No Activation Code for Cubase 9 (Resolved)

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Devonmyles
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No Activation Code for Cubase 9 (Resolved)

Post by Devonmyles » Wed Dec 07, 2016 7:38 pm

Upgraded from v8.5. Invoice has been emailed to me from Steinberg, so no problem there.
But nothing showing in my account. I had a download link for the programme from the transaction and have installed.
So, only running in trial mode for 20 hours or so.
Anyone else with this problem ?

Cheers

EDIT: Now resolved.

Liking this version very much.
Top work Steinberg.
Last edited by Devonmyles on Wed Dec 07, 2016 9:15 pm, edited 1 time in total.
Cubase Pro 9.0x/Notion 6/Studio One V3xx
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unis
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Re: No Activation Code for Cubase 9 after 8.5 upgrade

Post by unis » Wed Dec 07, 2016 8:40 pm

Same here. Well, even worse, there was no invoice sent to my email, i can't even use the 8.5 version since i had trouble licensing the newest version and reinstalled e-licenser.....this is so frustrating, i cant get a single fricking email adress from support. :oops:

I love cubase, but the things you have to go through when something is wrong....My god, it is easier to get Obama to respond than steinberg. :roll: :roll: :roll:

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Ed Doll
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Re: No Activation Code for Cubase 9 (Resolved)

Post by Ed Doll » Wed Dec 07, 2016 10:14 pm

Unis, I have resent the email to your Gmail account. Also, you have attempted to download the update so you must have received something?
Ed Doll, Support Manager
Steinberg Media Technologies GmbH
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unis
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Re: No Activation Code for Cubase 9 (Resolved)

Post by unis » Thu Dec 08, 2016 5:02 pm

Thanks for your help Ed.

Let me clarify my current situation, and all the actions taken since the purchase.

1. Right after the successful purchase, the site automatically redirected me to the web page with both DL link and the activation code.

2. I dloaded and installed cubase 9

3. when i tried to activate the product, the e licenser was unable to successfully transfer the license. In the lower notification column it said "pending license cubase 9" or something like that.

4. checked my inbox, and noticed that no email about the purchase was sent to me.
_______________________
edit: as im writing this, the elicenser successfully transfered the license and cubase is now working in full mode.

Only thing that still isnt resolved is there is still no cubase 9 listed inder "myproducts", only cubase 8.5.

One more thing, what is the best way to reach the tech support in case of any future issues?

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Ed Doll
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Re: No Activation Code for Cubase 9 (Resolved)

Post by Ed Doll » Fri Dec 09, 2016 9:36 am

The issue with Cubase 9 not showing up in MySteinberg should be fixed by now. Could you check again?

Tech Support for your country is available through our Yamaha distributor. You can find the contact details at this page:
https://www.steinberg.net/en/company/distributors.html
Ed Doll, Support Manager
Steinberg Media Technologies GmbH
Hamburg, Germany

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Re: No Activation Code for Cubase 9 (Resolved)

Post by unis » Fri Dec 09, 2016 4:49 pm

Yes, Cubase 9 is now listed under Mysteinberg. Everything works fine now.

Thanks a lot for your help, and sorry for my rant post earlier.

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