Crashes on file open from empty screen (OSX Mojave)

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cybacolt
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Crashes on file open from empty screen (OSX Mojave)

Post by cybacolt » Sun Oct 27, 2019 4:36 pm

I can open a file from the initial splash page, but File > New or File > Open from an empty screen causes a crash every time.

Not really sure where to go from here, so trying the forums before I start hassling the local distributor...

i'm running:
macOS Mojave 10.14.2
eLicenser Control 6.11.9.2258 + Registered Soft eLicense
WaveLab Elements 10.0.5 (No plugins, clean install)

PG
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Re: Crashes on file open from empty screen (OSX Mojave)

Post by PG » Sun Oct 27, 2019 5:47 pm

Quit WaveLab and delete /Users/YourName/Library/Preferences/WaveLab Elements 10.0/
Philippe

cybacolt
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Re: Crashes on file open from empty screen (OSX Mojave)

Post by cybacolt » Mon Oct 28, 2019 2:32 pm

thanks - seems to have done the job. will report back if it doesnt resolve it.

cybacolt
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Re: Crashes on file open from empty screen (OSX Mojave)

Post by cybacolt » Tue Oct 29, 2019 3:18 pm

this unfortunately only worked temporarily, now regardless of deletion of Preferences/WaveLab Elements 10.0/, or reinstalling Wavelabs, it crashes every time i try and do anything from the file menu, or the file browser window.

currently i can only open files from the splash window :(

PG
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Re: Crashes on file open from empty screen (OSX Mojave)

Post by PG » Tue Oct 29, 2019 6:04 pm

Can you try opening files from the file browser window? Or even by drag and drop from the finder?
Philippe

cybacolt
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Re: Crashes on file open from empty screen (OSX Mojave)

Post by cybacolt » Wed Oct 30, 2019 3:53 pm

different file opening methods:
- from the 'File' menu - crashes
- from the file browser window - crashes
- from the initial splash window - works
- from right click on the audio file and opening with wavelab - works
- drag and drop - works

cybacolt
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Re: Crashes on file open from empty screen (OSX Mojave)

Post by cybacolt » Sat Nov 02, 2019 2:09 pm

It also crashes when i try and render, or try to 'Save As' - I've now lost all my work. this is really disappointing.

It (pardon the pun) renders this product useless to me.

please fix this! :(
Last edited by cybacolt on Sat Nov 02, 2019 2:23 pm, edited 1 time in total.

PG
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Re: Crashes on file open from empty screen (OSX Mojave)

Post by PG » Sat Nov 02, 2019 2:12 pm

It also crashes when i try and render
Send me a crash log in PM then.
Philippe

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