Cubase crashes after few specific steps

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MysteryIslandsMusic
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Cubase crashes after few specific steps

Post by MysteryIslandsMusic »

Hi support heros.

This would be my first post here :shock: , because I am not able to solve this. I have a plug-in, which works fine while using it.

When I remove the plug-in from Cubase, everything is fine.
If I click + sign and any of the selections from that dropdown window ie. Add Instrument Track... Cubase quits.

Crash logs attached. I'm out of ideas what is causing it. Everything is up-to date in regards of drivers and what not. Two different variations of the crash occurrence, both resulted from same actions.

Plug-in is Mystery Islands Music Waldorf Pulse2X Editor. I can throw the download over via email if it is required.
Attachments
Cubase 9.5_2020-10-05-150008_Jani-Mac-Pro-2013.crash
(140.84 KiB) Downloaded 11 times
Cubase 9.5_2020-10-05-152603_Jani-Mac-Pro-2013.crash
(142.77 KiB) Downloaded 7 times

Martin.Jirsak
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Re: Cubase crashes after few specific steps

Post by Martin.Jirsak »

Hi and welcome,

Please make sure the plug-ins are up to date.

Could you try in Cubase Safe Start Mode [Disable preferences], please?
Martin Jirsak
How to show notes of the chord/scale only
Cubase Training

Cubase Pro (last officially supported version all the time)
macOS (last update)

MysteryIslandsMusic
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Posts: 6
Joined: Mon Oct 05, 2020 1:19 pm
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Re: Cubase crashes after few specific steps

Post by MysteryIslandsMusic »

Hi,

Thanks for the reply. I did start with safe mode & disable preferences. Here is the result with the procedure from post 1. Looks the same to me.
I always keep my plug-in up to date.

The biggest issue is: If I set a debug point to plug-in, it won't catch anything. Plug-in has been removed from Cubase and therefore no crash. The crash occurs when I press to add new tracks.
Attachments
Cubase 9.5_2020-10-09-081926_Jani-Mac-Pro-2013.crash
(149.41 KiB) Downloaded 9 times

Martin.Jirsak
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Re: Cubase crashes after few specific steps

Post by Martin.Jirsak »

Hi,

All the crashes are in the graphic area.

Could you try to reinstall Cubase?

CAN-32008
Martin Jirsak
How to show notes of the chord/scale only
Cubase Training

Cubase Pro (last officially supported version all the time)
macOS (last update)

MysteryIslandsMusic
New Member
Posts: 6
Joined: Mon Oct 05, 2020 1:19 pm
Contact:

Re: Cubase crashes after few specific steps

Post by MysteryIslandsMusic »

Yeah I'll give it a shot. Could this be because of my plug-in? I mean it works with any other plug-in, but when I add my plug-in, remove it and try to add something else = crash.

I'm just out like a snowman with this issue and my plug-in customers are experiencing the same issue too (specific to macOS)

Martin.Jirsak
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Re: Cubase crashes after few specific steps

Post by Martin.Jirsak »

Hi,

If it's reproducible at multiple systems, then it's quite likely.
Martin Jirsak
How to show notes of the chord/scale only
Cubase Training

Cubase Pro (last officially supported version all the time)
macOS (last update)

MysteryIslandsMusic
New Member
Posts: 6
Joined: Mon Oct 05, 2020 1:19 pm
Contact:

Re: Cubase crashes after few specific steps

Post by MysteryIslandsMusic »

Hi,

OK I'm re-downloading the full installer now. Lets see how it goes.

I have seen reports from all macOS Cubase users, but here is the catch:
Live, StudioOne, Reaper or any other macOS VST host does not crash.

Therefore I'm asking for your help on this one. I can not trace it down, as it happens after I have removed my plug-in from the track. So the track view is empty, therefore I have no breakpoints to follow up. :?

Can I send over the VST so you could load it up, remove it from the track and see what happens? I mean, you can trace this further away since I can't debug Cubase functions.

Martin.Jirsak
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Re: Cubase crashes after few specific steps

Post by Martin.Jirsak »

Hi,

Sorry, I also can't debug Cubase function during the runtime.
Martin Jirsak
How to show notes of the chord/scale only
Cubase Training

Cubase Pro (last officially supported version all the time)
macOS (last update)

MysteryIslandsMusic
New Member
Posts: 6
Joined: Mon Oct 05, 2020 1:19 pm
Contact:

Re: Cubase crashes after few specific steps

Post by MysteryIslandsMusic »

Oh ok..

I did re-install everything and no luck. I just can't wrap my head around this :? Who can run the debug on Cubase to see what is going on? This is only happening with VST @ macOS Cubase and it's killing me. Every other DAW works just fine.

Martin.Jirsak
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Posts: 25108
Joined: Sun Mar 20, 2011 3:52 pm
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Re: Cubase crashes after few specific steps

Post by Martin.Jirsak »

Hik

Isn't there a VST plug-ins developers forum by any chance?
Martin Jirsak
How to show notes of the chord/scale only
Cubase Training

Cubase Pro (last officially supported version all the time)
macOS (last update)

MysteryIslandsMusic
New Member
Posts: 6
Joined: Mon Oct 05, 2020 1:19 pm
Contact:

Re: Cubase crashes after few specific steps

Post by MysteryIslandsMusic »

Oh yes there was indeed. I did not know that. I posted my issue there, so maybe this could get resolved.

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