WaveLab Elements 9.5.40 crashes when saving

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Sotakoira Musti
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Posts: 9
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WaveLab Elements 9.5.40 crashes when saving

Post by Sotakoira Musti » Fri Mar 15, 2019 12:01 pm

Hi!

I´m completely frustrated with this. WaveLab Elements 9.5.40 build 180 crashes every now and then when I try to save a file or montage. Usually it happens more often with Save as - function (about every 3rd-5th time when saving). I had same problem with v9.0. I have no other music softwares on background or 3rd party plugins. OS is Win10 64 bit. The interface is UR22mkII.

Any help, please?

Br, Musti

PG
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Re: WaveLab Elements 9.5.40 crashes when saving

Post by PG » Fri Mar 15, 2019 1:16 pm

In your case, I would recommend moving your license to a physical stick.
Philippe

Kay Thomsen
Steinberg Employee
Posts: 72
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Re: WaveLab Elements 9.5.40 crashes when saving

Post by Kay Thomsen » Fri Mar 15, 2019 4:57 pm

Hi,
a Steinberg Customer Service Employee will contact you as soon as possible.

cheers
Kay

phainomen
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Posts: 16
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Re: WaveLab Elements 9.5.40 crashes when saving

Post by phainomen » Sat Mar 16, 2019 11:25 am

THe same problem with the Wavelab full version 9.5.40. Crashes when saving wave file. First saving is OK, the second saving results in crash. Each time.
The file being saved remains locked on the hdd and has to be deleted by special tools, otherwise windows explorer freezes as well when the directory where it resides is entered.

That indicates an awful bug in Wavelab. THis behavior is seen on Windows 10.

PG
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Posts: 6688
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Re: WaveLab Elements 9.5.40 crashes when saving

Post by PG » Sat Mar 16, 2019 3:00 pm

You must be using some special pattern or file (many thousands of users are saving files everyday!).
Please activate the crash log...
Under Windows, you can generate one crash dump from WaveLab if you do so:
While pressing the Alternate key (press first and maintain), select "Global preferences" from the WaveLab menu with the mouse. In that case, there is a new tab called "Diagnostics". There you can activate several functions. Activate the option "Enable crash report". Quit and relaunch WaveLab.
If a crash happens, one crash dump is generated.
Philippe

Sotakoira Musti
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Posts: 9
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Re: WaveLab Elements 9.5.40 crashes when saving

Post by Sotakoira Musti » Sat Mar 16, 2019 5:03 pm

Well, here is mine. Happened when I tried to open file. Double click and crash. That also happens daily.

Version=1
EventType=APPCRASH
EventTime=131972251296918395
ReportType=2
Consent=1
UploadTime=131972251299616631
ReportStatus=268435456
ReportIdentifier=347ccc32-3e15-4908-9b45-2dcb7ee57567
IntegratorReportIdentifier=4e2fd5e0-39e6-408d-858d-8c560e9a9a3d
Wow64Host=34404
NsAppName=WaveLabElements9_5.exe
AppSessionGuid=000025d0-0001-001d-a90c-7dc30fdcd401
TargetAppId=W:00060f4583e59ed48e66313a301ea5a68eb200000000!0000f672c06b26ad8a7013b5a1ce2fed064e0cb64f42!WaveLabElements9_5.exe
TargetAppVer=2018//11//01:07:02:50!2a5d69d!WaveLabElements9_5.exe
BootId=4294967295
TargetAsId=1606
UserImpactVector=808452368
IsFatal=1
EtwNonCollectReason=1
Response.BucketId=3e9436a354cc24a2a6549f6595fb4e9c
Response.BucketTable=4
Response.LegacyBucketId=1609086225534897820
Response.type=4
Sig[0].Name=Sovelluksen nimi
Sig[0].Value=WaveLabElements9_5.exe
Sig[1].Name=Sovelluksen versio
Sig[1].Value=9.5.40.180
Sig[2].Name=Sovelluksen aikaleima
Sig[2].Value=5bdaa51a
Sig[3].Name=Vikamoduulin nimi
Sig[3].Value=WaveLabElements9_5.exe
Sig[4].Name=Vikamoduulin versio
Sig[4].Value=9.5.40.180
Sig[5].Name=Vikamoduulin aikaleima
Sig[5].Value=5bdaa51a
Sig[6].Name=Poikkeuskoodi
Sig[6].Value=c0000005
Sig[7].Name=Poikkeuksen poikkeama
Sig[7].Value=0000000000ba9627
DynamicSig[1].Name=Käyttöjärjestelmän versio
DynamicSig[1].Value=10.0.17763.2.0.0.768.101
DynamicSig[2].Name=Aluekohtaisten asetusten tunnus
DynamicSig[2].Value=1035
DynamicSig[22].Name=Lisätietoja 1
DynamicSig[22].Value=8f58
DynamicSig[23].Name=Lisätietoja 2
DynamicSig[23].Value=8f58a37f42cebec0f424fa22a722813a
DynamicSig[24].Name=Lisätietoja 3
DynamicSig[24].Value=81c2
DynamicSig[25].Name=Lisätietoja 4
DynamicSig[25].Value=81c2d3e89282c7f4476cc8178d13b65f
UI[2]=C:\Program Files\Steinberg\WaveLab Elements 9.5\WaveLabElements9_5.exe
LoadedModule[0]=C:\Program Files\Steinberg\WaveLab Elements 9.5\WaveLabElements9_5.exe
LoadedModule[1]=C:\WINDOWS\SYSTEM32\ntdll.dll
LoadedModule[2]=C:\WINDOWS\System32\KERNEL32.DLL
LoadedModule[3]=C:\WINDOWS\System32\KERNELBASE.dll
LoadedModule[4]=C:\Program Files\Bitdefender\Bitdefender Security\atcuf\263923327714644665\atcuf64.dll
LoadedModule[5]=C:\WINDOWS\SYSTEM32\apphelp.dll
LoadedModule[6]=C:\WINDOWS\System32\USER32.dll
LoadedModule[7]=C:\WINDOWS\System32\win32u.dll
LoadedModule[8]=C:\WINDOWS\System32\GDI32.dll
LoadedModule[9]=C:\WINDOWS\System32\gdi32full.dll
LoadedModule[10]=C:\WINDOWS\System32\msvcp_win.dll
LoadedModule[11]=C:\WINDOWS\System32\ucrtbase.dll
LoadedModule[12]=C:\WINDOWS\System32\ADVAPI32.dll
LoadedModule[13]=C:\WINDOWS\System32\msvcrt.dll
LoadedModule[14]=C:\WINDOWS\System32\sechost.dll
LoadedModule[15]=C:\WINDOWS\System32\RPCRT4.dll
LoadedModule[16]=C:\WINDOWS\System32\ole32.dll
LoadedModule[17]=C:\WINDOWS\System32\combase.dll
LoadedModule[18]=C:\WINDOWS\System32\bcryptPrimitives.dll
LoadedModule[19]=C:\WINDOWS\System32\OLEAUT32.dll
LoadedModule[20]=C:\WINDOWS\System32\WS2_32.dll
LoadedModule[21]=C:\WINDOWS\System32\SHELL32.dll
LoadedModule[22]=C:\WINDOWS\System32\cfgmgr32.dll
LoadedModule[23]=C:\WINDOWS\System32\shcore.dll
LoadedModule[24]=C:\WINDOWS\System32\windows.storage.dll
LoadedModule[25]=C:\WINDOWS\System32\profapi.dll
LoadedModule[26]=C:\WINDOWS\System32\powrprof.dll
LoadedModule[27]=C:\WINDOWS\System32\shlwapi.dll
LoadedModule[28]=C:\WINDOWS\System32\kernel.appcore.dll
LoadedModule[29]=C:\WINDOWS\System32\cryptsp.dll
LoadedModule[30]=C:\Program Files\Steinberg\WaveLab Elements 9.5\newheap.dll
LoadedModule[31]=C:\Program Files\Steinberg\WaveLab Elements 9.5\Qt5Core.dll
LoadedModule[32]=C:\Program Files\Steinberg\WaveLab Elements 9.5\Qt5Widgets.dll
LoadedModule[33]=C:\Program Files\Steinberg\WaveLab Elements 9.5\Qt5Gui.dll
LoadedModule[34]=C:\Program Files\Steinberg\WaveLab Elements 9.5\Qt5Multimedia.dll
LoadedModule[35]=C:\Program Files\Steinberg\WaveLab Elements 9.5\Qt5Script.dll
LoadedModule[36]=C:\Program Files\Steinberg\WaveLab Elements 9.5\Qt5Network.dll
LoadedModule[37]=C:\Program Files\Steinberg\WaveLab Elements 9.5\Qt5Test.dll
LoadedModule[38]=C:\Program Files\Steinberg\WaveLab Elements 9.5\Qt5Xml.dll
LoadedModule[39]=C:\WINDOWS\SYSTEM32\WINMM.dll
LoadedModule[40]=C:\Program Files\Steinberg\WaveLab Elements 9.5\common.dll
LoadedModule[41]=C:\Program Files\Steinberg\WaveLab Elements 9.5\qtx.dll
LoadedModule[42]=C:\Program Files\Steinberg\WaveLab Elements 9.5\aac.dll
LoadedModule[43]=C:\Program Files\Steinberg\WaveLab Elements 9.5\wavpackdll.dll
LoadedModule[44]=C:\Program Files\Steinberg\WaveLab Elements 9.5\MSVCP140.dll
LoadedModule[45]=C:\WINDOWS\SYSTEM32\AVIFIL32.dll
LoadedModule[46]=C:\WINDOWS\SYSTEM32\MSACM32.dll
LoadedModule[47]=C:\WINDOWS\SYSTEM32\WMVCore.DLL
LoadedModule[48]=C:\Program Files\Steinberg\WaveLab Elements 9.5\gwrks64.dll
LoadedModule[49]=C:\Program Files\Steinberg\WaveLab Elements 9.5\VCRUNTIME140.dll
LoadedModule[50]=C:\WINDOWS\SYSTEM32\MSWSOCK.dll
LoadedModule[51]=C:\WINDOWS\SYSTEM32\MPR.dll
LoadedModule[52]=C:\WINDOWS\SYSTEM32\NETAPI32.dll
LoadedModule[53]=C:\WINDOWS\SYSTEM32\USERENV.dll
LoadedModule[54]=C:\WINDOWS\SYSTEM32\VERSION.dll
LoadedModule[55]=C:\WINDOWS\SYSTEM32\UxTheme.dll
LoadedModule[56]=C:\WINDOWS\SYSTEM32\dwmapi.dll
LoadedModule[57]=C:\WINDOWS\System32\CRYPT32.dll
LoadedModule[58]=C:\WINDOWS\System32\MSASN1.dll
LoadedModule[59]=C:\WINDOWS\SYSTEM32\DNSAPI.dll
LoadedModule[60]=C:\WINDOWS\System32\NSI.dll
LoadedModule[61]=C:\WINDOWS\SYSTEM32\IPHLPAPI.DLL
LoadedModule[62]=C:\WINDOWS\SYSTEM32\WINMMBASE.dll
LoadedModule[63]=C:\Program Files\Steinberg\WaveLab Elements 9.5\Qt5Help.dll
LoadedModule[64]=C:\Program Files\Steinberg\WaveLab Elements 9.5\Qt5PrintSupport.dll
LoadedModule[65]=C:\WINDOWS\System32\COMDLG32.dll
LoadedModule[66]=C:\WINDOWS\SYSTEM32\MSVFW32.dll
LoadedModule[67]=C:\WINDOWS\SYSTEM32\WMASF.DLL
LoadedModule[68]=C:\WINDOWS\SYSTEM32\mfperfhelper.dll
LoadedModule[69]=C:\Program Files\Steinberg\WaveLab Elements 9.5\gearaw64.dll
LoadedModule[70]=C:\Program Files\Steinberg\WaveLab Elements 9.5\Qt5Sql.dll
LoadedModule[71]=C:\WINDOWS\SYSTEM32\WINSPOOL.DRV
LoadedModule[72]=C:\WINDOWS\System32\bcrypt.dll
LoadedModule[73]=C:\WINDOWS\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_5.82.17763.379_none_10e5882c642d5588\COMCTL32.dll
LoadedModule[74]=C:\WINDOWS\SYSTEM32\NETUTILS.DLL
LoadedModule[75]=C:\WINDOWS\SYSTEM32\PROPSYS.dll
LoadedModule[76]=C:\WINDOWS\SYSTEM32\SRVCLI.DLL
LoadedModule[77]=C:\WINDOWS\SYSTEM32\CRYPTBASE.DLL
LoadedModule[78]=C:\WINDOWS\System32\IMM32.DLL
LoadedModule[79]=C:\Program Files\Steinberg\WaveLab Elements 9.5\System\platforms\qwindows.dll
LoadedModule[80]=C:\Program Files\ASUSTeKcomputer.Inc\Sonic Suite 3\Foundation\x64\SS3DevProps.dll
LoadedModule[81]=C:\WINDOWS\System32\clbcatq.dll
LoadedModule[82]=C:\WINDOWS\System32\MMDevApi.dll
LoadedModule[83]=C:\WINDOWS\System32\DEVOBJ.dll
LoadedModule[84]=C:\WINDOWS\SYSTEM32\AUDIOSES.DLL
LoadedModule[85]=C:\WINDOWS\SYSTEM32\wintypes.dll
LoadedModule[86]=C:\WINDOWS\SYSTEM32\AVRT.dll
LoadedModule[87]=C:\Program Files\Steinberg\WaveLab Elements 9.5\System\styles\qwindowsvistastyle.dll
LoadedModule[88]=C:\Program Files\Steinberg\WaveLab Elements 9.5\System\imageformats\qgif.dll
LoadedModule[89]=C:\Program Files\Steinberg\WaveLab Elements 9.5\System\imageformats\qico.dll
LoadedModule[90]=C:\Program Files\Steinberg\WaveLab Elements 9.5\System\imageformats\qjpeg.dll
LoadedModule[91]=C:\Program Files\Steinberg\WaveLab Elements 9.5\System\imageformats\qsvg.dll
LoadedModule[92]=C:\Program Files\Steinberg\WaveLab Elements 9.5\Qt5Svg.dll
LoadedModule[93]=C:\Program Files\Steinberg\WaveLab Elements 9.5\System\imageformats\qtga.dll
LoadedModule[94]=C:\Program Files\Steinberg\WaveLab Elements 9.5\System\imageformats\qtiff.dll
LoadedModule[95]=C:\Program Files\Steinberg\WaveLab Elements 9.5\System\imageformats\qwbmp.dll
LoadedModule[96]=C:\WINDOWS\System32\MSCTF.dll
LoadedModule[97]=C:\WINDOWS\System32\TextInputFramework.dll
LoadedModule[98]=C:\WINDOWS\System32\CoreUIComponents.dll
LoadedModule[99]=C:\WINDOWS\System32\CoreMessaging.dll
LoadedModule[100]=C:\WINDOWS\SYSTEM32\ntmarta.dll
LoadedModule[101]=C:\WINDOWS\SYSTEM32\SYNSOACC.DLL
LoadedModule[102]=C:\WINDOWS\SYSTEM32\MSIMG32.dll
LoadedModule[103]=C:\WINDOWS\SYSTEM32\oledlg.dll
LoadedModule[104]=C:\WINDOWS\WinSxS\amd64_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.17763.379_none_36a32ecd61af0e6f\gdiplus.dll
LoadedModule[105]=C:\WINDOWS\SYSTEM32\OLEACC.dll
LoadedModule[106]=C:\WINDOWS\SYSTEM32\sxs.dll
LoadedModule[107]=C:\WINDOWS\System32\setupapi.dll
LoadedModule[108]=C:\Program Files\Steinberg\WaveLab Elements 9.5\System\Fio\alac.dll
LoadedModule[109]=C:\Program Files\Steinberg\WaveLab Elements 9.5\System\Fio\Osq.dll
LoadedModule[110]=C:\WINDOWS\system32\dwrite.dll
LoadedModule[111]=C:\WINDOWS\SYSTEM32\SspiCli.dll
LoadedModule[112]=C:\Program Files\Steinberg\WaveLab Elements 9.5\System\MagicPen.dll
LoadedModule[113]=C:\WINDOWS\system32\dataexchange.dll
LoadedModule[114]=C:\WINDOWS\system32\d3d11.dll
LoadedModule[115]=C:\WINDOWS\system32\dcomp.dll
LoadedModule[116]=C:\WINDOWS\system32\dxgi.dll
LoadedModule[117]=C:\WINDOWS\system32\twinapi.appcore.dll
LoadedModule[118]=C:\WINDOWS\system32\RMCLIENT.dll
LoadedModule[119]=C:\WINDOWS\SYSTEM32\LINKINFO.dll
LoadedModule[120]=C:\WINDOWS\SYSTEM32\edputil.dll
LoadedModule[121]=C:\Program Files\Steinberg\WaveLab Elements 9.5\System\baios.dll
LoadedModule[122]=C:\Program Files\Steinberg\WaveLab Elements 9.5\System\plugins\Wavelab Elements Plug-in Set.vst3
LoadedModule[123]=C:\Program Files\Steinberg\WaveLab Elements 9.5\smtg-frame.dll
LoadedModule[124]=C:\WINDOWS\System32\imagehlp.dll
LoadedModule[125]=C:\WINDOWS\SYSTEM32\WSOCK32.dll
LoadedModule[126]=C:\WINDOWS\SYSTEM32\d2d1.dll
LoadedModule[127]=C:\WINDOWS\system32\windowscodecs.dll
LoadedModule[128]=C:\WINDOWS\SYSTEM32\Riched20.DLL
LoadedModule[129]=C:\WINDOWS\SYSTEM32\USP10.dll
LoadedModule[130]=C:\WINDOWS\SYSTEM32\msls31.dll
LoadedModule[131]=C:\WINDOWS\System32\WINTRUST.DLL
LoadedModule[132]=C:\WINDOWS\system32\rsaenh.dll
LoadedModule[133]=C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_e7b3660b4830c245\nvldumdx.dll
LoadedModule[134]=C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_e7b3660b4830c245\nvwgf2umx.dll
LoadedModule[135]=C:\WINDOWS\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.17763.379_none_05b83be8071c94a1\comctl32.DLL
LoadedModule[136]=C:\Program Files\Steinberg\WaveLab Elements 9.5\System\mp3fh.dll
State[0].Key=Transport.DoneStage1
State[0].Value=1
OsInfo[0].Key=vermaj
OsInfo[0].Value=10
OsInfo[1].Key=vermin
OsInfo[1].Value=0
OsInfo[2].Key=verbld
OsInfo[2].Value=17763
OsInfo[3].Key=ubr
OsInfo[3].Value=379
OsInfo[4].Key=versp
OsInfo[4].Value=0
OsInfo[5].Key=arch
OsInfo[5].Value=9
OsInfo[6].Key=lcid
OsInfo[6].Value=1035
OsInfo[7].Key=geoid
OsInfo[7].Value=77
OsInfo[8].Key=sku
OsInfo[8].Value=101
OsInfo[9].Key=domain
OsInfo[9].Value=0
OsInfo[10].Key=prodsuite
OsInfo[10].Value=768
OsInfo[11].Key=ntprodtype
OsInfo[11].Value=1
OsInfo[12].Key=platid
OsInfo[12].Value=10
OsInfo[13].Key=sr
OsInfo[13].Value=0
OsInfo[14].Key=tmsi
OsInfo[14].Value=99453
OsInfo[15].Key=osinsty
OsInfo[15].Value=3
OsInfo[16].Key=iever
OsInfo[16].Value=11.379.17763.0-11.0.115
OsInfo[17].Key=portos
OsInfo[17].Value=0
OsInfo[18].Key=ram
OsInfo[18].Value=16313
OsInfo[19].Key=svolsz
OsInfo[19].Value=446
OsInfo[20].Key=wimbt
OsInfo[20].Value=0
OsInfo[21].Key=blddt
OsInfo[21].Value=180914
OsInfo[22].Key=bldtm
OsInfo[22].Value=1434
OsInfo[23].Key=bldbrch
OsInfo[23].Value=rs5_release
OsInfo[24].Key=bldchk
OsInfo[24].Value=0
OsInfo[25].Key=wpvermaj
OsInfo[25].Value=0
OsInfo[26].Key=wpvermin
OsInfo[26].Value=0
OsInfo[27].Key=wpbuildmaj
OsInfo[27].Value=0
OsInfo[28].Key=wpbuildmin
OsInfo[28].Value=0
OsInfo[29].Key=osver
OsInfo[29].Value=10.0.17763.379.amd64fre.rs5_release.180914-1434
OsInfo[30].Key=buildflightid
OsInfo[30].Value=56DCC875-02E5-4D3F-B28D-5AB4AE897353.1
OsInfo[31].Key=edition
OsInfo[31].Value=Core
OsInfo[32].Key=ring
OsInfo[32].Value=Retail
OsInfo[33].Key=expid
OsInfo[33].Value=RS:26A3
OsInfo[34].Key=containerid
OsInfo[35].Key=containertype
OsInfo[36].Key=edu
OsInfo[36].Value=0
FriendlyEventName=Toiminta keskeytyi (ENG: Action cancelled / my remark)
ConsentKey=APPCRASH
AppName=WaveLabElements9_5.exe
AppPath=C:\Program Files\Steinberg\WaveLab Elements 9.5\WaveLabElements9_5.exe
NsPartner=windows
NsGroup=windows8
ApplicationIdentity=286861F38D1F27CFD135D46276EE5A75
MetadataHash=-1020143693

Br, Musti

Sotakoira Musti
New Member
Posts: 9
Joined: Fri Mar 15, 2019 11:42 am
Contact:

Re: WaveLab Elements 9.5.40 crashes when saving

Post by Sotakoira Musti » Sat Mar 16, 2019 5:09 pm

As you can see, this problem really starts to bug me. This screenshot was from editing single file.
Dump_Musti.jpg
(189.99 KiB) Not downloaded yet
Br, Musti

Sotakoira Musti
New Member
Posts: 9
Joined: Fri Mar 15, 2019 11:42 am
Contact:

Re: WaveLab Elements 9.5.40 crashes when saving

Post by Sotakoira Musti » Sat Mar 16, 2019 5:16 pm

The first dump log was from the crash, this one is when I shut WaveLab down:

Version=1
EventType=AppHangB1
EventTime=131972251446452322
ReportType=3
Consent=1
UploadTime=131972251481236751
ReportStatus=268435456
ReportIdentifier=6e1eb306-3056-48bc-b943-f983d24c689a
IntegratorReportIdentifier=00cb02ea-30c0-4d7c-b63a-9fef1f9842db
Wow64Host=34404
NsAppName=WaveLabElements9_5.exe
AppSessionGuid=000025d0-0001-001d-a90c-7dc30fdcd401
TargetAppId=W:00060f4583e59ed48e66313a301ea5a68eb200000000!0000f672c06b26ad8a7013b5a1ce2fed064e0cb64f42!WaveLabElements9_5.exe
TargetAppVer=2018//11//01:07:02:50!2a5d69d!WaveLabElements9_5.exe
BootId=4294967295
TargetAsId=1606
UserImpactVector=808452912
IsFatal=1
EtwNonCollectReason=1
Response.BucketId=5e58daf7f3d3473bfcbb5069883213da
Response.BucketTable=5
Response.LegacyBucketId=2070336867893646298
Response.type=4
Sig[0].Name=Sovelluksen nimi
Sig[0].Value=WaveLabElements9_5.exe
Sig[1].Name=Sovelluksen versio
Sig[1].Value=9.5.40.180
Sig[2].Name=Sovelluksen aikaleima
Sig[2].Value=5bdaa51a
Sig[3].Name=Lukkiutumisen tunniste
Sig[3].Value=610d
Sig[4].Name=Lukkiutumistyyppi
Sig[4].Value=134234112
DynamicSig[1].Name=Käyttöjärjestelmän versio
DynamicSig[1].Value=10.0.17763.2.0.0.768.101
DynamicSig[2].Name=Aluekohtaisten asetusten tunnus
DynamicSig[2].Value=1035
DynamicSig[22].Name=Lukkiutumisen lisätunniste 1
DynamicSig[22].Value=610dbbab8b59649385e8d8588edaf606
DynamicSig[23].Name=Lukkiutumisen lisätunniste 2
DynamicSig[23].Value=c0b5
DynamicSig[24].Name=Lukkiutumisen lisätunniste 3
DynamicSig[24].Value=c0b5ea3b38eb3bf6020b53ca7ff0b0cf
DynamicSig[25].Name=Lukkiutumisen lisätunniste 4
DynamicSig[25].Value=0bf6
DynamicSig[26].Name=Lukkiutumisen lisätunniste 5
DynamicSig[26].Value=0bf661b91ef5fcdd910fc35d6dcd5588
DynamicSig[27].Name=Lukkiutumisen lisätunniste 6
DynamicSig[27].Value=de60
DynamicSig[28].Name=Lukkiutumisen lisätunniste 7
DynamicSig[28].Value=de60aeb92695246869b571ac0258f0cc
UI[3]=WaveLabElements9_5.exe ei vastaa
UI[4]=Jos suljet ohjelman, voit menettää tietoja.
UI[5]=Sulje ohjelma
UI[6]=Sulje ohjelma
UI[7]=Sulje ohjelma
LoadedModule[0]=C:\Program Files\Steinberg\WaveLab Elements 9.5\WaveLabElements9_5.exe
LoadedModule[1]=C:\WINDOWS\SYSTEM32\ntdll.dll
LoadedModule[2]=C:\WINDOWS\System32\KERNEL32.DLL
LoadedModule[3]=C:\WINDOWS\System32\KERNELBASE.dll
LoadedModule[4]=C:\Program Files\Bitdefender\Bitdefender Security\atcuf\263923327714644665\atcuf64.dll
LoadedModule[5]=C:\WINDOWS\SYSTEM32\apphelp.dll
LoadedModule[6]=C:\WINDOWS\System32\USER32.dll
LoadedModule[7]=C:\WINDOWS\System32\win32u.dll
LoadedModule[8]=C:\WINDOWS\System32\GDI32.dll
LoadedModule[9]=C:\WINDOWS\System32\gdi32full.dll
LoadedModule[10]=C:\WINDOWS\System32\msvcp_win.dll
LoadedModule[11]=C:\WINDOWS\System32\ucrtbase.dll
LoadedModule[12]=C:\WINDOWS\System32\ADVAPI32.dll
LoadedModule[13]=C:\WINDOWS\System32\msvcrt.dll
LoadedModule[14]=C:\WINDOWS\System32\sechost.dll
LoadedModule[15]=C:\WINDOWS\System32\RPCRT4.dll
LoadedModule[16]=C:\WINDOWS\System32\ole32.dll
LoadedModule[17]=C:\WINDOWS\System32\combase.dll
LoadedModule[18]=C:\WINDOWS\System32\bcryptPrimitives.dll
LoadedModule[19]=C:\WINDOWS\System32\OLEAUT32.dll
LoadedModule[20]=C:\WINDOWS\System32\WS2_32.dll
LoadedModule[21]=C:\WINDOWS\System32\SHELL32.dll
LoadedModule[22]=C:\WINDOWS\System32\cfgmgr32.dll
LoadedModule[23]=C:\WINDOWS\System32\shcore.dll
LoadedModule[24]=C:\WINDOWS\System32\windows.storage.dll
LoadedModule[25]=C:\WINDOWS\System32\profapi.dll
LoadedModule[26]=C:\WINDOWS\System32\powrprof.dll
LoadedModule[27]=C:\WINDOWS\System32\shlwapi.dll
LoadedModule[28]=C:\WINDOWS\System32\kernel.appcore.dll
LoadedModule[29]=C:\WINDOWS\System32\cryptsp.dll
LoadedModule[30]=C:\Program Files\Steinberg\WaveLab Elements 9.5\newheap.dll
LoadedModule[31]=C:\Program Files\Steinberg\WaveLab Elements 9.5\Qt5Core.dll
LoadedModule[32]=C:\Program Files\Steinberg\WaveLab Elements 9.5\Qt5Widgets.dll
LoadedModule[33]=C:\Program Files\Steinberg\WaveLab Elements 9.5\Qt5Gui.dll
LoadedModule[34]=C:\Program Files\Steinberg\WaveLab Elements 9.5\Qt5Multimedia.dll
LoadedModule[35]=C:\Program Files\Steinberg\WaveLab Elements 9.5\Qt5Script.dll
LoadedModule[36]=C:\Program Files\Steinberg\WaveLab Elements 9.5\Qt5Network.dll
LoadedModule[37]=C:\Program Files\Steinberg\WaveLab Elements 9.5\Qt5Test.dll
LoadedModule[38]=C:\Program Files\Steinberg\WaveLab Elements 9.5\Qt5Xml.dll
LoadedModule[39]=C:\WINDOWS\SYSTEM32\WINMM.dll
LoadedModule[40]=C:\Program Files\Steinberg\WaveLab Elements 9.5\common.dll
LoadedModule[41]=C:\Program Files\Steinberg\WaveLab Elements 9.5\qtx.dll
LoadedModule[42]=C:\Program Files\Steinberg\WaveLab Elements 9.5\aac.dll
LoadedModule[43]=C:\Program Files\Steinberg\WaveLab Elements 9.5\wavpackdll.dll
LoadedModule[44]=C:\Program Files\Steinberg\WaveLab Elements 9.5\MSVCP140.dll
LoadedModule[45]=C:\WINDOWS\SYSTEM32\AVIFIL32.dll
LoadedModule[46]=C:\WINDOWS\SYSTEM32\MSACM32.dll
LoadedModule[47]=C:\WINDOWS\SYSTEM32\WMVCore.DLL
LoadedModule[48]=C:\Program Files\Steinberg\WaveLab Elements 9.5\gwrks64.dll
LoadedModule[49]=C:\Program Files\Steinberg\WaveLab Elements 9.5\VCRUNTIME140.dll
LoadedModule[50]=C:\WINDOWS\SYSTEM32\MSWSOCK.dll
LoadedModule[51]=C:\WINDOWS\SYSTEM32\MPR.dll
LoadedModule[52]=C:\WINDOWS\SYSTEM32\NETAPI32.dll
LoadedModule[53]=C:\WINDOWS\SYSTEM32\USERENV.dll
LoadedModule[54]=C:\WINDOWS\SYSTEM32\VERSION.dll
LoadedModule[55]=C:\WINDOWS\SYSTEM32\UxTheme.dll
LoadedModule[56]=C:\WINDOWS\SYSTEM32\dwmapi.dll
LoadedModule[57]=C:\WINDOWS\System32\CRYPT32.dll
LoadedModule[58]=C:\WINDOWS\System32\MSASN1.dll
LoadedModule[59]=C:\WINDOWS\SYSTEM32\DNSAPI.dll
LoadedModule[60]=C:\WINDOWS\System32\NSI.dll
LoadedModule[61]=C:\WINDOWS\SYSTEM32\IPHLPAPI.DLL
LoadedModule[62]=C:\WINDOWS\SYSTEM32\WINMMBASE.dll
LoadedModule[63]=C:\Program Files\Steinberg\WaveLab Elements 9.5\Qt5Help.dll
LoadedModule[64]=C:\Program Files\Steinberg\WaveLab Elements 9.5\Qt5PrintSupport.dll
LoadedModule[65]=C:\WINDOWS\System32\COMDLG32.dll
LoadedModule[66]=C:\WINDOWS\SYSTEM32\MSVFW32.dll
LoadedModule[67]=C:\WINDOWS\SYSTEM32\WMASF.DLL
LoadedModule[68]=C:\WINDOWS\SYSTEM32\mfperfhelper.dll
LoadedModule[69]=C:\Program Files\Steinberg\WaveLab Elements 9.5\gearaw64.dll
LoadedModule[70]=C:\Program Files\Steinberg\WaveLab Elements 9.5\Qt5Sql.dll
LoadedModule[71]=C:\WINDOWS\SYSTEM32\WINSPOOL.DRV
LoadedModule[72]=C:\WINDOWS\System32\bcrypt.dll
LoadedModule[73]=C:\WINDOWS\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_5.82.17763.379_none_10e5882c642d5588\COMCTL32.dll
LoadedModule[74]=C:\WINDOWS\SYSTEM32\NETUTILS.DLL
LoadedModule[75]=C:\WINDOWS\SYSTEM32\PROPSYS.dll
LoadedModule[76]=C:\WINDOWS\SYSTEM32\SRVCLI.DLL
LoadedModule[77]=C:\WINDOWS\SYSTEM32\CRYPTBASE.DLL
LoadedModule[78]=C:\WINDOWS\System32\IMM32.DLL
LoadedModule[79]=C:\Program Files\Steinberg\WaveLab Elements 9.5\System\platforms\qwindows.dll
LoadedModule[80]=C:\Program Files\ASUSTeKcomputer.Inc\Sonic Suite 3\Foundation\x64\SS3DevProps.dll
LoadedModule[81]=C:\WINDOWS\System32\clbcatq.dll
LoadedModule[82]=C:\WINDOWS\System32\MMDevApi.dll
LoadedModule[83]=C:\WINDOWS\System32\DEVOBJ.dll
LoadedModule[84]=C:\WINDOWS\SYSTEM32\AUDIOSES.DLL
LoadedModule[85]=C:\WINDOWS\SYSTEM32\wintypes.dll
LoadedModule[86]=C:\WINDOWS\SYSTEM32\AVRT.dll
LoadedModule[87]=C:\Program Files\Steinberg\WaveLab Elements 9.5\System\styles\qwindowsvistastyle.dll
LoadedModule[88]=C:\Program Files\Steinberg\WaveLab Elements 9.5\System\imageformats\qgif.dll
LoadedModule[89]=C:\Program Files\Steinberg\WaveLab Elements 9.5\System\imageformats\qico.dll
LoadedModule[90]=C:\Program Files\Steinberg\WaveLab Elements 9.5\System\imageformats\qjpeg.dll
LoadedModule[91]=C:\Program Files\Steinberg\WaveLab Elements 9.5\System\imageformats\qsvg.dll
LoadedModule[92]=C:\Program Files\Steinberg\WaveLab Elements 9.5\Qt5Svg.dll
LoadedModule[93]=C:\Program Files\Steinberg\WaveLab Elements 9.5\System\imageformats\qtga.dll
LoadedModule[94]=C:\Program Files\Steinberg\WaveLab Elements 9.5\System\imageformats\qtiff.dll
LoadedModule[95]=C:\Program Files\Steinberg\WaveLab Elements 9.5\System\imageformats\qwbmp.dll
LoadedModule[96]=C:\WINDOWS\System32\MSCTF.dll
LoadedModule[97]=C:\WINDOWS\System32\TextInputFramework.dll
LoadedModule[98]=C:\WINDOWS\System32\CoreUIComponents.dll
LoadedModule[99]=C:\WINDOWS\System32\CoreMessaging.dll
LoadedModule[100]=C:\WINDOWS\SYSTEM32\ntmarta.dll
LoadedModule[101]=C:\WINDOWS\SYSTEM32\SYNSOACC.DLL
LoadedModule[102]=C:\WINDOWS\SYSTEM32\MSIMG32.dll
LoadedModule[103]=C:\WINDOWS\SYSTEM32\oledlg.dll
LoadedModule[104]=C:\WINDOWS\WinSxS\amd64_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.17763.379_none_36a32ecd61af0e6f\gdiplus.dll
LoadedModule[105]=C:\WINDOWS\SYSTEM32\OLEACC.dll
LoadedModule[106]=C:\WINDOWS\SYSTEM32\sxs.dll
LoadedModule[107]=C:\WINDOWS\System32\setupapi.dll
LoadedModule[108]=C:\Program Files\Steinberg\WaveLab Elements 9.5\System\Fio\alac.dll
LoadedModule[109]=C:\Program Files\Steinberg\WaveLab Elements 9.5\System\Fio\Osq.dll
LoadedModule[110]=C:\WINDOWS\system32\dwrite.dll
LoadedModule[111]=C:\WINDOWS\SYSTEM32\SspiCli.dll
LoadedModule[112]=C:\Program Files\Steinberg\WaveLab Elements 9.5\System\MagicPen.dll
LoadedModule[113]=C:\WINDOWS\system32\dataexchange.dll
LoadedModule[114]=C:\WINDOWS\system32\d3d11.dll
LoadedModule[115]=C:\WINDOWS\system32\dcomp.dll
LoadedModule[116]=C:\WINDOWS\system32\dxgi.dll
LoadedModule[117]=C:\WINDOWS\system32\twinapi.appcore.dll
LoadedModule[118]=C:\WINDOWS\system32\RMCLIENT.dll
LoadedModule[119]=C:\WINDOWS\SYSTEM32\LINKINFO.dll
LoadedModule[120]=C:\WINDOWS\SYSTEM32\edputil.dll
LoadedModule[121]=C:\Program Files\Steinberg\WaveLab Elements 9.5\System\baios.dll
LoadedModule[122]=C:\Program Files\Steinberg\WaveLab Elements 9.5\System\plugins\Wavelab Elements Plug-in Set.vst3
LoadedModule[123]=C:\Program Files\Steinberg\WaveLab Elements 9.5\smtg-frame.dll
LoadedModule[124]=C:\WINDOWS\System32\imagehlp.dll
LoadedModule[125]=C:\WINDOWS\SYSTEM32\WSOCK32.dll
LoadedModule[126]=C:\WINDOWS\SYSTEM32\d2d1.dll
LoadedModule[127]=C:\WINDOWS\system32\windowscodecs.dll
LoadedModule[128]=C:\WINDOWS\SYSTEM32\Riched20.DLL
LoadedModule[129]=C:\WINDOWS\SYSTEM32\USP10.dll
LoadedModule[130]=C:\WINDOWS\SYSTEM32\msls31.dll
LoadedModule[131]=C:\WINDOWS\System32\WINTRUST.DLL
LoadedModule[132]=C:\WINDOWS\system32\rsaenh.dll
LoadedModule[133]=C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_e7b3660b4830c245\nvldumdx.dll
LoadedModule[134]=C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_e7b3660b4830c245\nvwgf2umx.dll
LoadedModule[135]=C:\WINDOWS\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.17763.379_none_05b83be8071c94a1\comctl32.DLL
LoadedModule[136]=C:\Program Files\Steinberg\WaveLab Elements 9.5\System\mp3fh.dll
State[0].Key=Transport.DoneStage1
State[0].Value=1
OsInfo[0].Key=vermaj
OsInfo[0].Value=10
OsInfo[1].Key=vermin
OsInfo[1].Value=0
OsInfo[2].Key=verbld
OsInfo[2].Value=17763
OsInfo[3].Key=ubr
OsInfo[3].Value=379
OsInfo[4].Key=versp
OsInfo[4].Value=0
OsInfo[5].Key=arch
OsInfo[5].Value=9
OsInfo[6].Key=lcid
OsInfo[6].Value=1035
OsInfo[7].Key=geoid
OsInfo[7].Value=77
OsInfo[8].Key=sku
OsInfo[8].Value=101
OsInfo[9].Key=domain
OsInfo[9].Value=0
OsInfo[10].Key=prodsuite
OsInfo[10].Value=768
OsInfo[11].Key=ntprodtype
OsInfo[11].Value=1
OsInfo[12].Key=platid
OsInfo[12].Value=10
OsInfo[13].Key=sr
OsInfo[13].Value=0
OsInfo[14].Key=tmsi
OsInfo[14].Value=99453
OsInfo[15].Key=osinsty
OsInfo[15].Value=3
OsInfo[16].Key=iever
OsInfo[16].Value=11.379.17763.0-11.0.115
OsInfo[17].Key=portos
OsInfo[17].Value=0
OsInfo[18].Key=ram
OsInfo[18].Value=16313
OsInfo[19].Key=svolsz
OsInfo[19].Value=446
OsInfo[20].Key=wimbt
OsInfo[20].Value=0
OsInfo[21].Key=blddt
OsInfo[21].Value=180914
OsInfo[22].Key=bldtm
OsInfo[22].Value=1434
OsInfo[23].Key=bldbrch
OsInfo[23].Value=rs5_release
OsInfo[24].Key=bldchk
OsInfo[24].Value=0
OsInfo[25].Key=wpvermaj
OsInfo[25].Value=0
OsInfo[26].Key=wpvermin
OsInfo[26].Value=0
OsInfo[27].Key=wpbuildmaj
OsInfo[27].Value=0
OsInfo[28].Key=wpbuildmin
OsInfo[28].Value=0
OsInfo[29].Key=osver
OsInfo[29].Value=10.0.17763.379.amd64fre.rs5_release.180914-1434
OsInfo[30].Key=buildflightid
OsInfo[30].Value=56DCC875-02E5-4D3F-B28D-5AB4AE897353.1
OsInfo[31].Key=edition
OsInfo[31].Value=Core
OsInfo[32].Key=ring
OsInfo[32].Value=Retail
OsInfo[33].Key=expid
OsInfo[33].Value=RS:26A3
OsInfo[34].Key=containerid
OsInfo[35].Key=containertype
OsInfo[36].Key=edu
OsInfo[36].Value=0
FriendlyEventName=Lakkasi vastaamasta ja suljettiin
ConsentKey=AppHangXProcB1
AppName=WaveLabElements9_5.exe
AppPath=C:\Program Files\Steinberg\WaveLab Elements 9.5\WaveLabElements9_5.exe
ReportDescription=Ongelma keskeytti ohjelman tiedonsiirron Windowsin kanssa. (ENG: Problem aborted program's file transfer with Windows / my remark)
NsPartner=windows
NsGroup=windows8
ApplicationIdentity=286861F38D1F27CFD135D46276EE5A75
MetadataHash=1826252293


Br, Musti

phainomen
New Member
Posts: 16
Joined: Thu Mar 14, 2019 7:30 am
Contact:

Re: WaveLab Elements 9.5.40 crashes when saving

Post by phainomen » Sat Mar 16, 2019 5:31 pm

I am sorry, where should I find the crash report generated, please? Wavelab crashed as expected, but I do not see any crash report. Where is it located?

Sotakoira Musti
New Member
Posts: 9
Joined: Fri Mar 15, 2019 11:42 am
Contact:

Re: WaveLab Elements 9.5.40 crashes when saving

Post by Sotakoira Musti » Sat Mar 16, 2019 5:42 pm

Here: C:\ProgramData\Microsoft\Windows\WER\

I´d recommend to download AppCrashView app, much easier to read files: https://www.softpedia.com/get/System/Sy ... View.shtml

Br, Musti

Edit: that screenshot was from AppCrashView // and fixed typo
Last edited by Sotakoira Musti on Sat Mar 16, 2019 5:47 pm, edited 1 time in total.

Sotakoira Musti
New Member
Posts: 9
Joined: Fri Mar 15, 2019 11:42 am
Contact:

Re: WaveLab Elements 9.5.40 crashes when saving

Post by Sotakoira Musti » Sat Mar 16, 2019 5:45 pm

Or you can just open those .wer files with Windows notepad

PG
Moderator
Posts: 6688
Joined: Wed Dec 15, 2010 6:15 pm
Contact:

Re: WaveLab Elements 9.5.40 crashes when saving

Post by PG » Sat Mar 16, 2019 5:47 pm

@Sotakoira Musti

This is not a crash log. For the crash log, do this:
Under Windows, you can generate one crash dump from WaveLab if you do so:
While pressing the Alternate key (press first and maintain), select "Global preferences" from the WaveLab menu with the mouse. In that case, there is a new tab called "Diagnostics". There you can activate several functions. Activate the option "Enable crash report". Quit and relaunch WaveLab.
If a crash happens, one crash dump is generated.
This being said, your report ressemble a known case, limited to WaveLab Elements on certain hardware, and whose solution is to move the license to a physical stick.
Philippe

PG
Moderator
Posts: 6688
Joined: Wed Dec 15, 2010 6:15 pm
Contact:

Re: WaveLab Elements 9.5.40 crashes when saving

Post by PG » Sat Mar 16, 2019 5:49 pm

I am sorry, where should I find the crash report generated, please? Wavelab crashed as expected, but I do not see any crash report. Where is it located?
If you don't met a dialog after the crash, that means the crash log could not be generated. This happens sometimes, unfortunately.
Philippe

phainomen
New Member
Posts: 16
Joined: Thu Mar 14, 2019 7:30 am
Contact:

Re: WaveLab Elements 9.5.40 crashes when saving

Post by phainomen » Sat Mar 16, 2019 5:55 pm

THank you. So, this is one randomly chosen crash report generated. Officially, it is not called crash, but "hang".

?Version=1
EventType=AppHangB1
EventTime=131972043437598085
ReportType=3
Consent=1
ReportStatus=2
ReportIdentifier=b5efb751-3acb-4f1d-941c-6bcdab6c5a0b
IntegratorReportIdentifier=8df65d16-b078-45a0-a4a3-b091265894cc
Wow64Host=34404
NsAppName=WaveLabPro9_5.exe
AppSessionGuid=00000754-0001-001e-a735-285fdedbd401
TargetAppId=W:0006f961b1189740d81e2da8365ea603433d00000000!00008ebba5a3a04d1a3f7609784dda5ebb3a50b5b623!WaveLabPro9_5.exe
TargetAppVer=2018//11//01:07:12:23!288caf1!WaveLabPro9_5.exe
BootId=4294967295
TargetAsId=231
UserImpactVector=269484304
Response.type=4
Sig[0].Name=Název aplikace
Sig[0].Value=WaveLabPro9_5.exe
Sig[1].Name=Verze aplikace
Sig[1].Value=9.5.40.180
Sig[2].Name=Èasové razítko aplikace
Sig[2].Value=5bdaa757
Sig[3].Name=Signatura selhání procesu
Sig[3].Value=7651
Sig[4].Name=Typ selhání procesu
Sig[4].Value=134217728
DynamicSig[1].Name=Verze operaèního systému
DynamicSig[1].Value=10.0.16299.2.0.0.768.101
DynamicSig[2].Name=ID národního prostøedí
DynamicSig[2].Value=1029
DynamicSig[22].Name=Další podpis selhání procesu 1
DynamicSig[22].Value=76518d363f2fbbccd4f299fc9f71940e
DynamicSig[23].Name=Další podpis selhání procesu 2
DynamicSig[23].Value=1d98
DynamicSig[24].Name=Další podpis selhání procesu 3
DynamicSig[24].Value=1d98b1ec5d1b4810feeab963a7a8a947
DynamicSig[25].Name=Další podpis selhání procesu 4
DynamicSig[25].Value=7651
DynamicSig[26].Name=Další podpis selhání procesu 5
DynamicSig[26].Value=76518d363f2fbbccd4f299fc9f71940e
DynamicSig[27].Name=Další podpis selhání procesu 6
DynamicSig[27].Value=1d98
DynamicSig[28].Name=Další podpis selhání procesu 7
DynamicSig[28].Value=1d98b1ec5d1b4810feeab963a7a8a947
UI[3]=Program WaveLabPro9_5.exe neodpovídá.
UI[4]=Pokud program ukonèíte, mùže dojít ke ztrátì informací.
UI[5]=Ukonèit program
UI[6]=Ukonèit program
UI[7]=Ukonèit program
LoadedModule[0]=C:\Program Files\Steinberg\WaveLab Pro 9.5\WaveLabPro9_5.exe
LoadedModule[1]=C:\Windows\SYSTEM32\ntdll.dll
LoadedModule[2]=C:\Windows\System32\KERNEL32.DLL
LoadedModule[3]=C:\Windows\System32\KERNELBASE.dll
LoadedModule[4]=C:\Windows\System32\GDI32.dll
LoadedModule[5]=C:\Windows\System32\gdi32full.dll
LoadedModule[6]=C:\Program Files\Steinberg\WaveLab Pro 9.5\newheap.dll
LoadedModule[7]=C:\Windows\System32\msvcp_win.dll
LoadedModule[8]=C:\Windows\System32\ucrtbase.dll
LoadedModule[9]=C:\Program Files\Steinberg\WaveLab Pro 9.5\Qt5Core.dll
LoadedModule[10]=C:\Program Files\Steinberg\WaveLab Pro 9.5\Qt5Widgets.dll
LoadedModule[11]=C:\Windows\System32\USER32.dll
LoadedModule[12]=C:\Windows\System32\win32u.dll
LoadedModule[13]=C:\Program Files\Steinberg\WaveLab Pro 9.5\Qt5Gui.dll
LoadedModule[14]=C:\Windows\System32\OLEAUT32.dll
LoadedModule[15]=C:\Windows\System32\combase.dll
LoadedModule[16]=C:\Windows\System32\WS2_32.dll
LoadedModule[17]=C:\Windows\System32\ole32.dll
LoadedModule[18]=C:\Windows\System32\RPCRT4.dll
LoadedModule[19]=C:\Program Files\Steinberg\WaveLab Pro 9.5\Qt5Multimedia.dll
LoadedModule[20]=C:\Windows\System32\sechost.dll
LoadedModule[21]=C:\Windows\System32\SHELL32.dll
LoadedModule[22]=C:\Windows\System32\bcryptPrimitives.dll
LoadedModule[23]=C:\Windows\System32\msvcrt.dll
LoadedModule[24]=C:\Windows\System32\ADVAPI32.dll
LoadedModule[25]=C:\Windows\System32\cfgmgr32.dll
LoadedModule[26]=C:\Program Files\Steinberg\WaveLab Pro 9.5\Qt5Script.dll
LoadedModule[27]=C:\Program Files\Steinberg\WaveLab Pro 9.5\Qt5Network.dll
LoadedModule[28]=C:\Windows\System32\shcore.dll
LoadedModule[29]=C:\Windows\System32\SHLWAPI.dll
LoadedModule[30]=C:\Windows\System32\windows.storage.dll
LoadedModule[31]=C:\Program Files\Steinberg\WaveLab Pro 9.5\Qt5Test.dll
LoadedModule[32]=C:\Program Files\Steinberg\WaveLab Pro 9.5\Qt5PrintSupport.dll
LoadedModule[33]=C:\Windows\System32\kernel.appcore.dll
LoadedModule[34]=C:\Program Files\Steinberg\WaveLab Pro 9.5\Qt5Xml.dll
LoadedModule[35]=C:\Windows\System32\powrprof.dll
LoadedModule[36]=C:\Windows\System32\COMDLG32.dll
LoadedModule[37]=C:\Windows\System32\profapi.dll
LoadedModule[38]=C:\Program Files\Steinberg\WaveLab Pro 9.5\Qt5XmlPatterns.dll
LoadedModule[39]=C:\Windows\SYSTEM32\WINMM.dll
LoadedModule[40]=C:\Program Files\Steinberg\WaveLab Pro 9.5\VCRUNTIME140.dll
LoadedModule[41]=C:\Program Files\Steinberg\WaveLab Pro 9.5\MSVCP140.dll
LoadedModule[42]=C:\Windows\SYSTEM32\MPR.dll
LoadedModule[43]=C:\Windows\SYSTEM32\NETAPI32.dll
LoadedModule[44]=C:\Windows\SYSTEM32\USERENV.dll
LoadedModule[45]=C:\Windows\SYSTEM32\VERSION.dll
LoadedModule[46]=C:\Windows\SYSTEM32\UxTheme.dll
LoadedModule[47]=C:\Windows\SYSTEM32\dwmapi.dll
LoadedModule[48]=C:\Program Files\Steinberg\WaveLab Pro 9.5\gwrks64.dll
LoadedModule[49]=C:\Windows\SYSTEM32\WMVCore.DLL
LoadedModule[50]=C:\Windows\SYSTEM32\AVIFIL32.dll
LoadedModule[51]=C:\Windows\SYSTEM32\MSACM32.dll
LoadedModule[52]=C:\Windows\SYSTEM32\MSWSOCK.dll
LoadedModule[53]=C:\Windows\SYSTEM32\DNSAPI.dll
LoadedModule[54]=C:\Windows\SYSTEM32\IPHLPAPI.DLL
LoadedModule[55]=C:\Windows\System32\NSI.dll
LoadedModule[56]=C:\Windows\SYSTEM32\WINSPOOL.DRV
LoadedModule[57]=C:\Windows\SYSTEM32\WINMMBASE.dll
LoadedModule[58]=C:\Windows\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_5.82.16299.1029_none_f730395fa4a71ade\COMCTL32.dll
LoadedModule[59]=C:\Windows\SYSTEM32\MSVFW32.dll
LoadedModule[60]=C:\Windows\SYSTEM32\WMASF.DLL
LoadedModule[61]=C:\Program Files\Steinberg\WaveLab Pro 9.5\gearaw64.dll
LoadedModule[62]=C:\Windows\SYSTEM32\mfperfhelper.dll
LoadedModule[63]=C:\Windows\System32\CRYPT32.dll
LoadedModule[64]=C:\Windows\SYSTEM32\bcrypt.dll
LoadedModule[65]=C:\Windows\System32\MSASN1.dll
LoadedModule[66]=C:\Windows\SYSTEM32\NETUTILS.DLL
LoadedModule[67]=C:\Windows\SYSTEM32\SRVCLI.DLL
LoadedModule[68]=C:\Windows\SYSTEM32\CRYPTBASE.DLL
LoadedModule[69]=C:\Program Files\Steinberg\WaveLab Pro 9.5\qtx.dll
LoadedModule[70]=C:\Program Files\Steinberg\WaveLab Pro 9.5\common.dll
LoadedModule[71]=C:\Program Files\Steinberg\WaveLab Pro 9.5\wavpackdll.dll
LoadedModule[72]=C:\Program Files\Steinberg\WaveLab Pro 9.5\aac.dll
LoadedModule[73]=C:\Program Files\Steinberg\WaveLab Pro 9.5\iZotope_MBITPlus_x64.dll
LoadedModule[74]=C:\Program Files\Steinberg\WaveLab Pro 9.5\Qt5Help.dll
LoadedModule[75]=C:\Program Files\Steinberg\WaveLab Pro 9.5\Qt5Sql.dll
LoadedModule[76]=C:\Windows\System32\IMM32.DLL
LoadedModule[77]=C:\Windows\SYSTEM32\MFPlat.DLL
LoadedModule[78]=C:\Windows\SYSTEM32\RTWorkQ.DLL
LoadedModule[79]=C:\Program Files\Common Files\microsoft shared\ink\tiptsf.dll
LoadedModule[80]=C:\Program Files\Steinberg\WaveLab Pro 9.5\System\platforms\qwindows.dll
LoadedModule[81]=C:\Program Files\Steinberg\WaveLab Pro 9.5\System\styles\qwindowsvistastyle.dll
LoadedModule[82]=C:\Program Files\Steinberg\WaveLab Pro 9.5\System\imageformats\qgif.dll
LoadedModule[83]=C:\Program Files\Steinberg\WaveLab Pro 9.5\System\imageformats\qico.dll
LoadedModule[84]=C:\Program Files\Steinberg\WaveLab Pro 9.5\System\imageformats\qjpeg.dll
LoadedModule[85]=C:\Program Files\Steinberg\WaveLab Pro 9.5\System\imageformats\qsvg.dll
LoadedModule[86]=C:\Program Files\Steinberg\WaveLab Pro 9.5\Qt5Svg.dll
LoadedModule[87]=C:\Program Files\Steinberg\WaveLab Pro 9.5\System\imageformats\qtga.dll
LoadedModule[88]=C:\Program Files\Steinberg\WaveLab Pro 9.5\System\imageformats\qtiff.dll
LoadedModule[89]=C:\Program Files\Steinberg\WaveLab Pro 9.5\System\imageformats\qwbmp.dll
LoadedModule[90]=C:\Windows\System32\MSCTF.dll
LoadedModule[91]=C:\Windows\System32\TextInputFramework.dll
LoadedModule[92]=C:\Windows\System32\CoreUIComponents.dll
LoadedModule[93]=C:\Windows\System32\CoreMessaging.dll
LoadedModule[94]=C:\Windows\SYSTEM32\ntmarta.dll
LoadedModule[95]=C:\Windows\SYSTEM32\wintypes.dll
LoadedModule[96]=C:\Windows\System32\clbcatq.dll
LoadedModule[97]=C:\Windows\System32\uiautomationcore.dll
LoadedModule[98]=C:\Windows\SYSTEM32\sxs.dll
LoadedModule[99]=C:\Windows\System32\OLEACC.dll
LoadedModule[100]=C:\Windows\SYSTEM32\twinapi.dll
LoadedModule[101]=C:\Windows\SYSTEM32\twinapi.appcore.dll
LoadedModule[102]=C:\Windows\SYSTEM32\RMCLIENT.dll
LoadedModule[103]=C:\Windows\SYSTEM32\SYNSOACC.DLL
LoadedModule[104]=C:\Windows\SYSTEM32\oledlg.dll
LoadedModule[105]=C:\Windows\SYSTEM32\MSIMG32.dll
LoadedModule[106]=C:\Windows\WinSxS\amd64_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.16299.1029_none_4075384fb4fd9ebd\gdiplus.dll
LoadedModule[107]=C:\Windows\System32\setupapi.dll
LoadedModule[108]=C:\Program Files\Steinberg\WaveLab Pro 9.5\System\Fio\alac.dll
LoadedModule[109]=C:\Program Files\Steinberg\WaveLab Pro 9.5\System\Fio\Osq.dll
LoadedModule[110]=C:\Windows\system32\dwrite.dll
LoadedModule[111]=C:\Windows\SYSTEM32\SspiCli.dll
LoadedModule[112]=C:\Program Files\Steinberg\WaveLab Pro 9.5\System\AudioErrorDetection.dll
LoadedModule[113]=C:\Program Files\Steinberg\WaveLab Pro 9.5\System\MagicPen.dll
LoadedModule[114]=C:\Windows\system32\dataexchange.dll
LoadedModule[115]=C:\Windows\system32\d3d11.dll
LoadedModule[116]=C:\Windows\system32\dcomp.dll
LoadedModule[117]=C:\Windows\system32\dxgi.dll
LoadedModule[118]=C:\Windows\SYSTEM32\edputil.dll
LoadedModule[119]=C:\Program Files\Steinberg\WaveLab Pro 9.5\System\baios.dll
LoadedModule[120]=C:\Program Files\Steinberg\WaveLab Pro 9.5\System\plugins\Wavelab Plug-in Set.vst3
LoadedModule[121]=C:\Program Files\Steinberg\WaveLab Pro 9.5\smtg-frame.dll
LoadedModule[122]=C:\Windows\System32\imagehlp.dll
LoadedModule[123]=C:\Windows\SYSTEM32\WSOCK32.dll
LoadedModule[124]=C:\Windows\SYSTEM32\d2d1.dll
LoadedModule[125]=C:\Windows\system32\windowscodecs.dll
LoadedModule[126]=C:\Windows\SYSTEM32\Riched20.DLL
LoadedModule[127]=C:\Windows\SYSTEM32\USP10.dll
LoadedModule[128]=C:\Windows\SYSTEM32\msls31.dll
LoadedModule[129]=C:\Windows\System32\WINTRUST.DLL
LoadedModule[130]=C:\Windows\SYSTEM32\CRYPTSP.dll
LoadedModule[131]=C:\Windows\system32\rsaenh.dll
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phainomen
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Re: WaveLab Elements 9.5.40 crashes when saving

Post by phainomen » Sat Mar 16, 2019 5:57 pm

Unfortunately, I do not meet any dialog after Wavelab crash, either, so, I am unable to report more.

PG
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Re: WaveLab Elements 9.5.40 crashes when saving

Post by PG » Sat Mar 16, 2019 6:11 pm

Just in case, try with 9.5.50 coming next week.
Philippe

Sotakoira Musti
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Re: WaveLab Elements 9.5.40 crashes when saving

Post by Sotakoira Musti » Sat Mar 16, 2019 8:12 pm

PG wrote:
Sat Mar 16, 2019 5:47 pm
@Sotakoira Musti

This is not a crash log. For the crash log, do this:
Under Windows, you can generate one crash dump from WaveLab if you do so:
While pressing the Alternate key (press first and maintain), select "Global preferences" from the WaveLab menu with the mouse. In that case, there is a new tab called "Diagnostics". There you can activate several functions. Activate the option "Enable crash report". Quit and relaunch WaveLab.
If a crash happens, one crash dump is generated.
This being said, your report ressemble a known case, limited to WaveLab Elements on certain hardware, and whose solution is to move the license to a physical stick.
I did just as you instructed, restarted and then made WaveLab crash and those were the results I got.

And now I made those steps again (the settings were as they should), restarted again. Then made it crash again, took about 50 sec from startup. Couple of clicks and bang. This time it generated different kind of report, with .zip file. I tried to "submit bug" through this bug window generated by WaveLab, but it would't let send the file to company email. Server error etc. You probably won't do anything with the .zip? I'll put something for amusement:

WaveLabElements9_5.exe caused ACCESS_VIOLATION in module "C:\Program Files\Steinberg\WaveLab Elements 9.5\Qt5Widgets.dll" at 0033:000000006A5303C0, QWidget::isVisible()

Well, I'll just get that stick, it's surely the easiest way.

Thanks for help! I'll get back at this thread if the problem continues.

Br, Musti

PG
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Re: WaveLab Elements 9.5.40 crashes when saving

Post by PG » Sun Mar 17, 2019 7:21 am

You probably won't do anything with the .zip?
Yes, I would. This is where there is a usable crash log.

This being said, I recommend from trashing your preferences,

C:\Users\[UserName]\AppData\Roaming\Steinberg\WaveLab Elements 9.5\
Philippe

phainomen
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Re: WaveLab Elements 9.5.40 crashes when saving

Post by phainomen » Sun Mar 17, 2019 8:11 am

Interesting additional observation on the Wavelab Pro 9.5 crashing when saving:
First, I should say that the file is slightly over 2 GB large. windows reports 2.122 GB.

Initially, file can be opened, edited and saved by any audio application, such as Audition, Voxengo R8brain, Reaper ...

As soon as the file is opened, edited (for example adding some markers) by Wavelab, saved, it remains locked on the disk (I tried 4 disks, two ssd, two hdd, formatted NTFS or exFAT). First save looks OK (saving in progress appears and it runs all the 100 percent through, then it disappears and the peak files are regenerated OK and one can continue editing the file in Wavelab), but it is this first saving attempt which makes the file locked on hdd. THerefore, the second save makes Wavelab hang, because it is trying to access locked file.

OK, let us close Wavelab from Tastk Manager at this point, and have a look in the Windows Explorer. The file "looks" as saved, it has the correct size, but when we attempt to delete it in Windows explorer, it hangs. Furthermore, the file is unusable by any audio application, all report unknown format, or hang when opening the file.

However, the file can still be reopened in Wavelab!

After Wavelab is restarted, the file is reopened in Wavelab automatically (since Wavelab, by default, reopens the files which were left open when it was closed the last time), but even the first attempt to save it causes Wavelab to hang. Obviously, since the file is already locked on the disk, wavelab cannot re-save it and hangs. So, something problematic happens during the saving of a file onto disk.

It is only Wavelab which makes the file unusable in this way.

On the other hand, I tried to install Wavelab on a different computer, with NTFS hdd, and the file was OK after saving in Wavelab. So, it is something specific to that particular setup and Wavelab on it. It would be nice to know what is that problem.

Sotakoira Musti
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Re: WaveLab Elements 9.5.40 crashes when saving

Post by Sotakoira Musti » Sun Mar 17, 2019 4:28 pm

PG wrote:
Sun Mar 17, 2019 7:21 am
You probably won't do anything with the .zip?
Yes, I would. This is where there is a usable crash log.

This being said, I recommend from trashing your preferences,

C:\Users\[UserName]\AppData\Roaming\Steinberg\WaveLab Elements 9.5\
Okay, how can I send it to you / organization? PM attachment doesn't work, so I'll need an email address or similar.

Br, Musti

PG
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Re: WaveLab Elements 9.5.40 crashes when saving

Post by PG » Sun Mar 17, 2019 5:11 pm

When the crash dump is done, a dialog proposes you to email the result.
Philippe

Sotakoira Musti
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Re: WaveLab Elements 9.5.40 crashes when saving

Post by Sotakoira Musti » Sun Mar 17, 2019 6:28 pm

PG wrote:
Sun Mar 17, 2019 5:11 pm
When the crash dump is done, a dialog proposes you to email the result.
Yes it does, and as I said earlier, server error. I tried and tried, but wouldn't send. So I'll just let it be then.

But something brighter:

Now, with the stick, WL doesn't seem to crash anymore. About 2 hours of editing and all is well. And no crash report to send.

Musti

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