Page 1 of 1

Cubase Crashed over 150 times!

Posted: Fri Jun 22, 2018 11:31 am
by robertplatinum
Here are some problem reports for the 150+ crashes that I have had in Cubase, I don't think the problem is with Cubase though any ideas on how to fix this? Also, I've sent these screenshots to softube.

Re: Cubase Crashed over 150 times!

Posted: Fri Jun 22, 2018 2:54 pm
by Martin.Jirsak
Hi,

What did you do in Cubase before the crash?

Could you share the *.DMP file located in Documents/Steinberg/CrashDumps, please?

Re: Cubase Crashed over 150 times!

Posted: Fri Jun 22, 2018 4:39 pm
by robertplatinum
Hi. I just had the music playing. It doesn't always crash it just does so at odd times. Also, it crashes even when I've made no changes to the projects.
Thanks.

Re: Cubase Crashed over 150 times!

Posted: Fri Jun 22, 2018 5:54 pm
by Martin.Jirsak
Could you share the crash dump?

Is it the same in Cubase Safe Start Mode (after trashing Cubase preferences)?

Re: Cubase Crashed over 150 times!

Posted: Tue Jun 26, 2018 2:16 am
by robertplatinum
Martin.Jirsak wrote:
Fri Jun 22, 2018 5:54 pm
Could you share the crash dump?

Is it the same in Cubase Safe Start Mode (after trashing Cubase preferences)?
Log Name: Application
Source: Application Error
Date: 6/25/2018 9:07:31 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: Power
Description:
Faulting application name: Cubase9.5.exe, version: 9.5.20.144, time stamp: 0x5a8cceea
Faulting module name: Weiss MM-1 Mastering Maximizer._unloaded, version: 2.4.58.0, time stamp: 0x5af0b751
Exception code: 0xc000041d
Fault offset: 0x0000000000252990
Faulting process id: 0x3604
Faulting application start time: 0x01d40ce508b97047
Faulting application path: C:\Program Files\Steinberg\Cubase 9.5\Cubase9.5.exe
Faulting module path: Weiss MM-1 Mastering Maximizer.
Report Id: dbff4a8a-c809-4c06-b997-64c824698774
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2018-06-26T01:07:31.082616400Z" />
<EventRecordID>6548</EventRecordID>
<Channel>Application</Channel>
<Computer>Power</Computer>
<Security />
</System>
<EventData>
<Data>Cubase9.5.exe</Data>
<Data>9.5.20.144</Data>
<Data>5a8cceea</Data>
<Data>Weiss MM-1 Mastering Maximizer._unloaded</Data>
<Data>2.4.58.0</Data>
<Data>5af0b751</Data>
<Data>c000041d</Data>
<Data>0000000000252990</Data>
<Data>3604</Data>
<Data>01d40ce508b97047</Data>
<Data>C:\Program Files\Steinberg\Cubase 9.5\Cubase9.5.exe</Data>
<Data>Weiss MM-1 Mastering Maximizer.</Data>
<Data>dbff4a8a-c809-4c06-b997-64c824698774</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>

Re: Cubase Crashed over 150 times!

Posted: Tue Jun 26, 2018 5:50 am
by Martin.Jirsak
Hi,

Please attach the source *.dmp file to be able to resolve it.

Re: Cubase Crashed over 150 times!

Posted: Sun Jul 15, 2018 11:36 am
by vscorpio
Hi, how can you read the .dmp file? Can you please explain?

Re: Cubase Crashed over 150 times!

Posted: Sun Jul 15, 2018 1:59 pm
by Grim
Martin is just asking you to upload the whole dump file so he can analyse it for you.

Re: Cubase Crashed over 150 times!

Posted: Sun Jul 15, 2018 8:53 pm
by Martin.Jirsak
vscorpio wrote:
Sun Jul 15, 2018 11:36 am
Hi, how can you read the .dmp file? Can you please explain?
Hi,

I'm using internal Steinberg tool. There are other options – if you want to get a raw idea, where does it crash (in Cubase directly, or in some plug-in or an external component), you can use common Windows debugger, or VisualStudio. If it does crashes directly in Cubase, you cannot do this, without the internal Steinberg tool.

This is why did I ask you to share the *.dmp file.

Re: Cubase Crashed over 150 times!

Posted: Fri Jul 20, 2018 10:50 am
by vscorpio
Hi,
just for the sake of good order, I upload .dmp file on a separate specific thread :

viewtopic.php?f=253&t=141277