Can not get verification email to reactivate Cubase

Post general topics related to Cubase Pro 8, Cubase Artist 8 and Cubase Elements 8 here.
Post Reply
Makka
New Member
Posts: 8
Joined: Fri Jan 06, 2017 10:26 am
Contact:

Can not get verification email to reactivate Cubase

Post by Makka »

I've seen this mentioned a few times but haven't found a solution. I have just built a new PC and want to move my Cubase Elements 8 across to it. From what I understand I must reactivate it through My.Steinberg. Now when I log into My.Steinberg it says for security reason I must verify mu Steinberg ID and I will be sent an email. I have tried so many times and haven't received the email at all. I have tried different browsers etc and all to no avail. (and no, it's not in my spam folder).

So, now I am stuck and can't reinstall it. Can anyone shed any clues as to what I may do or am I just going to have to wait to hear from Steinberg anout it?

Thanks guys

airflamesred
Member
Posts: 266
Joined: Tue Dec 24, 2013 2:25 pm
Location: London
Contact:

Re: Can not get verification email to reactivate Cubase

Post by airflamesred »

It's a weekend?
Koby drums, Triggera Krigg, Bix, megadrum, Kontakt. samples from All and Sundry.

Makka
New Member
Posts: 8
Joined: Fri Jan 06, 2017 10:26 am
Contact:

Re: Can not get verification email to reactivate Cubase

Post by Makka »

Nah, it would be automated so it should still work on weekends. Worse thing is because I can't get into my My.Steinberg I can't lodge a ticket for anything, and trying by phone i'm just waiting on call backs! Not happy!

Makka
New Member
Posts: 8
Joined: Fri Jan 06, 2017 10:26 am
Contact:

Re: Can not get verification email to reactivate Cubase

Post by Makka »

** All Resolved ** Steinberg fixed the problem for me.

Post Reply

Return to “General”

Who is online

Users browsing this forum: No registered users and 6 guests