Cubase 9.0.20 & Multiple Mackie Control Devices: FAIL!

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Toulinwoek
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Cubase 9.0.20 & Multiple Mackie Control Devices: FAIL!

Post by Toulinwoek » Sat May 06, 2017 8:37 pm

My project studio includes the following hardware devices:
  • -Behringer X-Touch control surface
    -Behringer Motor61 keyboard controller
    -Roland A500Pro keyboard controller
    -Icon Global Q-Con Pro control surface
I need to be able to set up all four devices as Mackie Control devices in order to use the FULL functionality of each. However, when I do this, the devices don't function properly. Here are the issues:
  • -Many of the buttons that work fine when a given device is the ONLY Mackie Control device, don't work when all four are Mackie Control devices (or even if more than ONE is)
    -Switching between banks of faders is either impossible or very quirky
    -Transport controls don't work.
I can use any of the devices with full functionality as long as that device is the ONLY one set up as a Mackie Control device; the others have to be set up as Mackie HUI or something else, in which case I don't have all the functions available for those devices. I have tried this in a different DAW and have no problem with all four being set up as Mackie Control devices and they work perfectly.

I should mention that Cubase ALLOWS multiple Mackie Control devices to be set up, and gives no warning or other information about any possible issues when setting up a new Mackie Control device if there is already one set up. For that reason, this seems more like a bug or an oversight, rather than expected behavior.

At this point I'm willing to accept that I'm doing or not doing something that's causing this situation, rather than assuming that Cubase could have such a glaring limitation and Steinberg not address it! I spoke to someone at Steinberg who said this is expected behavior (that Cubase cannot 'handle' more than one Mackie Control device at a time) and the there are no plans to address it, but I find that hard to believe; I'd rather assume that I was told that by someone who didn't really know what they were talking about.

I'd welcome any thoughts at all anyone might have on this situation!
Studio LXi
OS: WinX x64
DAW: Cubase 9.0.20, et al.
Audio Interface: MOTU Audio Express
Controllers: Icon Q-Con Pro, Behringer X-Touch, Behringer Motor61, Roland A500Pro
Monitoring: Yamaha HS8 monitors AKG K612 Pro headphone, AKG K240 Studio headphone, Sony MD 7506 headphone
Music Genres: Funk, Hard Rock, Jazz, Latin, R&B, Hip Hop, Country, EDM
Experience: Oh yeah, definitely!
Quote: "I want to be rich, not famous"
Shameless Plug: If you're an artist or band that doesn't write songs, I have hundreds of original songs! Many genres. Let's get together. You can have the fame, sell the records, do the shows; I'll keep composing and collecting royalties and percentages. Deal?

Toulinwoek
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Re: Cubase 9.0.20 & Multiple Mackie Control Devices: FAIL!

Post by Toulinwoek » Sun May 07, 2017 3:08 pm

NEVERMIND!!! :)

I have figured the issue out. For the benefit of those who might also face this, here's the deal:

When you have more than one remote device set up as a Mackie Control device, Cubase 'auto-assigns' banks of eight mixer channels to each device, and only a particular device can access the eight channels it has been assigned. This makes no sense, but that's what it does. Also, and this makes no sense either, the first eight channels get assigned to the last device you add; the second eight are assigned to the next to last device, and so on. Once I figured that out, it was a matter of deciding which of the four devices I want to to use to control which group of eight channels.

To clarify, I set up the Roland A500Pro first; it will control channels 25-32 (if there are that many in the project). Next, I set up the Behringer Motor61; it controls channels 17-24. Next, the Behringer X-Touch, which controls channels 9-16 and finally I set up the Icon Global Q-Con Pro; it controls channels 1-8. If there are more than 32 channels, then ANY of the devices can access and control channels 33 and up. Devices that present more than one port to Cubase require the correct port to be selected in order for transport and other function buttons to work correctly. Be aware that, when set up this way, it is not possible for one device to access the channels that have been assigned to another device (e.g. the Q-Con will NOT be able to access and control channels 9-32, since they are assigned to other devices). If there's a way around that, which I doubt, I haven't found it yet.

While I'm glad I finally figured this out, I still say Steinberg needs to rework this so that any of the devices, even when all are set up as Mackie Control devices, can access any and all channels independently. As mentioned, at least one other DAW does this (I won't mention a competing product here, out of respect to Cubase, unless someone asks).

Also, I am quite peeved at Steinberg, :x not because of the way this all works, but because I've spent about two weeks troubleshooting this and have spoken to TWO different Steinberg support persons and neither of them (obviously) knew this! :shock: One of them actually told me Cubase isn't really compatible with multiple Mackie Control devices. Imagine that. Their support is responsive, but responsive ignorance doesn't add up to resolution!
Studio LXi
OS: WinX x64
DAW: Cubase 9.0.20, et al.
Audio Interface: MOTU Audio Express
Controllers: Icon Q-Con Pro, Behringer X-Touch, Behringer Motor61, Roland A500Pro
Monitoring: Yamaha HS8 monitors AKG K612 Pro headphone, AKG K240 Studio headphone, Sony MD 7506 headphone
Music Genres: Funk, Hard Rock, Jazz, Latin, R&B, Hip Hop, Country, EDM
Experience: Oh yeah, definitely!
Quote: "I want to be rich, not famous"
Shameless Plug: If you're an artist or band that doesn't write songs, I have hundreds of original songs! Many genres. Let's get together. You can have the fame, sell the records, do the shows; I'll keep composing and collecting royalties and percentages. Deal?

ghostdzog
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Posts: 10
Joined: Wed Apr 25, 2018 11:20 pm
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Re: Cubase 9.0.20 & Multiple Mackie Control Devices: FAIL!

Post by ghostdzog » Fri Jun 07, 2019 2:33 am

yes that sounds nuts
you would have thought with how common control surfaces are in today's day and age
and in fact, i am surprised that decent control surfaces aren't more common
with so much good software, the advent of digital audio, quality emulation plug ins
as well as good DSP devices

i am surprised that more manufacturers haven't created more control surfaces coupled with
emulation software and quality AD/DA converters
so as to replace the high end hybrid hardware

but there ya go
appears that people either like all the high end gear
or simply make do with some emulation a lesser mixing desk
and one or two not that great generic or limited feature control surfaces

appears to be a bit daft personally
but never mind

dickiedrummer
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Posts: 151
Joined: Sun Apr 17, 2011 3:36 pm
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Re: Cubase 9.0.20 & Multiple Mackie Control Devices: FAIL!

Post by dickiedrummer » Wed Aug 14, 2019 1:46 pm

I realise this is an old thread, but commenting anyway. I tried the solution Toulinwoek mentioned of adding devices in 'backward' order but it didn't seem to work for me.

I find working with Mackie protocol devices very frustrating in Cubase. Control surfaces are becoming ever more available and popular and it is well time the whole remote devices section in Cubase (which now looks visually very tired anyway) was given a proper up to date overhaul.
Soft: Windows 10 64 bit | Cubase Pro 10 | Wavelab Elements 9.5 | Halion 6 + HSO + various 3rd party from Arturia, Waves, Izotope etc
Hard: Asus P9X79 Mboard | Intel i7 3930k |16gb ram | NVidea GTX1070 | 2*24" monitors
Audio: X32 Producer desk/soundcard | Tannoy DMT2 12" main monitor + M-Audio BX5 nearfield

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