58 pm
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Problem when trying to update!

Post by Diazruanova »

Hi,

I just tried to update The Grand 3 to the latest 3.1.0.5 ver. but each time I try, it returns an error (see attached jpg) and I already downloaded twice the update file thinking that maybe the first download was corrupted and also, I repaired the original Grand 3 installation but to no avail!

Here is the error text translation since the image is in Spanish:

" The installer found an unexpected error when trying to install this package. This may indicate a problem with this package. The error code is 2254"

anyone?

Thanks a lot
Attachments
2011-06-09_133225.jpg
(24.8 KiB) Not downloaded yet
Windows 7 Home Premium 64bit
CPU: Intel Core i7 860 @ 2940 MHz // GPU: ATI-Radeon HD 5670
MotherBoard: Gigabyte H55M-USB3 // RAM: 8Gb // Audio Card: M-Audio Audiophile 2496

Cubase (x64 Bit) 6.0.5
The Grand 3 ver. 3.1.1 64Bit // Halion Symphonic Orchestra 1.5.0 x 64 Bit
EWQLSO Symphonic Orchestra GOLD 64Bit (Play 3.0.21)

jose.a.araya
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Posts: 2
Joined: Thu Dec 22, 2011 5:01 am
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Re: Problem when trying to update!

Post by jose.a.araya »

Hello
I have the same problem. I was wondering if you got it fixed.
Thank you,
Jose

Diazruanova
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Posts: 20
Joined: Sat Apr 02, 2011 2:58 pm
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Re: Problem when trying to update!

Post by Diazruanova »

jose.a.araya wrote:Hello
I have the same problem. I was wondering if you got it fixed.
Thank you,
Jose
Yep!

The official installer that is on the website for download as the very latest, is Ver. 3.1.0 with a release date of 24/01/2011, BUT this is wrong!!! because the very, very latest is Ver. 3.1.1 with the following release date: 08/02/2011
so just go to the following address and download the correct ver:

ftp://ftp.steinberg.net/Download/VSTi_T ... /3.1.1/PC/

It seems that Steinberg NEVER noticed their error and it also seems that either, nobody is buying this product, or people do not care about updating it, so go figure :roll:
Windows 7 Home Premium 64bit
CPU: Intel Core i7 860 @ 2940 MHz // GPU: ATI-Radeon HD 5670
MotherBoard: Gigabyte H55M-USB3 // RAM: 8Gb // Audio Card: M-Audio Audiophile 2496

Cubase (x64 Bit) 6.0.5
The Grand 3 ver. 3.1.1 64Bit // Halion Symphonic Orchestra 1.5.0 x 64 Bit
EWQLSO Symphonic Orchestra GOLD 64Bit (Play 3.0.21)

jose.a.araya
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Posts: 2
Joined: Thu Dec 22, 2011 5:01 am
Contact:

Re: Problem when trying to update!

Post by jose.a.araya »

Thank you so much. It works like a charm. I guess people are missing out on a great VST.
Happy holidays! :P

Guest

Re: Problem when trying to update!

Post by Guest »

Diazruanova wrote:
jose.a.araya wrote:Hello
I have the same problem. I was wondering if you got it fixed.
Thank you,
Jose
Yep!

The official installer that is on the website for download as the very latest, is Ver. 3.1.0 with a release date of 24/01/2011, BUT this is wrong!!! because the very, very latest is Ver. 3.1.1 with the following release date: 08/02/2011
so just go to the following address and download the correct ver:

ftp://ftp.steinberg.net/Download/VSTi_T ... /3.1.1/PC/

It seems that Steinberg NEVER noticed their error and it also seems that either, nobody is buying this product, or people do not care about updating it, so go figure :roll:
I just came across this posting so sorry for this late reply! The Grand 3.1.1 is only needed for Japanese systems and thus is only actively used on our Japanese website. In general, we have several other files on the FTP that are not used on steinberg.net as the are only needed for specific markets.

Diazruanova
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Posts: 20
Joined: Sat Apr 02, 2011 2:58 pm
Contact:

Re: Problem when trying to update!

Post by Diazruanova »

EdDoll wrote:
Diazruanova wrote:
jose.a.araya wrote:Hello
I have the same problem. I was wondering if you got it fixed.
Thank you,
Jose
Yep!

The official installer that is on the website for download as the very latest, is Ver. 3.1.0 with a release date of 24/01/2011, BUT this is wrong!!! because the very, very latest is Ver. 3.1.1 with the following release date: 08/02/2011
so just go to the following address and download the correct ver:

ftp://ftp.steinberg.net/Download/VSTi_T ... /3.1.1/PC/

It seems that Steinberg NEVER noticed their error and it also seems that either, nobody is buying this product, or people do not care about updating it, so go figure :roll:
So how come that we were NOT able to use your regular 3.1.0 and the only way to update was top install the 3.1.1?
BTW it is working great!
I just came across this posting so sorry for this late reply! The Grand 3.1.1 is only needed for Japanese systems and thus is only actively used on our Japanese website. In general, we have several other files on the FTP that are not used on steinberg.net as the are only needed for specific markets.
So how come that we were NOT able to use your regular 3.1.0 installer (error 2254) and the only way to update was to install the 3.1.1?
BTW it is working great and it is NOT the Japanese ver.
Windows 7 Home Premium 64bit
CPU: Intel Core i7 860 @ 2940 MHz // GPU: ATI-Radeon HD 5670
MotherBoard: Gigabyte H55M-USB3 // RAM: 8Gb // Audio Card: M-Audio Audiophile 2496

Cubase (x64 Bit) 6.0.5
The Grand 3 ver. 3.1.1 64Bit // Halion Symphonic Orchestra 1.5.0 x 64 Bit
EWQLSO Symphonic Orchestra GOLD 64Bit (Play 3.0.21)

Guest

Re: Problem when trying to update!

Post by Guest »

Frankly, I don't know as nothing in this regards has been changed. It is good to know that it worked for you though!

enricberneda
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Posts: 11
Joined: Tue Jun 07, 2011 1:18 pm
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Re: Problem when trying to update!

Post by enricberneda »

I've bought The Grand 3 (the box came with the 3.0.0 version).

The 3.1.0. update install doesn't work (it says the famous "2254 Error").

The 3.1.1 that you've said, from FPT server, doesn't work either (it says "cannot install it, you have already a newer version")... but isn't true! Officialy The Grand 3 software indicates I have the 3.0.0 version.

It's frustrating, what can I do?

Regards. Thank you.

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