audio device rejection?

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serge1970
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audio device rejection?

Post by serge1970 » Mon Nov 04, 2019 10:26 am

Hi,
I've got Wavelab Elements 10 installed on my personal computer running through a Creative Audigy 5/RX audio card. It's used for simple editing. Unfortunately I'm getting this error constantly and I cannot play any audio at all.
I load the audio file and when I run it, an error pops up: "The audio device (44 100 Hz) rejected the sample rate change."
I've tried to change all the outputs in the playback preferences section and it still comes up with the error. Audacity and Groove play fine. It's just Wavelab. Is there a setting I'm missing out on?
Thanks!!

PG
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Re: audio device rejection?

Post by PG » Mon Nov 04, 2019 12:15 pm

Did you try to open the Control Panel of your audio device? What sample rate do you see there?
Philippe

serge1970
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Re: audio device rejection?

Post by serge1970 » Tue Nov 05, 2019 1:52 am

Thanks for the quick reply.
I have opened the Control Panel and the sample rate is 44 100.
I might need to reinstall the Creative drivers? It's odd as everything else (Audicity, Groove, etc...)
Maybe a reinstall of Wavelab as well?

markino
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Re: audio device rejection?

Post by markino » Tue Nov 05, 2019 8:12 am

Hello, same thing here on my hp laptop win 10 64,plus audio is poor, never had this problem and I tried unsuccessfully to fix it. Help needed.

Thanks PG
Marco

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Re: audio device rejection?

Post by PG » Tue Nov 05, 2019 8:24 am

Not when opening WaveLab, but after trying to start playback, you should see the sample rate that was reported by the audio driver, there:
2019-11-05_08-23-21.png
(6.13 KiB) Not downloaded yet
Do you see it?
Philippe

markino
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Re: audio device rejection?

Post by markino » Tue Nov 05, 2019 11:51 am

Hi PG, no, after the rejection message nothing shows in Elements in the MS.

Currently running Essential6, and also Elements 9 and 9.5 did not have this problem

The audio signal has a mid-range bump also, telephone like audio, very weird
Elemenst 10 rejects sample rate.png
(56.01 KiB) Not downloaded yet
Marco

PG
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Re: audio device rejection?

Post by PG » Tue Nov 05, 2019 12:04 pm

If you are ok, I can tell you in PM how to run diagnostics about this case.
Philippe

markino
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Re: audio device rejection?

Post by markino » Tue Nov 05, 2019 12:06 pm

Yes please PG, thanks
Marco

serge1970
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Re: audio device rejection?

Post by serge1970 » Tue Nov 05, 2019 9:58 pm

From the image you sent me, my wavelab is at 44 100. I’m stuck here and don’t know what to do. Still have no audio.

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