Losing sound after playing about 10 minutes (El Capitan)

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anhtran
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Losing sound after playing about 10 minutes (El Capitan)

Post by anhtran » Sun Nov 15, 2015 3:57 am

My system:
- iMac with El Capitan 10.11.1
- Driver version 1.9.6 that was announced compatible with 10.11.
- CI1 device.

1. Using Logic Pro: Normal start but it has a problem after playing about 10 minutes. A prompt popped out: "Problems syncing external midi device". I tried searching and doing with many switches in settings but did not change anything.

2. Using AmpKit app standalone: Normal start but it also has the same problem, losing sound after playing about 5-10 minutes. Each time of that, I just waited for a while to restore the normal sound. I think the driver software has the compatibility issues with El Capitan.

Edit: I tested with Yosemite 10.10.3 on the same machine, same software. There are no issues happen.

ThorTheNorseman
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Re: Losing sound after playing about 10 minutes (El Capitan)

Post by ThorTheNorseman » Thu Nov 19, 2015 6:14 pm

I'm having what sounds like the same issue, with drivers that I downloaded and installed yesterday. YouTube and Spotify will cut off after a few minutes, and then come back later, first with distorted bursts of sound, before it then recovers fully. Stopping and starting playback is a workaround, but only temporarily. I'm using a MacBook Pro Mid-2012 running OS X 10.11.1.

diegobon
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Re: Losing sound after playing about 10 minutes (El Capitan)

Post by diegobon » Wed Nov 25, 2015 6:03 pm

ThorTheNorseman wrote:I'm having what sounds like the same issue, with drivers that I downloaded and installed yesterday. YouTube and Spotify will cut off after a few minutes, and then come back later, first with distorted bursts of sound, before it then recovers fully. Stopping and starting playback is a workaround, but only temporarily. I'm using a MacBook Pro Mid-2012 running OS X 10.11.1.
I am having the same issue on Mac Pro 2013 OS X 10.11.1 and CI2 interface.
New drivers seem not to solve the problem.

ThorTheNorseman
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Re: Losing sound after playing about 10 minutes (El Capitan)

Post by ThorTheNorseman » Thu Nov 26, 2015 2:43 pm

Just out of curiosity... is anyone having graphics glitches ever since installing El Capitan? Firefox with hardware acceleration enabled (the default setting) caused me a lot of headaches. All the problems disappeared after I disabled hardware acceleration, but full-screen video is slow now, of course. El Capitan is the buggiest new release of OS X I have ever encountered, and I've been through 3 or 4 releases.

bigodinho
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Re: Losing sound after playing about 10 minutes (El Capitan)

Post by bigodinho » Thu Nov 26, 2015 8:53 pm

I'm also having problems with El Capitan 10.11.1, USB driver 1.9.6, CI1. When playing video, sometimes it will fast forward very fast and break. If I stop it and restart it fixes it for a while. I think the problem is related to 48 Khz vs 441.1 Khz audio. I have noticed that in Audio Midi Setup the output sample rate will switch to 44.1 if I open a project in GarageBand that uses 44.1. If I quit GarageBand and play a video with 48Khz audio the output sample rate does not switch to 48Khz.

anhtran
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Re: Losing sound after playing about 10 minutes (El Capitan)

Post by anhtran » Sat Nov 28, 2015 3:16 am

I've just found out that the same issue also occurs in Yosemite latest version 10.10.5. The difference is that it only appears very fast about less than 1 second. I tested by uninstalling driver version 1.9.6, then try the older 1.9.4. Nothing happens after that. I still think the problem is the compatibility of new driver 1.9.6 that released in 2nd November.

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Re: Losing sound after playing about 10 minutes (El Capitan)

Post by diegobon » Thu Dec 03, 2015 10:53 pm

Same problem here:
-Mac Pro 2013 OSX 10.11.1
-CI2 version 1.9.6

Loss of audio every few minutes for 5-10 seconds

New drivers seem to be not compatible with El Capitan at all!
Steinberg, please do something...

satrya
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Re: Losing sound after playing about 10 minutes (El Capitan)

Post by satrya » Fri Dec 04, 2015 4:04 am

Same problem too, please fix it :cry:

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Re: Losing sound after playing about 10 minutes (El Capitan)

Post by Ed Doll » Fri Dec 04, 2015 1:03 pm

Ed Doll, Support Manager
Steinberg Media Technologies GmbH
Hamburg, Germany

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