Doeico 3 died

Discussions about our next-generation scoring application, Dorico.
andyp13
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Re: Doeico 3 died

Post by andyp13 » Fri Mar 27, 2020 4:51 pm

and this from Dorico but it wont load and it says Elements?
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MarcLarcher
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Re: Doeico 3 died

Post by MarcLarcher » Fri Mar 27, 2020 4:53 pm

The library folder in your user folder might be hidden. What happens if, in your Finder, you open the Go to… menu (at the top of your window) and press alt/opt ? That library line might appear (although I thought it was no longer hidden in Catalina, but I haven't made the update yet). Hope this helps.
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OS X 10.14.6, macbook pro retina Late 2013
Opera singer (lyric tenor), photographer, sound engineer, XeLaTeX user and music engraver (Dorico Pro 3.5, and Photoscore Ultimate 2020.1.14(9.0.2))
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Ulf
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Re: Doeico 3 died

Post by Ulf » Fri Mar 27, 2020 5:05 pm

Okay, did you get those eLicenser errors since you downloaded the eLicenser Control?

And yes, these other folders are probably hidden, but it does not matter anymore so much.
So the folder that you put the underscore in front of, what is all in there?
One item in there must be the culprit then.
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andyp13
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Re: Doeico 3 died

Post by andyp13 » Fri Mar 27, 2020 5:10 pm

Thats what I did, I open Library/Application Support/Steinberg and None of the folders you ask me to change are there?
same as /Library/Audio/Plug-ins/ But no ARA Folder
When i find the 'yourname' icon (my name) there is no Library folder in there.
If I dbl click on the HD icon there's a Library folder in there and a Application support/Steinberg and this is where I found the Components folder which I changed.

Yes the licence errors are new

andyp13
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Re: Doeico 3 died

Post by andyp13 » Fri Mar 27, 2020 5:12 pm

This is the contents of the _components folder
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Ulf
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Re: Doeico 3 died

Post by Ulf » Fri Mar 27, 2020 5:33 pm

Ah, there is the vstconnectpro.bundle that you said you could not find before ;-)

Anyhow, now leave the folder that you renamed and create a new Components folder without that underscore.
Then, from that other folder you copy one component to the new folder and start Cubase again.
Still starts up? Fine, stop Cubase and copy the next component over, start again.
Continue this iteration until Cubase crashes again. Then we know the last component you copied over is the culprit.
Makes sense?
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andyp13
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Re: Doeico 3 died

Post by andyp13 » Fri Mar 27, 2020 6:04 pm

just getting loads and loads of popup like this (attached) not booting just hangig on these
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Screenshot 2020-03-27 17.02.34.png
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Screenshot 2020-03-27 17.03.21.png
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andyp13
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Re: Doeico 3 died

Post by andyp13 » Fri Mar 27, 2020 6:05 pm

and finally this
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Cubase 10.5_2020-03-27-170432_Andys-MacBook-Pro.crash
(136.88 KiB) Downloaded 10 times

andyp13
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Re: Doeico 3 died

Post by andyp13 » Fri Mar 27, 2020 6:52 pm

Dorico will not even show a splash screen :-(

I also have to change .hang to .crash to be able to post it ?
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Dorico 3_2020-03-27-174947_Andys-MacBook-Pro.crash.zip
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Ulf
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Re: Doeico 3 died

Post by Ulf » Fri Mar 27, 2020 7:35 pm

Andy, this is getting too complicated, could you agree on a remote session sometime tomorrow with me?
There are several services like e.g. TeamViewer or Zoom that allow you to share your screen with me, so that I can have a look on your computer.
We can then 'sit together' and hopefully sort it out. If you agree, then please write me a mail to 'u dot stoermer at steinberg dot de' and we'll arrange the details. Thanks
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andyp13
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Re: Doeico 3 died

Post by andyp13 » Fri Mar 27, 2020 8:59 pm

Hi Ulf
Thank you for taking so much of your time to help me out today.
I will make myself available at whatever time is good for you,

I did what you asked and put the components back into the components folder one at a time - everything was fine until I put the vstconnectpro.bundle component in and then I got the ‘Audio Engine Process Died’. Cubase also would not boot.
I took it out and it both Dorico and Cubase boot fine and Final-Cut Pro also opens with no problems (I didn't bother with Logic as its getting uninstalled anyway). Is it OK to just leave this out and trash it (I'll keep it until I hear from you).

Regards

Andy.

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Ulf
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Re: Doeico 3 died

Post by Ulf » Fri Mar 27, 2020 9:53 pm

Hi Andy,
then I don't think that we need a remote session anymore, because we found the culprit, namely VSTConnect.
This one comes also from Steinberg and is a plug-in for remote collaboration on Cubase projects.
I don't know what version of that plug you have, but especially older version are known to cause trouble.
Since it is just another plug-in, it is not essential for Cubase (or Dorico) to run and therefore you can simply leave it in the trash can. R.I.P.
There are bugfix updates planned for VSTConnect, but don't bother with them, unless you really want that remote collaboration feature.

So yeah, this was all pretty tedious, but in the end it's sorted out and I'm so glad about it, and you see, I was already on the right path when I asked about VSTConnect earlier.
Anyway, I hope you can enjoy now both, Dorico and Cubase.
Best
Ulf
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andyp13
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Re: Doeico 3 died

Post by andyp13 » Fri Mar 27, 2020 10:29 pm

Thank you very much Ulf, you're an absolute diamond, Kindest regards and keep safe.

regards

Andy.

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Ulf
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Re: Doeico 3 died

Post by Ulf » Fri Mar 27, 2020 11:27 pm

Thanks for your kind words. Keep healthy and safe, too.
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