Cubase 9.5.41 shuts down by itself

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JX3D
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Cubase 9.5.41 shuts down by itself

Post by JX3D » Sat Nov 03, 2018 2:48 pm

The latest update introduced a new problem here. It shuts down Cubase without showing any error, it just disapperas. It happened last night when I left the computer for a few hours (it did make a project backup though, as I have set it to), and today when I closed a project, 30 seconds later Cubase shut down too. I have looked at the timestamps of my latest crashdumps, and it seems it doesn't create one when shutting down. But it has created some before the shutdowns, so I attach them here.
Attachments
Cubase 9.5.41.287 64bit 2018.11.1 22.16.dmp
(1.23 MiB) Downloaded 62 times
Cubase 9.5.41.287 64bit 2018.11.1 22.28.dmp
(1.17 MiB) Downloaded 49 times
Cubase 9.5.41.287 64bit 2018.11.3 13.20.dmp
About an hour later it shut down after I closed a project
(1.12 MiB) Downloaded 49 times
-Henrik J. Larsen
https://soundcloud.com/jx3d

Windows 10 Pro 64 bit (1809), i5 3,66GHz, 8 GB RAM, 1 TB SSD, 1 TB HDD.
Cubase Pro 10.0.10. Groove Agent 4, Halion 6, Omnisphere 2.5.1d, Reaktor 6, Dune 2, Arturia V Collection 3+4+5, Blue 2, Sylenth1, Absynth 5, IL Harmor, BreakTweaker, Stylus RMX, Absolute VST Collection, UVI Falcon, and more.
Steinberg CI2+, Komplete Kontrol S61 MK2, Novation LaunchControl, MIDIsport UNO, Ensoniq Mirage, Sequential Six-Trak, Roland JV1080, Roland MKS-7 - and more hardware currently not connected.

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Re: Cubase 9.5.41 shuts down by itself

Post by Prock » Sat Nov 03, 2018 2:54 pm

I can't help with the crash dumps but, one thought.... is some power setting auto shutting down the USB port that your USB dongle is plugged into? Check the settings or try a different port.

The power setting(s) may have been changed by a recent Win 10 update... maybe?

Regards 8-)
PRock Studio

DAW: Cubase Pro 10.0.20, OS: Win 10 Pro x64, CPU: Intel Core i7 4700K @ 4.0GHz, RAM: 32GB/DDR4/2800MHz, Graphics: 4GB GeForce GTX 960, Mobo: MSI Z170A Gaming Pro Carbon, AI: PreSonus Studio 192 Mobile, Mic Preamp: PreSonus TubePre, Headphone Amp: PreSonus HP4, Studio Monitors: Mackie MR5, 3rd Party VSTs: GSi VB3-II, SampleTank 3, Amplitube 4, Miroslav Philharmonik 2, EZDrummer 2

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Re: Cubase 9.5.41 shuts down by itself

Post by JX3D » Sat Nov 03, 2018 3:02 pm

Well one power setting was on (USB3 hub). Has set it right earlier but windows can change things sometimes. But I don't think that the power setting is the problem this time, as it worked fine in 9.5.40. It only have happened after the update to 9.5.41, and I have had no windows updates for about 10 days. But now I have changed the power settings to the right value (off), so I will return in a few days and report if it fixed it. Thanks.
-Henrik J. Larsen
https://soundcloud.com/jx3d

Windows 10 Pro 64 bit (1809), i5 3,66GHz, 8 GB RAM, 1 TB SSD, 1 TB HDD.
Cubase Pro 10.0.10. Groove Agent 4, Halion 6, Omnisphere 2.5.1d, Reaktor 6, Dune 2, Arturia V Collection 3+4+5, Blue 2, Sylenth1, Absynth 5, IL Harmor, BreakTweaker, Stylus RMX, Absolute VST Collection, UVI Falcon, and more.
Steinberg CI2+, Komplete Kontrol S61 MK2, Novation LaunchControl, MIDIsport UNO, Ensoniq Mirage, Sequential Six-Trak, Roland JV1080, Roland MKS-7 - and more hardware currently not connected.

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Re: Cubase 9.5.41 shuts down by itself

Post by Prock » Sat Nov 03, 2018 3:09 pm

Don't forget check about auto shut downs of hard drives and stuff like that too (screen savers, sleep modes, etc) in the power settings.

Good luck. ;)

Regards 8-)
PRock Studio

DAW: Cubase Pro 10.0.20, OS: Win 10 Pro x64, CPU: Intel Core i7 4700K @ 4.0GHz, RAM: 32GB/DDR4/2800MHz, Graphics: 4GB GeForce GTX 960, Mobo: MSI Z170A Gaming Pro Carbon, AI: PreSonus Studio 192 Mobile, Mic Preamp: PreSonus TubePre, Headphone Amp: PreSonus HP4, Studio Monitors: Mackie MR5, 3rd Party VSTs: GSi VB3-II, SampleTank 3, Amplitube 4, Miroslav Philharmonik 2, EZDrummer 2

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Re: Cubase 9.5.41 shuts down by itself

Post by JX3D » Sat Nov 03, 2018 3:19 pm

Checked. No power savings enabled at all (advanced power settings + device manager). It was only the USB3 device that was enabled before.
-Henrik J. Larsen
https://soundcloud.com/jx3d

Windows 10 Pro 64 bit (1809), i5 3,66GHz, 8 GB RAM, 1 TB SSD, 1 TB HDD.
Cubase Pro 10.0.10. Groove Agent 4, Halion 6, Omnisphere 2.5.1d, Reaktor 6, Dune 2, Arturia V Collection 3+4+5, Blue 2, Sylenth1, Absynth 5, IL Harmor, BreakTweaker, Stylus RMX, Absolute VST Collection, UVI Falcon, and more.
Steinberg CI2+, Komplete Kontrol S61 MK2, Novation LaunchControl, MIDIsport UNO, Ensoniq Mirage, Sequential Six-Trak, Roland JV1080, Roland MKS-7 - and more hardware currently not connected.

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Re: Cubase 9.5.41 shuts down by itself

Post by JX3D » Sun Nov 04, 2018 2:39 pm

So far, a day later, I have had no trouble with shutdowns. I will return if it happens again. Ie. if I get the problem again :-D
-Henrik J. Larsen
https://soundcloud.com/jx3d

Windows 10 Pro 64 bit (1809), i5 3,66GHz, 8 GB RAM, 1 TB SSD, 1 TB HDD.
Cubase Pro 10.0.10. Groove Agent 4, Halion 6, Omnisphere 2.5.1d, Reaktor 6, Dune 2, Arturia V Collection 3+4+5, Blue 2, Sylenth1, Absynth 5, IL Harmor, BreakTweaker, Stylus RMX, Absolute VST Collection, UVI Falcon, and more.
Steinberg CI2+, Komplete Kontrol S61 MK2, Novation LaunchControl, MIDIsport UNO, Ensoniq Mirage, Sequential Six-Trak, Roland JV1080, Roland MKS-7 - and more hardware currently not connected.

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Re: Cubase 9.5.41 shuts down by itself

Post by JPJ » Sun Nov 04, 2018 5:25 pm

I have a similar issue. Cubase shuts down every 15 to 20 minutes,- without any message. It simply 'disappears' !
while I am cutting mp3-file into pieces and adding processes silence and fade in/out.
It generates a 24 M dump (too large to attach).

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Re: Cubase 9.5.41 shuts down by itself

Post by Prock » Sun Nov 04, 2018 5:30 pm

JPJ wrote:
Sun Nov 04, 2018 5:25 pm
I have a similar issue. Cubase shuts down every 15 to 20 minutes,- without any message. It simply 'disappears' !
while I am cutting mp3-file into pieces and adding processes silence and fade in/out.
It generates a 24 M dump (too large to attach).
So... did you check the power settings as previously mentioned?

Regards. 8-)
PRock Studio

DAW: Cubase Pro 10.0.20, OS: Win 10 Pro x64, CPU: Intel Core i7 4700K @ 4.0GHz, RAM: 32GB/DDR4/2800MHz, Graphics: 4GB GeForce GTX 960, Mobo: MSI Z170A Gaming Pro Carbon, AI: PreSonus Studio 192 Mobile, Mic Preamp: PreSonus TubePre, Headphone Amp: PreSonus HP4, Studio Monitors: Mackie MR5, 3rd Party VSTs: GSi VB3-II, SampleTank 3, Amplitube 4, Miroslav Philharmonik 2, EZDrummer 2

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Re: Cubase 9.5.41 shuts down by itself

Post by JPJ » Sun Nov 04, 2018 8:04 pm

Dear Prock,
Thank you for your reply.
I did check and indeed there was an advanced power setting to turn off (?) the hard drive after 15 minutes (on net and on battery).
I changed that to 120 minutes and now for an hour I had no more trouble again...

Many thanks for your help !!!

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Re: Cubase 9.5.41 shuts down by itself

Post by JX3D » Fri Nov 09, 2018 12:41 am

I have now tested it for days without problems. No more shut downs. It seems it was a power setting.
It is now very stable and shuts down real fast (faster than ever), and only when I want it to shut down.
Thanks for the help Prock.
-Henrik J. Larsen
https://soundcloud.com/jx3d

Windows 10 Pro 64 bit (1809), i5 3,66GHz, 8 GB RAM, 1 TB SSD, 1 TB HDD.
Cubase Pro 10.0.10. Groove Agent 4, Halion 6, Omnisphere 2.5.1d, Reaktor 6, Dune 2, Arturia V Collection 3+4+5, Blue 2, Sylenth1, Absynth 5, IL Harmor, BreakTweaker, Stylus RMX, Absolute VST Collection, UVI Falcon, and more.
Steinberg CI2+, Komplete Kontrol S61 MK2, Novation LaunchControl, MIDIsport UNO, Ensoniq Mirage, Sequential Six-Trak, Roland JV1080, Roland MKS-7 - and more hardware currently not connected.

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Re: Cubase 9.5.41 shuts down by itself

Post by marQs » Fri Nov 09, 2018 6:40 am

I had it once, working on VariAudio. Pooof and gone. Didn't happen again luckily ;-)
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Re: Cubase 9.5.41 shuts down by itself

Post by Andce » Fri Jul 05, 2019 11:04 pm

Hei! This is an old topic, but i got the same issue just yesterday. My Cubase 9.5.50 is shutting down just 5 minutes after lunching, sometimes even faster. I have changed power plan to high performance and none of the power saving setting are on. Can it be another problem? Nothing ever goes in sleep mode. Hard disc will be turned off after 20 minutes, but cubase shuts down while i am working.

I of course use this PC for gaming too, it is ASUS ROG, can it be a problem of graphic card? I see now that it has some updates, so i will update it and see how it goes.

Tried to upload DMP file, but it's too large.

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Re: Cubase 9.5.41 shuts down by itself

Post by Andce » Fri Jul 05, 2019 11:31 pm

No, after Nvidia update, Cubase shuts down anyway, after about 2 minutes.

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Re: Cubase 9.5.41 shuts down by itself

Post by Andce » Sat Jul 06, 2019 12:14 am

Ok, i found out that i had an old driver for Scalett 6i6 and new one at the same time, i uninstalled the old one and Cubase now works already for more then 20 minutes, anxiously waiting for crash, but it seems to have solved the problem so far.

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Re: Cubase 9.5.41 shuts down by itself

Post by Prock » Sat Jul 06, 2019 1:25 pm

Andce wrote:
Sat Jul 06, 2019 12:14 am
Ok, i found out that i had an old driver for Scalett 6i6 and new one at the same time, i uninstalled the old one and Cubase now works already for more then 20 minutes, anxiously waiting for crash, but it seems to have solved the problem so far.
Thanks for reporting your findings. ;)

Regards 8-)
PRock Studio

DAW: Cubase Pro 10.0.20, OS: Win 10 Pro x64, CPU: Intel Core i7 4700K @ 4.0GHz, RAM: 32GB/DDR4/2800MHz, Graphics: 4GB GeForce GTX 960, Mobo: MSI Z170A Gaming Pro Carbon, AI: PreSonus Studio 192 Mobile, Mic Preamp: PreSonus TubePre, Headphone Amp: PreSonus HP4, Studio Monitors: Mackie MR5, 3rd Party VSTs: GSi VB3-II, SampleTank 3, Amplitube 4, Miroslav Philharmonik 2, EZDrummer 2

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