Doeico 3 died

Discussions about our next-generation scoring application, Dorico.
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Ulf
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Re: Doeico 3 died

Post by Ulf » Thu Mar 26, 2020 10:40 pm

May I see the latest crash log?
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Re: Doeico 3 died

Post by andyp13 » Thu Mar 26, 2020 11:17 pm

Ulf wrote:
Thu Mar 26, 2020 10:40 pm
May I see the latest crash log?
Where would it be please

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Re: Doeico 3 died

Post by andyp13 » Thu Mar 26, 2020 11:20 pm

Its a Hang file and the only way I can load it is the change .hang to .crash
however it says its too large to send.

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Re: Doeico 3 died

Post by andyp13 » Thu Mar 26, 2020 11:22 pm

here it is zipped :-)
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Dorico 3_2020-03-26-221811_Andys-MacBook-Pro.Crash.zip
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Re: Doeico 3 died

Post by Ulf » Fri Mar 27, 2020 8:30 am

Sorry for having been imprecise, I wanted to see the last crash dump of VSTAudioEngine (or Cubase).
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Re: Doeico 3 died

Post by andyp13 » Fri Mar 27, 2020 10:36 am

Ulf wrote:
Fri Mar 27, 2020 8:30 am
Sorry for having been imprecise, I wanted to see the last crash dump of VSTAudioEngine (or Cubase).
Will upload this morning. I’m willing to let Cubase go and replace it with another DAW if as it seems Cubase is not Mac friendly, but I desperately need Dorico working.. I don’t use a dongle with Dorico as I just wanted to keep it on my Mac only.

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Re: Doeico 3 died

Post by andyp13 » Fri Mar 27, 2020 11:17 am

here it is.
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Cubase 10.5_2020-03-27-101643_Andys-MacBook-Pro.crash
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Re: Doeico 3 died

Post by Ulf » Fri Mar 27, 2020 11:39 am

We have hundred thousands of Cubase customers on Mac, so you can't say it is unstable in general.
There is something particular about your system and we need to find out.
And it's the same issue in Dorico, so if we find the cause for Dorico, then automatically also for Cubase (or vice versa.)

In the last Cubase crash dump, I can see that still that Propellerhead REX library is loaded.
Did you really move that file out of the way?
Could you please do again, let it crash and post then that crash dump? Thanks
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Re: Doeico 3 died

Post by andyp13 » Fri Mar 27, 2020 11:50 am

i did move it and then after it crashed I put it back, should I completely delete it?

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Re: Doeico 3 died

Post by andyp13 » Fri Mar 27, 2020 11:55 am

i moved the Propellerhead folder out (it contains a ReWire folder and a Rex Folder.
Heres the crash file.

Andy
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Cubase 10.5_2020-03-27-105316_Andys-MacBook-Pro.crash
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Re: Doeico 3 died

Post by Ulf » Fri Mar 27, 2020 12:09 pm

Thanks very much. And no, not deleting completely, but just move it in a way that Cubase and Dorico don't "see" it anymore. You could put it also into the trash can and later recover it from there. I just don't want you to blame me in the end, if it is gone ;-)

And according to that crash dump that Propellerhead library got still loaded:
se.propellerheads.rex.library (1.7.0 - 1.7.0) <55A4808A-FF69-8A7F-B907-32627CC33D78> /Library/Application Support/Propellerhead Software/*/REX Shared Library.bundle/Contents/MacOS/REX Shared Library

Maybe if you could move the whole Propellerhead Software folder elsewhere, e.g. to your desktop. That's where Cubase/Dorico will not "see" it anymore.
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Re: Doeico 3 died

Post by andyp13 » Fri Mar 27, 2020 12:41 pm

Hi,
Iv gone back into Library/Aplication Support/
And the Propellerhead file is not in there. - I put it on the desktop before I tried to load Cubase.

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Re: Doeico 3 died

Post by andyp13 » Fri Mar 27, 2020 12:47 pm

Hows this..

There was also a Propellerhead Folder in the Library file on in the Mac HD/Library/application support ----

I didn't realise there's more than one Library folder
Attachments
Cubase 10.5_2020-03-27-114443_Andys-MacBook-Pro.crash
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Re: Doeico 3 died

Post by Ulf » Fri Mar 27, 2020 1:18 pm

Thanks very much, in that crash dump the Propellerhead library does not appear anymore.
So that rules Propellerhead out then. This is good to know, but unfortunately does not help much further.
You can put it back now.

But if it is not that, it's getting really difficult, because I'm also running out of steam. I need to ask others...
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Re: Doeico 3 died

Post by andyp13 » Fri Mar 27, 2020 1:32 pm

😒

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Re: Doeico 3 died

Post by Ulf » Fri Mar 27, 2020 1:50 pm

Okay, then let's try something different.
Cubase has a Safe Start Mode. When you launch Cubase, immediately when the splash screen appears, hold down Cmd-Shift-Alt, then some dialog will appear where you have the option to disable all non-Steinberg plug-ins (for that one run). Let it use the normal Preferences and click OK. Does Cubase run in Safe Mode then?
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Re: Doeico 3 died

Post by andyp13 » Fri Mar 27, 2020 1:54 pm

Ulf wrote:
Fri Mar 27, 2020 1:50 pm
Okay, then let's try something different.
Cubase has a Safe Start Mode. When you launch Cubase, immediately when the splash screen appears, hold down Cmd-Shift-Alt, then some dialog will appear where you have the option to disable all non-Steinberg plug-ins (for that one run). Let it use the normal Preferences and click OK. Does Cubase run in Safe Mode then?
Hi
Tried all of the options and all with the same result - crashes everytime :-(

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Re: Doeico 3 died

Post by andyp13 » Fri Mar 27, 2020 1:59 pm

I have Steinberg Library manager on my drive - I have never seen this program before should it be on my drive?
I have also connected a Steinberg UR824 to the Mac (as Dorico was saying Audio engine process died' but makes no difference :-(

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Re: Doeico 3 died

Post by Ulf » Fri Mar 27, 2020 2:59 pm

Oh dear...

The Steinberg Library Manager is totally normal to be installed and is also not the problem.

Now we are really running out of steam. And all other programs are working, just Cubase and Dorico malfunctioning?

One last idea: Try to rename the folder /Library/Audio/Plug-Ins/VST3 into something like e.g. /Library/Audio/Plug-Ins/_VST3
Does Cubase then behave better?
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Re: Doeico 3 died

Post by andyp13 » Fri Mar 27, 2020 3:22 pm

just tries some other software... Logic comes up with this on boot up 'The operation could not be completed' then continues to load but its not right and tends to crash.
Final Cut pro comes up with the following - (file uploaded)
Everything worked fine until I downloaded the Cubase 10.5.12 update and installed it?

Andy
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Screenshot 2020-03-27 14.16.01.png
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Re: Doeico 3 died

Post by Ulf » Fri Mar 27, 2020 3:32 pm

Hm, strange. Could you please go to https://www.steinberg.net/en/company/te ... enser.html and download and install the eLicenser Control again?

And by the way, I'm not familiar with OSX version numbers, are you on the official build or is it maybe beta? Just asking.
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Re: Doeico 3 died

Post by Ulf » Fri Mar 27, 2020 4:20 pm

And here's some advice from another of our engineers:

Start in Safe Mode again with 3rd party plug-ins disabled, but before that rename the following folders
/Library/Application Support/Steinberg/Components/
/Library/Audio/Plug-ins/ARA/
/Users/<yourname>/Library/Application Support/Steinberg/Components/
/Users/<yourname>/Library/Audio/Plug-ins/ARA/

by e.g. putting an underscore in front. If it still crashes, please post another crash dump. Thanks
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Re: Doeico 3 died

Post by andyp13 » Fri Mar 27, 2020 4:25 pm

Ulf wrote:
Fri Mar 27, 2020 3:32 pm
Hm, strange. Could you please go to https://www.steinberg.net/en/company/te ... enser.html and download and install the eLicenser Control again?

And by the way, I'm not familiar with OSX version numbers, are you on the official build or is it maybe beta? Just asking.
Hi, Im on an official Build macOS Catalina v10.15.3

Just downloading the licenser now

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Re: Doeico 3 died

Post by andyp13 » Fri Mar 27, 2020 4:44 pm

Ulf wrote:
Fri Mar 27, 2020 4:20 pm
And here's some advice from another of our engineers:

Start in Safe Mode again with 3rd party plug-ins disabled, but before that rename the following folders
/Library/Application Support/Steinberg/Components/
/Library/Audio/Plug-ins/ARA/
/Users/<yourname>/Library/Application Support/Steinberg/Components/
/Users/<yourname>/Library/Audio/Plug-ins/ARA/

by e.g. putting an underscore in front. If it still crashes, please post another crash dump. Thanks
Only found one folder which was Components - s I put a _ before it.
are all the other folders hidden?
If I go to my Computer/HD/ i have the following Applications, Library, Users, System -
If I go to My Name and double click I do not have a Library folder in there?
If I go back to HD and select Library folder I do have an Application Support folder in there then Steinberg and this is where I found and changed the Component folder.
No ARA Folder and no second component folder.

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Re: Doeico 3 died

Post by andyp13 » Fri Mar 27, 2020 4:48 pm

However I tried booting Cubase and am getting loads of these messages but it eventually opened (we are getting there)
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