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Printing in Cubase Artist 9

Posted: Tue Apr 25, 2017 8:25 am
by symbiosis01
see: viewtopic.php?p=635164#p635164

Hi

I have the latest update Cubase Artist V9 and according to this help article https://steinberg.help/cubase_pro_artis ... ode_c.html I should have page mode in scoring to enable the correct printing of scores however the option for page mode is not there.

Should it be, can anyone else confirm if the option is there or not for them please?

This is fairly urgent as we have students work to submit to exam boards that we cant currently due to not having the ability to print their scores correctly

Thanks

Re: Artist V9 - No Page Mode option in scores menu

Posted: Tue Apr 25, 2017 12:15 pm
by symbiosis01
Just to prove it...
NoPageMode.jpg
(162.57 KiB) Not downloaded yet

Re: Artist V9 - No Page Mode option in scores menu

Posted: Tue Apr 25, 2017 2:36 pm
by -steve-
Sorry to be the bearer of bad news, Artist only has the Edit view. Printing is possible, but very rudimentary. The words "Cubase Pro Only" appear to be missing from most of the Score Layout and Printing chapters.

Re: Artist V9 - No Page Mode option in scores menu

Posted: Tue Apr 25, 2017 3:19 pm
by symbiosis01
That is indeed bad news, particularly when the link I included specifically mentions Artist in the URL (and indeed if you search Artist help)

I'm a bit perplexed as to why Steinberg would want to remove the option to be able to print scores with ease on anything other than the Pro version? Seems an odd choice.

Can anyone advise a work around for this please as its a real requirement for us. Its not mentioned anywhere on the version comparison and (as previously stated) the online manual suggests that Artist has this capability - misleading to say the least...

Re: Artist V9 - No Page Mode option in scores menu

Posted: Tue Apr 25, 2017 5:06 pm
by -steve-
It is actually mentioned in the version comparison, but yeah, the manual is wrong.

Re: Artist V9 - No Page Mode option in scores menu

Posted: Wed Apr 26, 2017 8:32 am
by symbiosis01
The comparison list merely states the following "Basic music notation and score editing and printing feature set". I'm sure I would not be alone in assuming that the ability to print a score accurately without cutting off sections of it would be a "basic" feature and this (along with the incorrect help file) certainly was paramount in my purchasing decisions

Are we seriously saying that there is no way to achieve this with anything other than the Pro version? No known work arounds etc?

Re: Artist V9 - No Page Mode option in scores menu

Posted: Wed Apr 26, 2017 1:09 pm
by -steve-
As far as I know, you should still be able to print using that version. You didn't mention "print a score accurately without cutting off sections" earlier. Did you set the size in Page Setup?

Re: Artist V9 - No Page Mode option in scores menu

Posted: Wed Apr 26, 2017 1:51 pm
by symbiosis01
Hi Steve, sorry yep I didn't mention that issue on this post. I have set the size (A4) in the page setup but regardless of the printer I use (and even when saving it as a PDF) it seems to not fit the score onto a page correctly (and that's all we require)

Here's the other post where I did mention it (when I thought this issue was related to the Elements version only) viewtopic.php?f=250&t=115421#p634021

If someone can help find out why I cant print a score correctly to a page that would help no end

Re: Artist V9 - No Page Mode option in scores menu

Posted: Wed Apr 26, 2017 2:22 pm
by -steve-
I managed to run Artist on my machine and can confirm the problem you didn't ;) report.

Printing is broken in Artist 9 on Windows. Have you contacted the company directly?

Re: Artist V9 - No Page Mode option in scores menu

Posted: Wed Apr 26, 2017 3:29 pm
by symbiosis01
SteveInChicago wrote:I managed to run Artist on my machine and can confirm the problem you didn't ;) report.
Printing is broken in Artist 9 on Windows. Have you contacted the company directly?
Yey, I discovered an issue ;-) - Do you mean via a support ticket Steve? If so yes

Re: Artist V9 - No Page Mode option in scores menu

Posted: Wed Apr 26, 2017 3:34 pm
by symbiosis01
PS - the same issue is present in Elements printing too

Re: Artist V9 - No Page Mode option in scores menu

Posted: Wed Apr 26, 2017 3:42 pm
by -steve-
Elements 8 worked correctly here. Do you have that?

Re: Printing broken in Cubase Artist 9

Posted: Thu Apr 27, 2017 8:32 am
by symbiosis01
No Steve, unfortunately we upgraded them all to V9

Whats the best/quickest way to report this bug to Steinberg and how long does it take to resolve an issue like this?

Cheers for your assistance

Re: Printing broken in Cubase Artist 9

Posted: Thu Apr 27, 2017 2:56 pm
by -steve-
There's no quick way. Your solution for this immediate need will be to obtain the version I mentioned- the Cubase 9 licenses work for earlier versions. Or, to download a trial version of Cubase Pro which will work for 30 days per trial license activation.

Re: Printing broken in Cubase Artist 9

Posted: Thu Apr 27, 2017 4:10 pm
by symbiosis01
Thanks Steve

Re: Printing broken in Cubase Artist 9

Posted: Thu Apr 27, 2017 4:39 pm
by Fabio Bartolini
@Nick: PM sent.

Re: Printing broken in Cubase Artist 9

Posted: Fri Apr 28, 2017 7:50 am
by cameron206
That blows and Steiny should help.

But if they don't---- I have some time this weekend. You could email me all the files, and I could print PDFs and email them all back?

Re: Printing broken in Cubase Artist 9

Posted: Fri Apr 28, 2017 2:18 pm
by -steve-
@cameron206, you did notice that Steiny has helped, yes?

Re: Printing broken in Cubase Artist 9

Posted: Tue May 02, 2017 3:29 am
by cameron206
Good. Was there a fix?

Re: Printing broken in Cubase Artist 9

Posted: Tue May 02, 2017 5:51 am
by -steve-
Probably just giving link to a Cubase Elements 8 iso.

Re: Printing broken in Cubase Artist 9

Posted: Tue May 02, 2017 11:10 am
by symbiosis01
We realised we have a laptop running 32 bit win 7 that therefore couldn't be updated from V8.5 to V9 so we are going to try printing them from this (and to think we judged this a real pain at the time)

Thanks for the help and offers to print for us - might take you up on it if it does not work for some reason!

Re: Printing broken in Cubase Artist 9

Posted: Mon May 08, 2017 1:13 am
by aliesty
Oh, no. I just upgraded from Cubase Elements 9 to Artist 9 in order to get score printing functionality. Has Steinberg addressed this issue for you? I'm hoping this wasn't a $200 mistake on my part!

Re: Printing broken in Cubase Artist 9

Posted: Mon May 08, 2017 2:29 am
by -steve-
(There's no difference between printing in Elements and Artist, according to the comparison chart, sorry to say)

I played with this a bit more, and I think it might not actually be broken, or at least there's a workaround.

Try setting the window width to a narrow width, here 720 pixels did the trick, and print..

The printout does not have cut off edges.

Re: Printing broken in Cubase Artist 9

Posted: Mon May 08, 2017 9:57 am
by symbiosis01
Ah - so I WAS right all along then: viewtopic.php?f=250&t=115421

Re: Artist V9 - No Page Mode option in scores menu

Posted: Mon May 08, 2017 1:25 pm
by -steve-
symbiosis01 wrote:The comparison list merely states the following "Basic music notation and score editing and printing feature set". I'm sure I would not be alone in assuming that the ability to print a score accurately without cutting off sections of it would be a "basic" feature and this (along with the incorrect help file) certainly was paramount in my purchasing decisions

Are we seriously saying that there is no way to achieve this with anything other than the Pro version? No known work arounds etc?
Yes, the workaround is the exact one you posted in your earlier thread.