Inspector tabs graphics issue: dark-green and unreadable.

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Anthonie
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Inspector tabs graphics issue: dark-green and unreadable.

Post by Anthonie » Sun Jun 03, 2018 10:18 pm

After the 9.5.30 update here is a graphics issue:
the Inspector headers are now dark-green and unreadable.
Before they were light-grey.
I still have 9.5.21 installed without this issue, which shares the same preferences.
Is there a way to resolve this?
Attachments
Cubase 9.5.30 Inspector unreadable tabs.jpg
(32.8 KiB) Not downloaded yet
Cubase 9.5.21 Inspector normal.jpg
(34.2 KiB) Not downloaded yet
Last edited by Anthonie on Tue Jun 05, 2018 9:42 pm, edited 7 times in total.
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Re: Cubase 9.5.30 maintenance update available

Post by Anthonie » Mon Jun 04, 2018 1:45 pm

I resolved my graphics issue:
In the Cubase 9.5 program folder with 9.5.30 in it, I replaced the file "graphics2d.dll" by the old one from 9.5.21. (Glad I made a backup of it!!).
I don't know if this is introducing other problems, but everything seems okay for now...
Last edited by Anthonie on Mon Jun 04, 2018 2:26 pm, edited 3 times in total.
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Re: Cubase 9.5.30 maintenance update available

Post by -steve- » Mon Jun 04, 2018 1:52 pm

Anthonie wrote:
Mon Jun 04, 2018 1:45 pm
I have resolved my graphics issue:
In the Cubase 9.5 program folder with 9.5.30 in it, I replaced the file "graphics2d.dll" by the old one from 9.5.21. (Glad I made a backup of it!!).
Everything seems okay for now...
What graphics driver is loaded on your system? This could conceivably be related to that.
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Re: Cubase 9.5.30 maintenance update available

Post by Anthonie » Mon Jun 04, 2018 2:19 pm

-steve- wrote:
Mon Jun 04, 2018 1:52 pm
Anthonie wrote:
Mon Jun 04, 2018 1:45 pm
I have resolved my graphics issue:
In the Cubase 9.5 program folder with 9.5.30 in it, I replaced the file "graphics2d.dll" by the old one from 9.5.21. (Glad I made a backup of it!!).
Everything seems okay for now...
What graphics driver is loaded on your system? This could conceivably be related to that.
Intel HD Graphics
Cubase Pro 9.5.50 | Cubase Pro 10.5 | Windows 8.1 64 bits | 16 GB RAM | i5 3.3 GHz processor| SSD 500 GB 2x| Steinberg MR816x | Steinberg Midex 8 | Motu Midi Express 128 | Fostex DCM100 midi controlled mixer | much hardware synths and vst plugins

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Re: Cubase 9.5.30 maintenance update available

Post by -steve- » Mon Jun 04, 2018 2:30 pm

Hm... have not seen reports about Intel graphics like that. But since you're up and running no need to bother about it now, but when you apply the next update you might run into it again, so it's worth checking on whether the chipset or video drivers have been updated.
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Re: Cubase 9.5.30 maintenance update available

Post by Anthonie » Mon Jun 04, 2018 5:27 pm

-steve- wrote:
Mon Jun 04, 2018 2:30 pm
Hm... have not seen reports about Intel graphics like that. But since you're up and running no need to bother about it now, but when you apply the next update you might run into it again, so it's worth checking on whether the chipset or video drivers have been updated.
Ok thanks! I now updated the driver for Intel HD Graphics, can't find other drivers that need to be updated.
Now I put back the original file "graphics2d.dll" version 1.1.2.192 from the update 9.5.30 in the Cubase 9.5 Program Folder.
Unfortunately, still there are the darkgreen, unreadable headers in the Inspector.

For now I again put back the old file from my backup of the 9.5.21 Folder and I'm up and running.
Indeed with the next update I may run into the same problem.
My only worry is whether putting an old graphics2d.dll in the Program folder will cause somewhere else a problem...
Last edited by Anthonie on Mon Jun 04, 2018 8:02 pm, edited 1 time in total.
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Re: Cubase 9.5.30 maintenance update available

Post by -steve- » Mon Jun 04, 2018 5:39 pm

If you can open a ticket on this it would probably be helpful. Also, though it seems dis-intuitive, have you tried running Cubase in an initialized state just to test?
Temporarily rename

Code: Select all

%appdata%\Steinberg\Cubase 9.5_64
to

Code: Select all

%appdata%\Steinberg\XCubase 9.5_64
to see if the problem lies in any of the settings. Also make sure any previous prefs folder is also renamed so old prefs are not imported.
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Re: Cubase 9.5.30 maintenance update available

Post by Anthonie » Mon Jun 04, 2018 7:38 pm

-steve- wrote:
Mon Jun 04, 2018 5:39 pm
If you can open a ticket on this it would probably be helpful. Also, though it seems dis-intuitive, have you tried running Cubase in an initialized state just to test?
Temporarily rename

Code: Select all

%appdata%\Steinberg\Cubase 9.5_64
to

Code: Select all

%appdata%\Steinberg\XCubase 9.5_64
to see if the problem lies in any of the settings. Also make sure any previous prefs folder is also renamed so old prefs are not imported.
Thanks for your willing to help!
Yes, the first thing I tried was trashing my preferences by temporary renaming the User Settings Data Folder
("C:\Users\Anthonie\AppData\Roaming\Steinberg\Cubase 9.5_64"),
and let the program create a new one, but this didn't help.
I now also tried renaming the User Settings Folders of previous Cubase versions and even tried trashing the parent-Folder "C:\Users\Anthonie\AppData\Roaming\Steinberg" without success either.
Cubase Pro 9.5.50 | Cubase Pro 10.5 | Windows 8.1 64 bits | 16 GB RAM | i5 3.3 GHz processor| SSD 500 GB 2x| Steinberg MR816x | Steinberg Midex 8 | Motu Midi Express 128 | Fostex DCM100 midi controlled mixer | much hardware synths and vst plugins

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Re: Inspector tabs graphics issue: dark-green and unreadable.

Post by -steve- » Mon Jun 04, 2018 10:21 pm

I split the topic off and renamed it to get it some more exposure. Maybe someone else will chime in.

Anthonie, please report this in your Steinberg account when you get a chance.
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Re: Inspector tabs graphics issue: dark-green and unreadable.

Post by Anthonie » Mon Jun 04, 2018 11:14 pm

Ok thanks.
I added an image of the issue in my first post above.
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Re: Inspector tabs graphics issue: dark-green and unreadable.

Post by wanderer » Tue Jun 05, 2018 3:21 pm

Hi Anthonie.
Having the same problem here, see viewtopic.php?f=253&t=138544#p745558
Is your graphics Intel hd3000? Put in a ticket to SB Tech - they may well sort it for the next maintenance update.
The problem with using the graphics2d.dll from 9.5.21 is that it will manifest any graphics bugs from that version. I tried your replacement method and an old bug which SB has fixed in 9.5.30 returned. See viewtopic.php?f=253&t=135433#p733191
You might have the self same bug but you had not noticed it before or your system might be ok. I can live with the new bug for the time being because if I want to know what paramenter a particular box is I hover the mouse over its bypass button on its right. Hope that helps some.
Stefan
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Re: Inspector tabs graphics issue: dark-green and unreadable.

Post by Anthonie » Tue Jun 05, 2018 9:59 pm

wanderer wrote:
Tue Jun 05, 2018 3:21 pm
Hi Anthonie.
Having the same problem here, see viewtopic.php?f=253&t=138544#p745558
Is your graphics Intel hd3000? Put in a ticket to SB Tech - they may well sort it for the next maintenance update.
The problem with using the graphics2d.dll from 9.5.21 is that it will manifest any graphics bugs from that version. I tried your replacement method and an old bug which SB has fixed in 9.5.30 returned. See viewtopic.php?f=253&t=135433#p733191
You might have the self same bug but you had not noticed it before or your system might be ok. I can live with the new bug for the time being because if I want to know what paramenter a particular box is I hover the mouse over its bypass button on its right. Hope that helps some.
Stefan
Thanks for chiming in.
My graphics is Intel HD, I don't know if it's 3000, where can I find this?
The other bug you are talking about happened here only once in a while, and disappeared after restarting the program.
No problems so far with the old graphics2d.dll.
Cubase Pro 9.5.50 | Cubase Pro 10.5 | Windows 8.1 64 bits | 16 GB RAM | i5 3.3 GHz processor| SSD 500 GB 2x| Steinberg MR816x | Steinberg Midex 8 | Motu Midi Express 128 | Fostex DCM100 midi controlled mixer | much hardware synths and vst plugins

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Re: Inspector tabs graphics issue: dark-green and unreadable.

Post by xplorr » Thu Sep 13, 2018 9:01 pm

Same problem here with Intel HD3000 card.
Buttons in inspector are dark green and unreadable.

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Re: Inspector tabs graphics issue: dark-green and unreadable.

Post by malavika » Sat Sep 15, 2018 7:56 pm

same problem.. green color fill, like the graphics driver is crashed...

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Re: Inspector tabs graphics issue: dark-green and unreadable.

Post by hesca116 » Tue Oct 09, 2018 6:59 pm

Hello folks, I have a friend with the same issue.

Is there an official fix yet?

He had to rollback to 9.5.0 and in that version, he gets a black column when selecting a range within the sample editor. Look:

https://drive.google.com/file/d/15Q6WVS ... sp=sharing

Please help!

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Re: Inspector tabs graphics issue: dark-green and unreadable.

Post by xplorr » Wed Oct 10, 2018 11:29 am

I have replaced the new graphics2d.dll with the old 9.5.0 dll and that was a fix for me. Don't know what side-effects this has.

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Re: Inspector tabs graphics issue: dark-green and unreadable.

Post by Anthonie » Sat Oct 20, 2018 12:31 am

-steve- wrote:
Mon Jun 04, 2018 10:21 pm
Anthonie, please report this in your Steinberg account when you get a chance.
I recieved an answer on my request in my Steinberg account which in short says:
"Try to reinstall Cubase pro 9.5 completely"
I did not perform this yet, somebody else tried this?
I hoped the 9.5.4 update would solve it but it didn't.
In 9.5.4 I again replaced the graphics2d.dll file with the old one from 9.5.2 and the headers are okay again.
The side effect is re-appearing the other graphics issue: black boxes in the articulation field of the MIDI Editor when selecting multiple notes.
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Re: Inspector tabs graphics issue: dark-green and unreadable.

Post by albridi » Fri Nov 09, 2018 6:43 pm

Hi there,

I'm having the same issue with the Inspector tabs (dark-green and unreadable). I'm running Cubase 9.5.41 in an ASUS laptop (i7 processor, and Intel HD 3000 graphics). The problem has arised with the 9.5.40 update, and hasn't been solved with the 9.5.41 update.

Is there any solution to this? Perhaps reinstalling? Thanks in advance.

Kind regards.

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Re: Inspector tabs graphics issue: dark-green and unreadable.

Post by albridi » Tue Nov 13, 2018 6:21 pm

Somebody has solved this issue :roll: ?

Regards.

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Re: Inspector tabs graphics issue: dark-green and unreadable.

Post by Anthonie » Wed Nov 14, 2018 12:46 am

albridi wrote:
Tue Nov 13, 2018 6:21 pm
Somebody has solved this issue :roll: ?
Unfortunately no: today I did a complete reinstall but this didn't resolve the issue.
I will be using the workaround until Cubase 10 arrives...
Cubase Pro 9.5.50 | Cubase Pro 10.5 | Windows 8.1 64 bits | 16 GB RAM | i5 3.3 GHz processor| SSD 500 GB 2x| Steinberg MR816x | Steinberg Midex 8 | Motu Midi Express 128 | Fostex DCM100 midi controlled mixer | much hardware synths and vst plugins

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Re: Inspector tabs graphics issue: dark-green and unreadable.

Post by Anthonie » Wed Nov 14, 2018 3:03 pm

Anthonie wrote:
Wed Nov 14, 2018 12:46 am
albridi wrote:
Tue Nov 13, 2018 6:21 pm
Somebody has solved this issue :roll: ?
Unfortunately no: today I did a complete reinstall but this didn't resolve the issue.
I will be using the workaround until Cubase 10 arrives...
What a coincidence, that's today...!
Cubase Pro 9.5.50 | Cubase Pro 10.5 | Windows 8.1 64 bits | 16 GB RAM | i5 3.3 GHz processor| SSD 500 GB 2x| Steinberg MR816x | Steinberg Midex 8 | Motu Midi Express 128 | Fostex DCM100 midi controlled mixer | much hardware synths and vst plugins

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Re: Inspector tabs graphics issue: dark-green and unreadable.

Post by albridi » Wed Nov 14, 2018 5:21 pm

Anthonie wrote:
Wed Nov 14, 2018 3:03 pm
Anthonie wrote:
Wed Nov 14, 2018 12:46 am
albridi wrote:
Tue Nov 13, 2018 6:21 pm
Somebody has solved this issue :roll: ?
Unfortunately no: today I did a complete reinstall but this didn't resolve the issue.
I will be using the workaround until Cubase 10 arrives...
What a coincidence, that's today...!
Hi Anthonie, thanks for your reply 8-) !

Are you plan to update to Cubase 10? If so... Could you confirm if the update solve this issue? I will aprecciate it very much :mrgreen: .

Kind regards.

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Re: Inspector tabs graphics issue: dark-green and unreadable.

Post by Anthonie » Thu Nov 15, 2018 3:46 am

albridi wrote:
Wed Nov 14, 2018 5:21 pm
Are you plan to update to Cubase 10? If so... Could you confirm if the update solve this issue?
Yes, updated today.
Everything is readable. Some strange colors in the Mixer though: inserts, sends, routing are dark no matter what color chosen in presets. Fonts stay white so it is readable...
Again this is resolved by replacing graphics2.dll by the old one from Cubase 9.5.2... Strange.
And again then in Key editor black boxes appear when selecting multiple notes.... Irritating.
Cubase Pro 9.5.50 | Cubase Pro 10.5 | Windows 8.1 64 bits | 16 GB RAM | i5 3.3 GHz processor| SSD 500 GB 2x| Steinberg MR816x | Steinberg Midex 8 | Motu Midi Express 128 | Fostex DCM100 midi controlled mixer | much hardware synths and vst plugins

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Re: Inspector tabs graphics issue: dark-green and unreadable.

Post by albridi » Thu Nov 15, 2018 5:02 pm

Anthonie wrote:
Thu Nov 15, 2018 3:46 am
albridi wrote:
Wed Nov 14, 2018 5:21 pm
Are you plan to update to Cubase 10? If so... Could you confirm if the update solve this issue?
Yes, updated today.
Everything is readable. Some strange colors in the Mixer though: inserts, sends, routing are dark no matter what color chosen in presets. Fonts stay white so it is readable...
Again this is resolved by replacing graphics2.dll by the old one from Cubase 9.5.2... Strange.
And again then in Key editor black boxes appear when selecting multiple notes.... Irritating.
Oh, I see... really dissapointing :( .

I can't understand why Steinberg doesn't solve this issue, if it is clearly related to one of Cubase's library. I mean, that if the culprit were the Intel graphics driver, it should fail also with the 9.5.2 library, dont you think?

I was thinking to update too, but I will be waiting for a solution prior to waste my money. Dissapointing, really dissapointing.

Thanks for share your experience, btw.

Kind regards.

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Re: Inspector tabs graphics issue: dark-green and unreadable.

Post by albridi » Fri Nov 16, 2018 6:03 pm

Today I've noticed something really weird... The tabs has back to their logical default state :shock: ! Not dark-green unreadable anymore. Their tags are back, and their grey color too.

I'm astonished because I haven't done anything to try to solve it. The only thing that could make sense to me, is that some Windows update have done the trick. I'm really shocked.

Kind regards.

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