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VST Transit: Connection Error. Please Try again later.

Posted: Wed Apr 29, 2020 5:22 pm
by hoglibogli
When I try to login to VST Transit in Cubase VST 10.5.12.123 (WIN 10). I get an error message saying "Connection Error. Please try again later".
This goes on now for more than 2 days. So I guess waiting wont fix the problem.
I changed my My Steinberg password a couple of times (one without symbols etc) and can login on the steinberg.net website. But that did not help at all.
Any suggestions?

Thanks

Vincent

Re: VST Transit: Connection Error. Please Try again later.

Posted: Wed Apr 29, 2020 5:31 pm
by musicullum
can you log in with mySteinberg in your webbrowser, using the very same credentials?

Re: VST Transit: Connection Error. Please Try again later.

Posted: Wed Apr 29, 2020 6:33 pm
by hoglibogli
musicullum wrote:
Wed Apr 29, 2020 5:31 pm
can you log in with mySteinberg in your webbrowser, using the very same credentials?
Yes

Re: VST Transit: Connection Error. Please Try again later.

Posted: Wed Apr 29, 2020 6:34 pm
by hoglibogli
...And all software is registered there

Re: VST Transit: Connection Error. Please Try again later.

Posted: Thu Apr 30, 2020 12:05 am
by hoglibogli
I just tried to login on IOS VST Transit Go, Unfortunately with the very same Error Message.

Re: VST Transit: Connection Error. Please Try again later.

Posted: Fri May 01, 2020 8:59 am
by musicullum
Could it be that you have an ampersand ('&') in your name? There was a bug in all VST Transit targets that would prevent login in this case.

Re: VST Transit: Connection Error. Please Try again later.

Posted: Fri May 01, 2020 11:17 am
by hoglibogli
hoglibogli wrote:
Wed Apr 29, 2020 5:22 pm
I changed my My Steinberg password a couple of times (one without symbols etc) and can login on the steinberg.net website.
No

Re: VST Transit: Connection Error. Please Try again later.

Posted: Tue May 26, 2020 12:25 am
by hoglibogli
So it turned out that my internet Connection (Fibre-optical 1Gbit) does not work with the mysteinberg login. These newer connections don't provide a public ip4 address.
So no VST transit for me.

Re: VST Transit: Connection Error. Please Try again later.

Posted: Tue May 26, 2020 5:58 am
by fuzzydude
hoglibogli wrote:
Tue May 26, 2020 12:25 am
So it turned out that my internet Connection (Fibre-optical 1Gbit) does not work with the mysteinberg login. These newer connections don't provide a public ip4 address.
So no VST transit for me.
Who is the provider and where are you located?

Re: VST Transit: Connection Error. Please Try again later.

Posted: Tue May 26, 2020 8:20 am
by hoglibogli
Germany \ Deutsche Glasfaser

Re: VST Transit: Connection Error. Please Try again later.

Posted: Tue May 26, 2020 11:31 am
by musicullum
IPv4 could be a problem. Could you pls provide the exact wording of the error message?

Re: VST Transit: Connection Error. Please Try again later.

Posted: Tue May 26, 2020 11:34 am
by hoglibogli
It is the title of the thread ;)
But don't worry I have mailed with the developer and it is just not working for now. I can use a mobile connection in urgent cases.
I just wanted to let others now in case they are experiencing the same issue.

Re: VST Transit: Connection Error. Please Try again later.

Posted: Tue May 26, 2020 12:13 pm
by musicullum
ah sorry, didn't find it initially.
Can't find any reason why login to mySteinberg should fail. Lack of IPv4 support might cause problems when connectiong to a peer later in the process (we are working on that), but basic login should just work.
A quick lookup (see link) shows that this might be a general problem, but then you should have difficulties logging in via your browser as well. Will check once more what might go wrong.
https://www.glasfaserforum.de/forum/thr ... nisfragen/

Re: VST Transit: Connection Error. Please Try again later.

Posted: Tue May 26, 2020 10:47 pm
by hoglibogli
Thanks again for helping.
I know that my internet connection behaves differently. But to my understanding that is true for most fibre optical connections unless you pay a lot more for a "business" connection.

I found out that I can connect with VST Connect Pro if I don't use the Mysteinberg login but the old number/key method instead.
Maybe that helps you to understand where things go wrong here.

Re: VST Transit: Connection Error. Please Try again later.

Posted: Wed May 27, 2020 8:52 am
by musicullum
Thanks for the report, it does help. Still a mystery why mySteinberg login fails, will keep an eye on it.