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The download access code doesn't work.. What to do ?

Posted: Fri May 03, 2019 10:33 pm
by SLap
I just bought a Cubase 9.5 pro, i run it on Windows 10 installation. I enter the 25 part download access code and even though I enter it right, i'm told that access code doesn't exist .. Duhh ??? Help :)

Re: The download access code doesn't work.. What to do ?

Posted: Thu May 09, 2019 3:46 pm
by Martin.Jirsak
Hi and welcome,

Where exactly did you enter the Download Access Code? In your MySteinberg account to get the Activation Code?

Re: The download access code doesn't work.. What to do ?

Posted: Sun May 12, 2019 12:42 pm
by PaBlikMM
I´m facing the very same problem - my DAC does not work :/ I bought the Cubase 10 PRo via the 30 years promo in the boxed version including the eLicenser dongle and i just cant activate the DAC trough my Steinberg Account :(

Any help? :/

Re: The download access code doesn't work.. What to do ?

Posted: Mon May 13, 2019 11:49 am
by Martin.Jirsak
PaBlikMM wrote:
Sun May 12, 2019 12:42 pm
I´m facing the very same problem - my DAC does not work :/ I bought the Cubase 10 PRo via the 30 years promo in the boxed version including the eLicenser dongle and i just cant activate the DAC trough my Steinberg Account :(

Any help? :/
Hi and welcome,

If the error message is "kein AC", it should be fixed now, according to this message.