How long does it take for a reply from support?

Post general topics related to Cubase Pro 9, Cubase Artist 9 and Cubase Elements 9 here.
Post Reply
firepile
New Member
Posts: 4
Joined: Sun Oct 07, 2012 2:55 pm
Contact:

How long does it take for a reply from support?

Post by firepile » Fri Dec 16, 2016 11:29 am

Contacted support on Monday regarding a billing question (manged to order the wrong upgrade, and want a refund so I can order the correct upgrade). How long does it take for a reply from support?

User avatar
silhouette
Senior Member
Posts: 1287
Joined: Fri Jan 14, 2011 12:45 am
Contact:

Re: How long does it take for a reply from support?

Post by silhouette » Fri Dec 16, 2016 3:17 pm

You probably need the customer service centre:

https://shop.steinberg.net/cgi-bin/pages/contact/ml=EN

I don't know how long they take I'm afraid.
Intel core i7 5960X CPU 3.0 GHz 64bit 32 gig RAM - Windows 8.1 - AMD RadeonHD 7700 - RME Fireface UC - Cubase 8.5.20/9.0.1 - UAD Solo + Duo + Quad - Nektar Panorama P1 - Komplete 10 - All uhe - Adam AX7 + Adam Sub 8 - BFD3 - Alchemy - PSP - FabFilter - Fender Telecaster- Wudtone Strat - Gibson L4, 335,330L,175 -Ibanez PM100 - Musicman Silhouette - Warwick Thumb Bass - Kemper Profiling Amp -https://soundcloud.com/silhouette-17

Post Reply

Return to “General”

Who is online

Users browsing this forum: lsunley, Tj99 and 5 guests