Quick way to crash Wavelab Elements 10--try to edit cd-text

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Socrates
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Quick way to crash Wavelab Elements 10--try to edit cd-text

Post by Socrates » Sun Oct 27, 2019 11:31 pm

Just got wavelab elements 10. Updated to 10.0.5. Running in windows 10. Created a montage, went to create cd--says that track, title, and cd-text information is required. Ok... So, go to edit cd-text and wavelab immediately crashes and disappears from screen...

Same quick exit if I double click the cd-text edit box.

Steinberg download assistant just downloaded 10.0.0. I found an update to 10.0.5 on this website, and I see a post in this forum where 10.0.22 is described as the current version--something is not going right here.

When I go to help-check for updates, it takes me to the wavelab 9.5 updates page--again, things are not going well.

Socrates
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Re: Quick way to crash Wavelab Elements 10--try to edit cd-text

Post by Socrates » Sun Oct 27, 2019 11:53 pm

Windows application log:

Fault bucket 1847750549932680732, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: WaveLabElements10_0.exe
P2: 10.0.5.25
P3: 5dad8c77
P4: WaveLabElements10_0.exe
P5: 10.0.5.25
P6: 5dad8c77
P7: c0000005
P8: 0000000000d91d31
P9:
P10:

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER3725.tmp.dmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER3774.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER3784.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER3782.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER3793.tmp.txt

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_WaveLabElements1_575c1470fe4880f3589896232c4c194a5d25c89_bf0ea068_e307c645-5108-4ad6-91f8-86eb615a13d0

Analysis symbol:
Rechecking for solution: 0
Report Id: a1991e0d-f7d3-4bef-ad21-792f0aa6c978
Report Status: 268435456
Hashed bucket: 7f7a55d9d2ee31ec29a48755da45261c
Cab Guid: 0

PG
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Re: Quick way to crash Wavelab Elements 10--try to edit cd-text

Post by PG » Mon Oct 28, 2019 7:49 am

went to create cd--says that track, title, and cd-text information is required
Please give more details about your procedure, because I can't reproduce. Thanks.
Philippe

Socrates
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Re: Quick way to crash Wavelab Elements 10--try to edit cd-text

Post by Socrates » Mon Oct 28, 2019 5:09 pm

I don't have much detail to add to my earlier description. I created a montage with over 30 tracks and when I try to update the cd-text, the program crashes. When I verify the cd, I get the message that track, title, and cd-text needs to be filled in.

That fact that you can't reproduce it is unfortunate, as those are the most difficult problems to solve.

Would I be able to install and run wavelab 9.5 to see if that works using my 10 license?

If you have any way of doing debug traces or want to see the montage file let me know.

I suppose getting my money back is out of the question...

I created a montage consisting of a single short sample and went into the cd and was able to open the cd edit box without the program crashing. In the montage that crashes, there are some clip names that are long. Is it possible that the program has a length limitation that it is not checking?

Also, during the creation of the montage, I made a mistake and split a clip in two. I noted that as far as I can tell, there is no way to join two clips that have been split. I deleted one of the clips and then extended the other. My best guess right now is that the montage file has gotten tangled up to the point where the program cannot handle it, but I did nothing but normal operations on it.

PG
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Re: Quick way to crash Wavelab Elements 10--try to edit cd-text

Post by PG » Mon Oct 28, 2019 7:12 pm

Under Windows, you can generate one crash dump from WaveLab if you do so:
While pressing the Alternate key (press first and maintain), select "Global preferences" from the WaveLab menu with the mouse.
In that case, there is a new tab called "Diagnostics". There you can activate several functions.
Activate the option "Enable crash report". Quit and relaunch WaveLab.
If a crash happens, one crash dump is generated.
Philippe

Socrates
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Re: Quick way to crash Wavelab Elements 10--try to edit cd-text

Post by Socrates » Mon Oct 28, 2019 11:52 pm

Thanks for your attention. I created the crash report per your procedure and mailed it to the gmail address the bug report generated. It is over 7 meg, so I hope it makes it through the emails systems.

PG
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Re: Quick way to crash Wavelab Elements 10--try to edit cd-text

Post by PG » Tue Oct 29, 2019 5:35 am

Thanks. I will be absent for 2 days, but I look at it when back.
Philippe

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