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Cubase crashes ucrtbase.DLL

Posted: Tue Apr 09, 2019 11:06 pm
by User01
Dears!
Just installed last verson of Cubase 10. When trying to launch it I get windows crashed popup.
Does anybody have the same and know the solution?


Problem Event Name: BEX64
Application Name: Cubase10.exe
Application Version: 10.0.15.136
Application Timestamp: 5c48da34
Module name with error: ucrtbase.DLL
The version of the module with the error: 10.0.10240.16390
Module timestamp with error: 55a5b718
Exception Offset: 0000000000065a4e
Exception code: c0000409
Exception data: 0000000000000007
OS Version: 6.2.9200.2.0.0.768.100
Language code: 1049
Additional Information 1: e42f
Additional Information 2: e42fa7aca792df9a1cff9accb8721bc7
Additional Information 3: 5a15
Additional Information 4: 5a15489a2876f5fc63c4644d24fca7b3

Thank you!

Re: Cubase crashes ucrtbase.DLL

Posted: Wed Apr 10, 2019 2:19 pm
by andony89
Hi. Cubase 10 crashes on my system too and does not create crash logs. BEX64 error doesnt appear in my windows logs but ucrtbase.dll does.
Also we get the same exception code : 0xc0000409 (stack buffer overflow) whatever that means.
This is the event log that Windows generates when Cubase closes itself out of the blue :

Faulting application name: Cubase LE AI Elements 10.exe, version: 10.0.15.136, time stamp: 0x5c48ddb8
Faulting module name: ucrtbase.dll, version: 10.0.17763.348, time stamp: 0x26a80883
Exception code: 0xc0000409
Fault offset: 0x000000000006e91e
Faulting process id: 0x23a8
Faulting application start time: 0x01d4ebb9704c826e
Faulting application path: C:\Program Files\Steinberg\Cubase LE AI Elements 10\Cubase LE AI Elements 10.exe
Faulting module path: C:\Windows\System32\ucrtbase.dll
Report Id: 36f95f60-2ee5-4fa8-a7e6-3d8f3066e569
Faulting package full name:
Faulting package-relative application ID:

In my case it seems to be the graphics driver. I contacted Steinberg and they provided me with some possible fixes but none of them solved the problem.
Last possible fix they sent me was from this topic : viewtopic.php?t=148977#p843037
I see a BEX64 error in your Windows log so this may be useful in your case. On my system it doesn´t help.
Cheers !

Re: Cubase crashes ucrtbase.DLL

Posted: Thu May 02, 2019 6:46 pm
by hendrik
Hi,
any updates on this issues? I have the same problem that Cubase 10.0.20 crashes

Thanks in Advance
Hendrik

Re: Cubase crashes ucrtbase.DLL

Posted: Tue May 14, 2019 12:55 am
by evo4jon
Yep Same here:

Faulting application name: Cubase LE AI Elements 10.exe, version: 10.0.20.187, time stamp: 0x5c9361dc
Faulting module name: ucrtbase.DLL, version: 10.0.10240.16390, time stamp: 0x55a5b718
Exception code: 0xc0000409
Fault offset: 0x0000000000065a4e
Faulting process ID: 0x1444
Faulting application start time: 0x01d509d8b87785b0
Faulting application path: C:\Program Files\Steinberg\Cubase LE AI Elements 10\Cubase LE AI Elements 10.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ucrtbase.DLL
Report ID: f79c7c30-75cb-11e9-bf07-2244ffeeff22

Reaper Works great though :roll:

In 1996 I bought Cubase Audio XT with a Session 8 interface and it crashed constantly. I lost several bands recordings due to cross linked files and I was finally posted a floppy disk with the update that fixed the faulty dll. I recall I dealt with a Giles Farley at Digidesign because no one would pick up the phone at steinberg. The cost of the kit was about £3500!!! Oh...and it was the deposit for a house, which I spent on Kit much to my parents upset.

I finally bought a second hand version of VST 5.1 in 1999. I have been using this version ever since because I was nervous of any upgrade. I used my kit professionally

Now here in 2019 not much has changed.... Cubase 10 doesnt even start on my PC. :lol: :lol: :lol: :lol:

If this problem ain't fixed quick then I am going to use Reaper as my History with Steinberg is Horrible!!!!

Re: Cubase crashes ucrtbase.DLL

Posted: Fri May 31, 2019 8:14 am
by Martin.Jirsak
Hi and welcome,

Try to follow this thread, please.

Re: Cubase crashes ucrtbase.DLL

Posted: Mon Jun 03, 2019 9:23 am
by evo4jon
Its no Good, I'am afraid. I have Nvidia not AMD Radeon. I also think that crippling the Graphics card with a bog standard Windows Driver is a JOKE!

I am running Reaper now. It allows 8 versions of Avenger to run at 17% CPU !!!It seemlessly runs all my old 32 bit plugins and the 64 bit plugins too !
I don't have to cripple my computer and its 88% cheaper than Cubase Pro !

I have removed all traces of Cubase LE from my PC now and am devoting my time to learning all about Reaper and configuring it to all the Keyboard shortcuts which are the same for Cubase. I was prepared to spend the full amount buying the "best", but it would have been money wasted and another reason to feel bad in life. Reaper is an honest decent program which works and works really well! Its also a very good price too, which will help me to enjoy making music again. Thank you Reaper for making such a great program and being there for us musicians.