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Video Glitch Problem

Posted: Sat Jul 28, 2018 9:13 pm
by fejunq
Hi,

I'm having an issue with vídeo running on Nuendo 8.2 and Cubase 9.5.

I hit play and about 10 seconds after, the video glitches. I have the softwares installed on 3 computers running Windows 10 , but this problem only happens on computers without offboard graphic cards.
The solution by now is to disable and enable the video window. But I literally have to do this from 10 to 10 seconds, every single time I hit play.

I tried almost all the codecs and formats suggested here https://helpcenter.steinberg.de/hc/en-u ... d_settings
MP4, MOV, AVI
ProRes, h264, JPEG

I have Live 10 and Reaper running on these same computers, and have no trouble using video on these softwares.

Any help? It's getting impossible to work.
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Re: Video Glitch Problem

Posted: Sun Jul 29, 2018 5:13 pm
by Bernhard
I have seen this issue on one computer here which is the only one using Intel onboard graphics:

Let's compare specs:

Mine is a Core i7 8700 with Z370 Chipset and onboard graphic.

Please let me know your specs

Re: Video Glitch Problem

Posted: Sun Jul 29, 2018 10:49 pm
by fejunq
Hi Bernhard,

Mine is a Dell Intel Core i7-7700
Onboard Intel HD Graphics 630

Did you solve your problem?

Re: Video Glitch Problem

Posted: Mon Jul 30, 2018 8:42 pm
by Bernhard
ok, it seems to be a specific incompatibility with Intel HD graphic,
I will report to Steinberg and see if they can repro this behaviour:

IMG_20180530_163535723.jpg
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Re: Video Glitch Problem

Posted: Tue Jul 31, 2018 7:42 pm
by fejunq
That would be great Bernhard!
Thank you!

Re: Video Glitch Problem

Posted: Sat Aug 11, 2018 8:26 pm
by Getalife2
Please take this suggestions without offense. How about adding an inexpensive, dedicated video card?

Re: Video Glitch Problem

Posted: Thu Aug 30, 2018 12:03 am
by starsky
I'm seeing this problem too because, ironically, the dedicated dock video card is Intel HD P630.
I will eventually get an eGPU but it sure would be nice for this to work with the Intel HD chipset.

Re: Video Glitch Problem

Posted: Wed Oct 24, 2018 3:18 pm
by Tumppi Järnefelt
Hello!
I seem to be having this issue also now with 8.3. Odd enough, didn't happen with earlier versions. Don't want to roll back.

Anything else to try but to buy a graphics card?

Re: Video Glitch Problem

Posted: Wed Oct 24, 2018 7:10 pm
by fejunq
Hi Tumpii, I got this issue solved after a lot of drivers and updates, from Windows and the Video Card (drivers downloaded from the Intell website).
Today the problem returned, still on 8.2. Then I downloaded the new Intell deiver and Nuendo 8.3, but this time it didn't fix. Now I don't know what to do.

Re: Video Glitch Problem

Posted: Thu Oct 25, 2018 7:29 am
by Tumppi Järnefelt
This sucks. Big time.

Re: Video Glitch Problem

Posted: Mon Jun 03, 2019 12:17 am
by JustBruno
I'm a Cubase 8.5 PRO user and I'm having the exact same issue, also with Intel Onboard HD Graphics. It's absolutely frustrating and it's killing my workflow. Other DAWs I have don't show this problem. I had no luck contacting support in this regard. Of course, I should upgrade my graphic card but that doesn't justify Steinberg having such A HUGE flaw.

Re: Video Glitch Problem

Posted: Thu Jun 06, 2019 2:40 pm
by fejunq
Hi Bruno, the only way I found out to get this fixed it is to get you video card driver updated.
You can use this link: https://www.intel.com/content/www/us/en ... etect.html

I got this fixed once, then Nuendo release an update and the problem returned. This second time I couldn't fix it because Intell website accused my computer to use drivers from Dell. I had to wait about 6 months until Dell release an updated driver. Now it is working just fine.