WaveLab Elements 9.5 upgrade from WL Elements 7 - trouble

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june11
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WaveLab Elements 9.5 upgrade from WL Elements 7 - trouble

Post by june11 » Tue Aug 06, 2019 8:14 pm

Hi friends,

I recently bought WaveLab Elements 9.5 Update from WaveLab Elements 7. I installed it. When opening and trying to activate, (using my USB e-licenser) computer says: no license to upgrade found. Not on USB dongle, not on soft e-licenser.
However, Wavelab Elements 7 worked well here for many years.
How can I activate the 9.5 upgrade?

I asked Steinberg support, but they turned out to be an awful service!
Can anybody else help me?

Does it have anything to do with macOS Mojave 10.14.5, I updated a few months ago?

Thanks a lot!

Jan
Last edited by june11 on Wed Aug 07, 2019 12:32 pm, edited 1 time in total.

PG
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Re: WaveLab Elements 9.5 upgrade from WL Elements 7 - trouble

Post by PG » Wed Aug 07, 2019 6:36 am

Is WaveLab 7 still running fine on the machine?
Philippe

june11
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Re: WaveLab Elements 9.5 upgrade from WL Elements 7 - trouble

Post by june11 » Wed Aug 07, 2019 12:42 pm

No, not anymore!
I get this screen (attachment)
since
- I installed the upgrade to Wavelab Elements 9.5
- or maybe even a few weeks earlier, when I updated my computer to macOS Mojave 10.14.5 (which I had to do, to update Cubase from 8.5 to 10)

Can it be related to updating version or updating OS?
Schermafbeelding 2019-08-07 om 13.30.01.png
(359.93 KiB) Not downloaded yet

PG
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Re: WaveLab Elements 9.5 upgrade from WL Elements 7 - trouble

Post by PG » Wed Aug 07, 2019 2:26 pm

Please insist on the Steinberg support side, because for this kind of topic, they should provide a solution.
Philippe

june11
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Re: WaveLab Elements 9.5 upgrade from WL Elements 7 - trouble

Post by june11 » Fri Aug 09, 2019 4:57 pm

Hi Philippe,
Steinberg support is a huge disillusion to me.
I stead of helping me, they accuse me of not being the legal owner of the WaveLab 7. Which I certainly am, I bought it new in a box with DVD and registered on e-soft Licenser.
They are pretending that my personal activation code (of the Wavelab I used for many years) has been registered on a USB dongle in America in 2011.
And can therefore not be upgraded without that dongle.
This is really unbelievable.
In that case, how could I have used it (in Belgium) for so many years, without that "American dongle"?
This story is becoming more and more a farce comedy...
I don't know how to proceed.

PG
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Re: WaveLab Elements 9.5 upgrade from WL Elements 7 - trouble

Post by PG » Fri Aug 09, 2019 5:38 pm

they accuse me of not being the legal owner of the WaveLab 7
You must have met by change the wrong person. This is why I recommend you to ask again, with the hope to reach another person. At my level, I can't do anything.
Philippe

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