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Crashes...

Posted: Tue Jan 22, 2019 12:23 pm
by MNordex
Cubase 9.5 crashes everytime I work with it. If I want to record a file it crashes and the programm quit without saving anything. If I want to export files dito. I can't use this programm as a prof anymore. Anyone else has to deal with this problem?
What are good alternatives?

Re: Crashes...

Posted: Tue Jan 22, 2019 4:03 pm
by Martin.Jirsak
Hi,

Make sure your Cubase is up-to.date (Cubase 9.5.41 at the given time). Make sure, your plug-ins are up-to-data.

Try to start Cubase in Cubase Safe Start Mode.

Attach crash dump file.
Win: Documents/Steinberg/Crash Dumps folder.
Mac: Console utility > User Reports folder.

Re: Crashes...

Posted: Tue Jan 22, 2019 7:54 pm
by MNordex
Thanks for your reply. I've tried the things you said above but nothing helps. And I've upgraded everything last week so that's not the problem.

Re: Crashes...

Posted: Wed Jan 23, 2019 10:29 am
by Martin.Jirsak
Hi,

Could you attach the crash dump file then, please?

Re: Crashes...

Posted: Wed Jan 23, 2019 11:06 am
by MNordex
Where can I find the crash dump file(s)?

Re: Crashes...

Posted: Wed Jan 23, 2019 11:30 am
by Martin.Jirsak
MNordex wrote:
Wed Jan 23, 2019 11:06 am
Where can I find the crash dump file(s)?
Hi,

Please, read my post above:
Attach crash dump file.
Win: Documents/Steinberg/Crash Dumps folder.
Mac: Console utility > User Reports folder.

Re: Crashes...

Posted: Wed Jan 23, 2019 11:58 am
by MNordex
Cubase 9.5.40.259 64bit 2018.11.7 13.02.dmp
(527.61 KiB) Downloaded 23 times
This is the last .dmp file in the folder, there are no more recent ones...

Re: Crashes...

Posted: Wed Jan 23, 2019 12:30 pm
by Martin.Jirsak
Hi,

I would also recommend to update to the latest Cubase 9.5.41.

The crash is in GUI area. Could you provide more details about your system, please?

Windows version (make sure Windows is up-to-date), graphic card (chipset, driver version - make sure the driver is up-to-date, please).

Re: Crashes...

Posted: Wed Jan 23, 2019 12:56 pm
by MNordex
I'm already working with the latest Cubase 9.5.41.

I use Windows 10 which updated automatically but I've just run the last update.
I use Intel(R) HD Graphics 530 which I've just updated.
RAM 8 GB
64 bits

I've restarted my pc and Cubase but Cubase still kicks me out when I for example record a piano part. And I do not see it back in the map with crash dump files.

Re: Crashes...

Posted: Wed Jan 23, 2019 1:41 pm
by Martin.Jirsak
Hi,

From this thread, it actually looks like it's better to install an older Graphics driver.

Could you read thru, please?

Re: Crashes...

Posted: Fri Jan 25, 2019 11:13 am
by MNordex
I've made an update with Licence Manager (Fxpansion plugin, that was the only thing I forgot to update). I've made some records in Cubase without crashes, hope this was the issue and I can enjoy using Cubase again.

Thank you very much for your thoughts and help!