cubase 8.5 incident : video service not working

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igmarshfrance
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cubase 8.5 incident : video service not working

Post by igmarshfrance » Fri Jun 30, 2017 2:43 pm

Hi everyone,

I'm working with C.8.5.
I've recently been hit by incident when opening Cubase:
I get a message, "video services for decoding video stopped working...may effect Media Bay scanning, video import and playback....please close project & restart app"
I shut down the message by clicking on 'abort'. Cubase in not (visibly) affected...I can proceed with my project.
But it's annoying and time consuming. Also, it provokes a mac "wheel of death" which is hairaising.
I've checked video in 'preferences' but cannot resolve the issue.
Any suggestions ???

Best regards,
Ian G Marshall

Martin.Jirsak
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Re: cubase 8.5 incident : video service not working

Post by Martin.Jirsak » Fri Jun 30, 2017 8:56 pm

Hi and welcome,

If you don't work with video at all, you can remove the video component (bundle). In the Plug-in Information window, you can find, where it's placed.
Martin Jirsak
How to show notes of the chord/scale only
Cubase Training

Cubase Pro (last officially supported version all the time)
macOS (last update)

igmarshfrance
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Posts: 3
Joined: Wed May 17, 2017 6:51 pm
Location: Malakoff France
Contact:

Re: cubase 8.5 incident : video service not working

Post by igmarshfrance » Fri Jun 08, 2018 3:36 pm

Thanks for answering my query
I can't find any active videos elements in the plug-in information or plug-in manager sections. But I'll check again.
I've deactivated "VIDEO PLAYER" / device setup by crossing out the "onscreen window" I'll see how that effects the program
Do you have any other suggestions ?

2) Please indicate where I can find a guide as to how to :
reinstall Cubase program safely. My main concern is when to plug in the activation key + do a clean reinstall / my mac
3) Finally, it's a pity that Cubase has not made available 'upload/file' such as a screen capture of an issue to this forum. A visual of the issue would be so much better for mutual comprehension.
If other businesses can do this, surely Steinberg can follow the example....
Best,
Ian G Marshall

igmarshfrance
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Posts: 3
Joined: Wed May 17, 2017 6:51 pm
Location: Malakoff France
Contact:

Re: cubase 8.5 incident : video service not working

Post by igmarshfrance » Fri Jun 08, 2018 3:38 pm

Do I get a "reply/answer" reminder of my forum queries via my account email ?

Martin.Jirsak
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Joined: Sun Mar 20, 2011 3:52 pm
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Re: cubase 8.5 incident : video service not working

Post by Martin.Jirsak » Fri Jun 08, 2018 9:21 pm

Hi,

You can reinstall with no worry. The license is stored at the USB-eLicenser. Plug-in licence are completely independent.

If you want to remove the video component, just remove the file based under the Components for, which is inside the application for (based on your system Mac or Windows).
Martin Jirsak
How to show notes of the chord/scale only
Cubase Training

Cubase Pro (last officially supported version all the time)
macOS (last update)

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