Need official answer about activating Cubase outside US

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QBass
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Need official answer about activating Cubase outside US

Post by QBass » Thu Nov 30, 2017 3:28 pm

I would really appreciate it if any official Steinberg rep provides me with an answer to each of the following scenarios. I am a Sonar user from South America and would like to opt for the special competitive crossgrade price available as downloads at SweetWater, FullCompass, etc. My local distributor is not aware of this special and not even have Cubase 9. So I need and want to purchase it online. My concern is regarding activation of geo-tagged software, support and updates.


1) I go on vacation to US. Purchase the Cubase crossgrade download from Sweetwater. Activate the product while I'm in the US and then go back to my country.

A) is that legal from Steinberg's point of view? Am I a legit user from Steinberg's point of view?

B) will I receive support from Steinberg.net?

C) will I be able to legally receive updates as well as purchase future upgrades?

2) I go to the US on vacation and buy a BOXED product of Cubase. If I go back to my country and try to activate it, it won'twork because all boxed Cubase sold in the US are geo-tagged to be used only in the US?

3) If I purchase a boxed version of Cubase from ANY store other than the local distributor for my country, it will never work?

4) If in any way I am lucky to get the Crossgrade download and I get the famous message "The activation code you entered was intended for use within the USA and you seem to be located outside the USA. While you can still proceed to activate the license, you might not receive any official technical customer support or updates in case you are located outside the USA as this version may be a Gray import." And proceed to activate it.

A) is that legal from Steinberg's point of view? Am I a legit user from Steinberg's point of view?

B) will I receive support from Steinberg.net?

C) will I be able to legally receive updates as well as purchase future upgrades?

Thank you in advance!

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Ed Doll
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Re: Need official answer about activating Cubase outside US

Post by Ed Doll » Fri Dec 01, 2017 4:23 pm

Hi QBass,
I'll try to answer your question in the next week. May I ask who exactly is your local distributor?
Ed Doll, Support Manager
Steinberg Media Technologies GmbH
Hamburg, Germany

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Ed Doll
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Re: Need official answer about activating Cubase outside US

Post by Ed Doll » Thu Dec 07, 2017 2:14 pm

Sorry that it took this long!

We have been working to make the Cubase Pro 9.5 retail version available as a download to all customers worldwide. That includes the edu and crossgrade versions as well.
That should answer most of your questions as you do not need to purchase a US only licensed Cubase version - that license would indeed be difficult as you wouldn't get any support from the US support team.

So please have a look at our online shop for crossgrade options now:
https://www.steinberg.net/en/shop/buy_p ... ro-95.html
Ed Doll, Support Manager
Steinberg Media Technologies GmbH
Hamburg, Germany

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QBass
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Re: Need official answer about activating Cubase outside US

Post by QBass » Thu Dec 07, 2017 2:19 pm

Ed, thank you very much! That's great news! I'll place the order today. Thanks again to you and all the people at Steinberg for listening to your customers. Have a great day

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Ed Doll
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Re: Need official answer about activating Cubase outside US

Post by Ed Doll » Thu Dec 07, 2017 2:41 pm

Thank you! Let me know if there's anything else!
Ed Doll, Support Manager
Steinberg Media Technologies GmbH
Hamburg, Germany

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