[SOLVED] another eLicenser problem

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gregdx7
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[SOLVED] another eLicenser problem

Post by gregdx7 » Fri Dec 09, 2016 1:03 am

OK, so I downloaded the latest eLicenser program and installed it after installing Cubase Pro 9 and I get the error "The program can't start because api-ms-win-crt-runtime-l1-1-0.dll is not on your computer".

I checked and that file is located 3 times on this computer!

I have uninstalled and reinstalled several times, what do I need to do to get this working please!
Last edited by gregdx7 on Fri Dec 09, 2016 11:04 pm, edited 1 time in total.
ADK Pro music computer, Windows 7 64 bit, 12 Gigs RAM, Cubase 9, Omnisphere 2, Mtron Pro, Melodyne, Ivory II, Yamaha XS-8, 1969 Hammond C-3 w/147 Leslie, Ozone 5, Arturia Moog V, Stylus RMX, Keyscape, Lounge Lizard 3.0, Allen and Heath GS-R24M.

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Prock
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Re: another eLicenser problem

Post by Prock » Fri Dec 09, 2016 2:56 am

Did you download the latest eLicenser version from the Steinberg website or did you use the one that came with CB9? The version on the website is newer and it did help me fix some problems. Not the specific problem you described but, it did help me (and a few others who posted issues). So download the web version if you didn't already.

Regards 8-)
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nexis
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Re: another eLicenser problem

Post by nexis » Fri Dec 09, 2016 5:21 am

I'm having the same problem. I did in fact download the eLicenser from their website. Still no luck to fix this. Any suggestions? I'm running Windows Pro 64 bit. I purchased the upgrade for Pro 9 this morning and I'm still dealing with this...
Cubase 10 PRO, Steinberg MR816 CSX (2 of them), Windows 10 Pro, i7 Processor, 24 gigs of RAM, 3 TB Drives, Dual Monitors

Romantique Tp
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Re: another eLicenser problem

Post by Romantique Tp » Fri Dec 09, 2016 5:35 am

Install all your Windows updates, if that doesn't help install this:

https://download.microsoft.com/download ... st.x64.exe
Every time someone says "it must be easy to add/fix", a programmer dies.

Cubase Pro and Wavelab Pro (latest), Windows 7 Ultimate 64-bit, MSI Z87-G45 GAMING, i5 4690k, GeForce GTX 760, almost every Steinberg plugin and expansion, Trilian, Komplete 10, etc etc etc etc

nexis
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Re: another eLicenser problem

Post by nexis » Fri Dec 09, 2016 3:04 pm

...still no luck... HELP!
Cubase 10 PRO, Steinberg MR816 CSX (2 of them), Windows 10 Pro, i7 Processor, 24 gigs of RAM, 3 TB Drives, Dual Monitors

gregdx7
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Re: another eLicenser problem

Post by gregdx7 » Fri Dec 09, 2016 11:03 pm

I found another post where someone solved this and it worked for me. I uninstalled the eLicenser program in the control panel. Then I went into my old Cubase 8.5 folder and installed the eLicenser program from that folder. That installed correctly and then I did the maintenance update and it updated everything properly.
When I went back to the Cubase Pro 9 it allowed me to enter the new Product ID code and register Cubase Pro 9. I hope this helps.
ADK Pro music computer, Windows 7 64 bit, 12 Gigs RAM, Cubase 9, Omnisphere 2, Mtron Pro, Melodyne, Ivory II, Yamaha XS-8, 1969 Hammond C-3 w/147 Leslie, Ozone 5, Arturia Moog V, Stylus RMX, Keyscape, Lounge Lizard 3.0, Allen and Heath GS-R24M.

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