There's no download link in My Steinberg

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bioptry
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There's no download link in My Steinberg

Post by bioptry » Fri Dec 09, 2016 3:51 pm

Though I registered Cubase in eLicenser. When I updated from 8 to 8.5 download link appeared after registration. What's the problem?
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Prock
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Re: There's no download link in My Steinberg

Post by Prock » Fri Dec 09, 2016 4:22 pm

If this applies to you...

I read somewhere that it might take up to 24 hours for your MySteinberg to update.

Regards 8-)
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Grim
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Re: There's no download link in My Steinberg

Post by Grim » Fri Dec 09, 2016 6:17 pm

The download will appear in the account that the e-licenser is registered to.

This account is not showing any registered e-licenser or software....not just C9 but no older versions.

So I guess either there is a fault with your account or you are in a different account than you actually registered your licenser to.
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fretthefret
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Re: There's no download link in My Steinberg

Post by fretthefret » Fri Dec 09, 2016 6:30 pm

bioptry wrote:Though I registered Cubase in eLicenser. When I updated from 8 to 8.5 download link appeared after registration. What's the problem?
Did you enter the new activation code you received with the upgrade purchase into the elicenser control Center on your computer?
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bioptry
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Re: There's no download link in My Steinberg

Post by bioptry » Sat Dec 10, 2016 12:42 pm

Thanks to everybody for replies! I received Activation Code, entered it into elicenser control Center, then I tried two methods: register at My Steinberg (in Registration command) and Copy Serial Number so to insert it in "Enter your eLicenser number, Download Access Code or an already used Activation Code:" - field at my Steinberg. The reaction was - "This eLicenser number has already been registered by another user." And this user is me by all reason.

Razzia
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Re: There's no download link in My Steinberg

Post by Razzia » Sat Dec 10, 2016 4:25 pm

So you must have two accounts, then? You gotta figure out what e-mail address your eLicenser is registered to.
Cubase Pro 9 / Ableton Live 9 Suite / Ableton Push 2 / Novation LaunchKey 25 / Steinberg CMC-CH
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bioptry
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Re: There's no download link in My Steinberg

Post by bioptry » Sat Dec 10, 2016 8:52 pm

Alas, I have only one, I wrote e-mail and password in file. Mistake is impossible. If no mystics)))

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